Professor Mike Martin
Professor of Social Informatics
- Telephone: +44 (0) 191 208 1725
- Address: Newcastle University Business School
5, Barrack Road,
Newcastle upon Tyne
Mike has had a career in Research and Development in the computer and telecommunications industries of over 45 years. After working in the early development of Human Factors and HCI in the 1970s, he was involved in the collaborative research of the `80s and `90s which developed modern distributed systems architecture and systems design methodologies and their ultimate translation to form the global information infrastructure. In 1999 the focus of his work shifted to the challenges of information systems in the public sector and particularly to the creation of infrastructure to support multi-agency partnership working in Health and Social Care.
He was a Visiting Professor at the Centre for Software Reliability in the School of Computing Science at Newcastle University from 1994 to 2000 where he led the COBRA service brokerage architecture project of the 4th Framework Programme. 1997-8 he was appointed Senior Visiting Research Fellow at BT Research Laboratories developing a Business Modelling Facility. He moved to the Newcastle University Business School in 2000 bringing the DH funded Durham and Darlington Electronic Health Record project and the EPSRC funded AMASE project which formed the platform for the Social and Business Informatics Group later incorporated into the KITE Research Centre.
In 2013, Mike was appointed to the staff of the Business School as Senior Research Advisor where he is collaborating in the Digital Economy Research. He has also been responsible for the development and operation of the Newcastle Living Lab which is a set of visualisation and sense making theory, tools and methods to support the co-production and governance of complex socio-technical systems and environments.
My primary research interest is the architectural discourse of complex, large scale, socio-technical systems. In particular, I study the information and communications infrastructures that support health and social care, and other relational services, in mixed economies in which public, private and third sector agencies need to interwork and co-operate. In these contexts, the “Integrationist” assumptions of the “single point of truth”, and that there is recourse to a single point of management and control, are unsustainable. In the face of this complexity and ambiguity, conventional approaches to design, whether organisation centred or user centred, prove problematic. Equally the “universalist” assumption that everything is connected to everything else in a world of Big Data, that there is consensus and no ambiguity (and we all play nicely together) is equally problematic.
The theoretical and practical framework which I have been developing involves a significant extension of the functionalist-realist approach based exclusively on architectural projections of function, capability and capacity, that is to say how the system behaves, the nature and distribution of its behaving components or members and rates and flows that are expected occur between them.
The contexts of care and development demand that we are equally explicit and rigorous about the intentional aspects of a system that produces outcomes rather than simply outputs. I define the latter as measurements whereas the former I consider to be evaluations (or more precisely, and according to Lawrence Halprin’s terminology, “valuactions” where value adding, value extraction and evaluation are brought together under a single construct). This leads to a concept of governability which supports the systems’ reflection on how results correspond to what we intended and, as a result of the experience, have intentions changed?
As this “neo-socio-technical” approach has matured it has become clear that:
- Measurements are a matter of management whereas outcomes are a matter of governance,
- Because we are concerned with care, some core responsibilities of both management and of governance are inalienable from the carer and even the ward themselves: they have to be engaged in a “live” conversation rather than the performers and subjects of institutionalised processes.
- The technical systems of management and support must therefore be infrastructural, underpinning communication, informed consent and record as well as mediating transactions of care between carers. This is in contrast to the pervasive approach of attempting to programme and enforce pre-defined pathways and processes.
All of this recognises that there is both an “at least” threshold, which demands us to be as rigorous and precise as we are able in the face of the consequences of failure, and an “at most” threshold. If we take our systematisation beyond this, we have at best lost the plot and, at worse, become part of the problem.
In combination with this theoretical framework I have been developing and applying practical tools to support what is characterised as a “third order intervention” which has the objective of nurturing provoking or encouraging constructive transitions between ordinary first order work within the existing conceptual framings and second order work in which re-examines are reformulates those framings. This is the Newcastle Living Lab which is based on the use of multi-screen visualisations and animations to help participants negotiate shared intentions and to co-produce designs of envisaged socio-technical systems allowing them to appropriate and operationalise the architectural discourse. This is the Newcastle Living Lab.
