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You Said, We Did

You Said, We Did

We listen to the opinions of our students and staff and we act on your suggestions to improve your experiences of using our IT service.

Comments and suggestion for improvements to our services can come from many sources, including, for example, our  Comments, Complaints and Compliments process, our "How are we doing?" comment cards, Student Staff Committee feedback and periodic survey responses.

We publish below some examples of things that you have asked for or suggested and what we did in response.


You Said...

"I'd like more PCs to be available in the Postgrad Study Room in the Philip Robinson Library"

We Did...


We've arranged for an additional 4 PCs to be installed in this room and these will be installed before the end of August 2019


 

You Said...

"I'd like to be able to photocopy in the Old Library Cluster"

We Did...

In July 2019 we relocated a Multi Function Device (MFD) from the Robinson Library to the Old Library cluster room. 

You can now find MFD's in the Walton Library (main area and quiet study area), Law Library, Philip Robinson Library (Floor 2, 3 and 4), Marjorie Robinson Reading Rooms (Level 1)and Old Library cluster 


You Said...

"I'd like to be able to photocopy in the Marjorie Robinson Library Rooms"

We Did...

We relocated a Multi Function Device (MFD) from the Law Library to the Marjorie Robinson Library Rooms


You Said...

"I'd like to be able to sanitise my hands in Cluster rooms"

We Did...

We approached our Estates and Library colleagues and hand sanitisers were installed in the Philip Robinson Library as a trial.


You Said...

"The maximum file upload limit on NUprint is too small at 20MB"

We Did...

We increased the maximum file upload limit on NUprint to 50MB


You Said...

"I'd like more access to PC workstations on campus"

We Did...

We've installed an extra 35 PCs in the M1 corridor in the Medical School with printing available in the UG common room.

There are over 200 new PCs including quick access print stations plus study spaces with power points for laptops in the

Marjorie Robinson Library Rooms.

The free Newcastle University app provides real-time availability.


You Said...

"I'd like more access to software on campus"

We Did...

We've increased the number of PCs which host CAD software, improving access for engineering students.  All of the PCs in the Old Library are all CAD enabled.

Microsoft Office 365 Professional Plus is available free of charge to students for use on up to 5 personally owned PCs/Macs. Free and reduced price developer software is also available through Microsoft Dreamspark.


You Said...

"I don't want to wait for a cluster PC just to print out documents, especially at busy hand-in times"

We Did...

Students can now print to cluster room printers straight from their laptop, tablet or mobile via the NUprint service.

Easy access to printing facilities has been trialled in the foyers of the Herschel and Daysh buildings and in the foyer of the David Shaw Lecture theatre in the Medical School.


You Said...

"Increase the WiFi coverage on campus"

We Did...

The University has made significant investment in the replacement and expansion of its WiFi service. The new WiFi service includes over 3400 access points and is available in all long term University accommodation and across campus buildings.


You Said...

"I'd like to connect game consoles to the WiFi in halls"

We Did...

Student Network Access (SNA) allows students to register their own computer, game console, smart TV and other devices, so they can connect to the internet through the campus network.


You Said...

"Perhaps there could be an easy way to report a computer isn't working"

We Did...

We've added our contact details for reporting issues, to the login screen on all of our student cluster PCs.