Language Resource Centre

Feedback & Suggestions

Feedback and Suggestions

We hope you're happy with the service we provide. If you are dissatisfied with any aspect of our service, please let us know.

We welcome any feedback - from complaints to compliments.
Find out what procedures we have in place to support you. Download our Centre standards (PDF: 345 KB).

How to give feedback

You can give us comments (good or bad) in many ways. However you choose to contact us, we endeavour to reply within five working days.

Speak to a member of staff

Your first step is to speak to one of our staff at our reception desk.

Fill in our suggestions form

If you are unhappy with the response that you receive from our staff, fill in our suggestions form.
You can use this form to make any type of comment about the Centre.
We process new forms each working day.

Contact our manager

You can also email or write to the manager of open learning resources, Andrew Grenfell.

Email or call us

You can also give your feedback by email or telephone. Find out how to get in touch on our Contact Us page.

Student complaints procedure

If your problem is still unresolved, you can follow the University's student complaints procedure.