- Wilson R, Mackenzie E, Go-Jefferies J, Casey R, Martin M. Advancing Innovation with Managers in the NHS organisational environment (AIMING) project. NHS North of England Commissioning Support Unit (NECS), 2017. Available at: http://www.necsu.nhs.uk/wp-content/uploads/2017/12/AIMING-Report-December-2017.pdf.
- Wilson R, Baines S, Martin M, Richter P, McLoughlin I, Maniatopoulos G. Who is telecaring whom? Exploring the total social organisation of care work in an Italian municipality. New Technology Work and Employment 2017, 32(3), 268-282.
- Gray A, Wilson R, Jenkings KN, Harrison D, Martin M. Information Sharing in Services for Military Personnel in Transition to Civilian Life. Public Money and Management 2017, 37(1), 15-22.
- Garrety K, McLoughlin I, Wilson R, Zelle G, Martin M. National electronic health records and the digital disruption of moral orders. Social Science & Medicine 2014, 101, 70-77.
- Walsh CL, Glendinning S, Dawson RJ, England K, Martin M, Watkins CL, Wilson R, Glenis V, McLoughlin A, Parker D. Collaborative platform to facilitate engineering decision-making. Proceedings of the ICE - Engineering Sustainability 2013, 166(2), 98-107.
- McLoughlin I, Wilson R, Martin M. Digital Government at Work: A Social Informatics Perspective. Oxford: Oxford University Press, 2013.
- Wilson R, Baines S, Martin M. Innovation and information in public/third sector partnerships for older people’s services: case Studies from England and Italy. In: Osborne, S., Brown, L, ed. Handbook of Innovation in Public Services. Cheltenham: Edward Elgar, 2013, pp.288-300.
- Walsh S, Wilson R, Baines S, Martin M. 'You're just treating us as informants!' Roles, responsibilities and relationships in the production of Children's Services Directories. Local Government Studies 2012, 38(5), 661-680.
- Wilson R, Cornford J, McLoughlin I, Martin M. Accounting for what counts: Exploring the implications for the use of Open Data and Social Network approaches in a Socially Excluded community in the UK. In: Science and Technology Studies Unit (SATSU) Conference. 2012, York, UK.
- Wilson R, Maniatopoulos G, Martin M, McLoughlin I. Innovating Relationships: Taking a co-productive approach to the shaping of Telecare services for Older People. Information, Communication and Society 2012, 15(7), 1136-1163.
- McLoughlin I, Maniatopoulos G, Wilson R, Martin M. Inside a Digital Experiment: Co-producing Telecare Services for Older People. Scandinavian Journal of Information Systems 2012, 24(2), 1.
- McLoughlin I, Wilson R, Garrety K, Martin M. The rules of virtuality and electronic health records: exploring the contradiction. In: International Research Society for Public Management. 2012, Rome, Italy.
- Baines S, Wilson R, Martin M, Richter R. Who works and who cares? The Total Social Organisation of Labour in the context of a ‘telecare’ intervention to promote older peoples’ independence at home. In: 13th Biennial Conference of the Society for Community Research and Action. 2011, Boston, Massachusetts, USA.
- Wilson R, Martin M, Walsh S, Richter P. Re-Mixing Digital Economies in the Voluntary Community Sector? Governing Identity Information and Information Sharing in the Mixed Economy of Care for Children and Young People. Social Policy and Society 2011, 10(3), 379-391.
- Martin M, Richter P. Governing information between sectors. In: ESRC Seminar Series: Re-mixing the economy of welfare: what is emerging beyond the market and the state?. 2010, University of Birmingham: ESRC.
- Wilson R, Baines S, Martin M, Jacucci G, Maniatopoulos G, Richter P, McLoughlin I. Who is Telecaring Whom? The Total Social Organisation of Labour in the context of an EU Telecare Project. In: Transforming care: Provision, quality and inequalities in late life. 2010, Danish National Centre for Social Research, Copenhagen, Denmark.
- Wilson R, Budzak D, Richter P, Janackova S, Martin M. Report of NE region’s Local Government and Fire and Rescue Services’ progress towards good practice in Information Governance. Newcastle-upon-Tyne: The Centre for Knowledge, Innovation, Technology and Enterprise (KITE), Newcastle University Business School, 2009. KITE Publications.
