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Updates to Colleagues

Updates to Colleagues

Issues with University IT Systems - update from Executive Board

Please see our Staff FAQs. â€‹A list of restored services can be viewed on the IT Service NUconnect website 

IT update from Executive board - 08:00 Wednesday 4 November 2020

Dear Colleagues 

As you will be aware, we have been investigating following a cyber-incident in August and this has revealed that some personal data has recently been made publicly available (on an Internet site that cannot be found by a search engine).

This affects colleagues and students and involves data extracted from the University’s email Global Address List (GAL) and some of this data is already available through other sources, such as on the University’s external websites. The data made available contains:

First name
Last name
User ID (e.g. nxx12)
Job title (for staff)
University landline phone number (for staff)
A version of your University email address

In addition, for students it includes:
Course studying and UCAS course number

The University is continuing to investigate the full impact of the cyber-incident and it is not yet possible to provide any further information.

Please be assured that the University uses industry-standard tools and processes to record and protect account information, including passwords. We take the security of our systems extremely seriously and this remains the subject of a Law Enforcement investigation. Our team in NUIT is working with these agencies to address the issue.

All updates and information will continue to be uploaded to the incident webpages and this includes a new section of FAQs so please do take a minute to look through these and familiarise yourself with some of the recommendations.

Keeping your Information Safe
Please stay alert for phishing attempts via email, text and other social platforms. If you’re unsure a communication is genuine, simply delete it or check with the sender. Don’t respond, open attachments or click any links. For further advice on keeping information secure and to report any concerns visit or contact the IT Service Desk.

Thank you for your commitment and resilience and we apologise once again for any inconvenience this is causing.  Our IT teams continue to work round the clock to investigate and resolve the issue and we will continue to keep you updated.

University Executive Board