Awards and achievements

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The Newcastle University Library is a multi-award winning service. We are the only University Library in the UK to have received the Charter Mark five times, and now hold the Customer Services Excellence award which replaced it. As the following awards and achievements illustrate, we are committed to developing and delivering innovative services as stated in our Purpose and Values.


LILAC - Information Literacy Awards

In April 2019 the creativity and teamwork of the Library staff was recognised nationally at LILAC – the information literacy conference by our professional peers. Learning developer, Terry Charlton, won the Digital Award for Information Literacy, which rewards an innovative and high impact digital resource in the field. Terry worked with the Library’s Academic Liaison team to produce a portfolio of online education resources including a series of videos covering topics such as literature reviews, finding and evaluating information. In addition, the Academic Liaison team was runner-up in the Information Literacy Award, which recognises an outstanding achievement in the field of information literacy. The team was commended for its excellent work in transforming the credit bearing postgraduate information skills module into a high-quality blended learning experience.

Credo Digital Award for Information Literacy

In March 2016 our Education Outreach team were awarded the Credo Digital Award for Information Literacy which recognizes an individual or group who develop the best new digital educational resource for promoting Information Literacy. The winning project was the 6th form study skills website. The judges' comments note that the website "approaches information literacy skills in a light-touch and engaging way, appropriate to the audience. The fact that it is also being used by university students demonstrates its wide appeal.".

Customer Services Excellence

Customer Service Excellence is the UK national standard for customer service delivery. The Library has held the standard since 1995 from its original incarnation as the Charter Mark to its recent Customer Service Excellence reaccreditation in 2016. It illustrates our dedication to delivering a friendly, professional and efficient service to all our customers and putting you at the heart of everything we do.

Investors in People Gold Award

In 2015 the Library was awarded Gold level, a level that has been awarded to only a handful of university libraries in the UK. Investors in People underlines our commitment to developing our staff and providing a caring working environment so you can be assured of quality and expertise from the people who provide your Library service. In 2018 the difficult decision was reached to no longer seek Investors in People accreditation, but we continue to adhere to its principles.

CILIP PPRG Marketing Excellent Gold Award for Popping up a Libary

Awarded in 2014

The PPRG (Publicity and Public Relations Group) are a special interest group of the Chartered Institute of Library and Information Professionals (CILIP) which hosts the Marketing Excellence Award. The Library’s entry ‘Popping up a Library’ was a project to provide temporary extra study space to ease the overcapacity of our existing libraries at exam time, and showed initiative and creativity in addressing the problem.

Times Higher Education Leadership and Management Awards

The Times Higher Awards are open to all UK higher education institutions and seek to recognise examples of innovation, teamwork and enterprise. Since winning the award for Outstanding Library Team in 2011 Newcastle University Library has been shortlisted for a Times Higher Award in 2014, 2015, 2016, 2017, 2018 and 2019 for a wide range of student and community focused initiatives.

Achievements and Survey results

National Student Survey (NSS)

Each year the university takes part in the National Student survey which gathers students’ opinions on the quality of their courses, and includes a question on learning resources and services provided by the Library. Our students continually rate the Library’s services and resources very highly which reflects their positive experience with us. In 2019 our learning resources and services scored 90%.

Postgraduate Taught Experience Survey (PTES)

Launched in 2009, the HEA's annual Postgraduate Taught Experience Survey (PTES) is the only sector-wide survey to gain insight from taught postgraduate students about their learning and teaching experience. This year the Library achieved an overall satisfaction rating of 89%.

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