- Maniatopoulos G, McLoughlin I, Wilson R, Martin M. Developing Virtual Healthcare Systems in Complex Multi-Agency Service Settings: The OLDES Project. Electronic Journal of e-Government 2009, 7(2), 163-170.
- McLoughlin I, Maniatopoulos G, Wilson R, Martin M. Hope to die before you get old? Techno-centric versus user-centred approaches in developing virtual services for older people. Public Management Review 2009, 11(6), 857-880.
- McLoughlin I, Maniatopoulos G, Wilson R, Martin M. A ‘Sociotechnical Tool’ for ‘Co-Producing’ e-Services for Older People At Home. In: 2nd International Conference on Applied Ergonomics/12th International Conference on Human Aspects of Advanced Manufacturing (HAAMAHA). 2008, Caesars Palace in Las Vegas, USA.
- Rinaldi G, Martin M, Busuoli M. A federative approach for a virtual community in elderly care: A different way in eCare. In: 2008 International Conference on Bioinformatics and Computational Biology (BIOCOMP 2008). 2008, Las Vegas, USA: CSREA.
- McLoughlin I, Maniatopoulos G, Wilson R, Martin M. E-Services for Older People at Home: OLDES – a ‘Digital Experiment’. In: BAM Conference 2008. 2008, Harrogate, UK: British Academy of Management.
- Wilson R, Martin M, Whiston B, Walsh S. Towards an Information Economy in Education Learner Information Flows. Newcastle University Business School, Newcastle-upon-Tyne: Newcastle University ISS Research Project, Centre for Knowledge, Innovation, Technology and Enterprise (KITE), 2008. KITE Publications.
- Maniatopoulos G, Wilson R, Martin M. Bridging the Design Reality Gap: Co-production in User-Centered Multi-Agency Service Environments. In: UKAIS 2008 Conference. 2008, Bournemouth, UK: UK Academy for Information Systems.
- Maniatopoulos G, Wilson R, Martin M. Co-Producing Telehealthcare Systems for Elderly Communities in Multi-Agency Service Environments. In: Med-e-Tel 2008. 2008, Luxexpo, Luxembourg.
- Ponsard C, Martin M, Walsh S, Baines S, Rousseaux S, Rinaldi G, Tamburriello F. OLDES: Designing a low-cost, easy-to-use e-care system together with the stakeholders. In: Computers Helping People with Special Needs: 11th International Conference, ICCHP. 2008, Linz, Austria: Springer.
- Baines S, Wilson RG, Hardill I, Martin MJ. They just don’t understand us!’ Learning and reflection from commissioning relationships in the mixed economy of care. In: NCVO/ VSSN Researching the Voluntary Sector Conference. 2008, University of Warwick, Coventry, UK: National Council for Voluntary Organisations.
- Ponsard C, Martin M, Walsh S, Baines S, Rousseaux S, Rinaldi G, Tamburriello F. OLDES: Designing a low-cost, easy-to-use e-Care system together with the stakeholders. In: Computers Helping People with Special Needs: 10th ICCHP International Conference. 2008, Linz, Austria: Springer-Verlag Berlin.
- Maniatopoulos G, Wilson R, Martin M. Tackling the Limits of Designability, Emergence and Complexity: Co-Producing Multi-Agency Service Environments - The OLDES Project. In: eChallenges e-2008 Conference. 2008, Stockholm, Sweden.
- Walsh S, Wilson RG, Baines S, Martin MJ, Maniatopoulos G. You can have any service you like as long as it’s in the Chocolate Box: Choice and Service Provision in Older Peoples care. In: Transforming Elderly Care at Local, National and Transnational Levels. 2008, Copenhagen, Denmark: Danish National Centre for Social Research.
- Cornford J, Baines S, Wilson R, Richter P, Maniatopoulos G, Martin M. Evaluation of the JISC Information Environment (JULIET). Centre for Social and Business Informatics, Newcastle University: Report for Joint Information Systems Committee (JISC), 2007. SBI Publications.
- Wilson RG, Baines S, Cornford JR, Martin MJ. ‘Trying to do a jigsaw without the picture on the box’: understanding the challenges of care integration in the context of single assessment for older people in England. International Journal of Integrated Care 2007, 7, 1-11.
