Requesting a new phone line to be provided has been made easy.

Speak to your school office in the first instance. They will be able to advise you on who deals with telephone matters for your school.

The following information is required:

• Analogue or Digital line
• Name of user or How to list in directory
• Required Class of service
• Building name (where to be fitted)
• Outlet Number to install line too.

A template purchase requisition to request a new line has been provided below.

Complete the information requested on the IPR. (Without these details we are unable to book in the required work). Return your completed and signed IPR to it.servicedesk@ncl.ac.uk.

All Telecoms works are subject to our SLA

You should always contact your school office to arrange moving a phone line.

They will advise you who deals with telephone matters within your school.

On each outlet should be a printed sticker showing the "EQ room" or "PR Room" and an outlet number. 

Moving lines can be free or chargeable:

• If the line moves to an outlet number within the same "EQ or PR" room, there is no charge.
• If the line moves between "EQ or PR" rooms, there is a £20 charge.
• If the line moves between buildings, there is a £40 charge.

A template purchase requisition to request a move has been provided below. Complete the signed IPR and return to it.servicedesk@ncl.ac.uk.                                                  

All Telecoms works are subject to our SLA