Childcare Vouchers - Human Resources - Newcastle University

Childcare Vouchers

Further information is available on options for parents and carers at Newcastle University.

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New scheme members, existing members and those staff who are currently on, or about to go on maternity leave, please read the important information provided on the Computershare Website

The Computershare Voucher Services Childcare Voucher Scheme is due to close to new parents on 4th October 2018.

The Government has recently introduced a new tax free childcare scheme for parents with children under the age of 12 (or 17 if disabled) and this is currently being rolled out in phases.

The Government has specified that you cannot use childcare vouchers at the same time as Tax Free Childcare and that over time, Tax Free Childcare will replace the University’s childcare voucher scheme.

What is the Childcare Voucher Scheme?

Newcastle University, in conjunction with Computershare Voucher Services, has introduced a system whereby part of your salary can be exchanged for childcare vouchers, as part of its family friendly initiative; this is known as salary sacrifice. Within specified limits, these vouchers are non-taxable and exempt from national insurance contributions and therefore represent a saving for employees who use them to purchase childcare.

Further information is available in the Parent Information Pack available at Computershare Voucher Services. This must be read in conjunction with an addendum(PDF, 73KB) prepared by Newcastle University. This can be obtained as a word document, if required please contact Joanne Emery or Beth Howe.

How do I order?

On-line ordering now available.  New parents joining the scheme may now register on-line at Computershare Voucher Services

The University’s Employer Scheme Reference Number is 10348.

As with any on-line system please be advised that in the interests of data security, and to avoid fraudulent transactions, you must not disclose your username or password (issued initially by CVS) to a third party. By joining online and agreeing to the associated terms and conditions, your username and password replace the use of a “wet” signature.

Amendments and Cancellations

These can also be made through the online system or via the telephone helpline number or by email.


Due to system changes new deadlines are now in operation. It is imperative that these dates are adhered to, to avoid any delay in the dispatching of vouchers.

Parent / Carer deadline for new orders, amendments and cancellations. If you urgently need to stop your order and have missed the deadline please contact Joanne Emery or Beth Howe in the first instance.

Salary reduction

to take place on:

Monday 9 October 2017

31 October 2017

Wednesday 8 November 2017
30 November 2017
Tuesday 5 December 2017
29 December 2017
Tuesday 9th January 2018
31 January 2018
Tuesday 6th February 2018
28 February 2018
Wednesday 7th March 2018
29 March 2018
Friday 6th April 2018
30 April 2018
Tuesday 8th May 2018
31 May 2018
Thursday 7th June 2018
29 June 2018
Monday 9th July 2018
31 July 2018
Wednesday 8th August 2018
31 August 2018
Thursday 6th September 2018
28 September 2018
Tuesday 9th October 2018
31 October 2018
Thursday 8th November 2018
30 November 2018
Wednesday 5th December 2018
31 December 2018


As the vouchers attract tax and national insurance relief, it is extremely difficult to reimburse an employee after a salary deduction has been made, should the vouchers not be required.  Members should therefore monitor their orders and make any necessary amendments or cancellations promptly.  In the event that a reimbursement is required the employee may be charged a service charge fee (currently 2.5% of the voucher value + VAT).


Agreement Form (Variation to Contract) (PDF, 112KB)

This must be completed by new scheme members and returned to the HR Policies and Projects Team, Level 4, Human Resources, King’s Gate, Newcastle upon Tyne, NE1 7RU prior to a deduction from salary.  Failure to return this form could result in non-acceptance of your order.

Contact Details for Computershare Voucher Services

All communication should be directed as follows.  You are advised to obtain an acknowledgement of any transaction where possible.

Telephone:  0345 0021111


Visit: Computershare Voucher Services

Postal Address

Computershare Voucher Services, Kuhlmann House, Lancaster Way, Fradley Park, Lichfield, Staffordshire, WS13 8SX.