- Cornford J, Baines S, Wilson R, Maniatopoulos G, Martin M. Measuring and Understanding the Systems Integration Challenge in Higher and Further Education (MUSIC). Centre for Social and Business Informatics, Newcastle University: Report for Joint Information Systems Committee (JISC), 2006. SBI Publications.
- Wilson RG, Cornford JR, Martin MJ, Baines S, Vaughan R, Sugden B. Trying to do a Jigsaw without the picture on the box: The problem of joining up across internal and external boundaries in medicine, health and care. In: Infrastructures for Health Care:Connecting practices across institutional and professional boundaries. 2006, Technical University of Denmark, Copenhagen: Center for Information and Communication Technologies.
- Martin M, Wilson RG, Booth N. "Thats all very well in practice..." Building useful theories about EHRs. In: Integrated Health Records (IHR) - Practice and Technology. 2006, Edinburgh: National e-Science Centre.
- McLoughlin IP, Baines S, Wilson RG, Martin MJ, Vaughan R. Unlocking transformational change in the local state? Developing a generic framework for advanced multi-agency working in the UK. In: Australia and New Zealand Academy of Management. 2005, Canberra, Australia.
- McLoughlin IP, Martin M, Vaughan R, Wilson R, Bell S, Cornford J, Skerratt S. EPSRC Systems Integration Initiative. Newcastle upon Tyne, UK: Newcastle Centre for Social and Business Informatics, 2004. AMASE Final report.
- Wilson RG, Baines S, Martin MJ, Vaughan R. A case study of governance in public sector virtual organisations: The emergence of children's trusts. In: Camarinba-Matos, L, ed. Virtual Enterprises and Collaborative Networks. London: Springer, 2004, pp.541-550.
- McLoughlin I, Wilson R, Cornford J, Vaughan R, Martin M. Enacting e-government: From integrating applications to integrating infrastructures – the case of a regional smartcard. In: European E-Gov Conference (ECEG). 2004, Dublin, Ireland.
- Wilson RG, Baines S, Vaughan R, Martin MJ. Governance in the public sector virtual organisation: case study of children's trusts. In: 18th IFIP World Computer Congress. 2004, Toulouse, France: Kluwer.
- Cornford J, Wessels B, Richardson R, Gillespie A, McLoughlin I, Kohannejad J, Belt V, Martin M. Local E-Government: Process Evaluation of Electronic Local Government in England. London: Office of the Deputy Prime Minister, 2004.
- McLoughlin I, Wilson R, Martin M, Skerratt S. Shaping technology and ‘smart’ organisation through metaphor: the development of a ‘3rd Generation Portal’ for European Chambers of Commerce. In: British Academy of Management. 2003, Harrogate, UK.
- Martin MJ, Dobson JE, Strens MR. An Architectural Approach to Brokerage in Network Based Commerce. Newcastle upon Tyne: Department of Computing Science, University of Newcastle upon Tyne, 1998. Department of Computing Science Technical Report Series 642.
- Strens MR, Martin MJ, Dobson JE, Plagemann S. Business and Market Models of Brokerage in Network -Based Commerce. Newcastle upon Tyne: Department of Computing Science, University of Newcastle upon Tyne, 1998. Department of Computing Science Technical Report Series 633.
- Strens MR, Martin MJ, Dobson JE. Modelling Business Scenarios for Electric Brokerage. Newcastle upon Tyne: Department of Computing Science, University of Newcastle upon Tyne, 1998. Department of Computing Science Technical Report Series 638.
- Martin MJ, Dobson JE. The Ontology of Enterprises and Information Systems. In: Americas Conference in Information Systems. 1997, Indianapolis, USA: Indianapolis, Association for Information Systems.
- Dobson JE, Martin MJ. Modelling Real-world Issues in Dependable Communications Systems. Newcastle upon Tyne: Computing Laboratory, University of Newcastle upon Tyne, 1986. Computing Laboratory Technical Report Series 219.
- Lowe T, Kimmitt J, Wilson R, Martin M, Gibbon J. The Institutional Work of creating and implementing Social Impact Bonds. Policy and Politics 2018.