2017

Library - 2016-2017

Philip Robinson Library

Topic Complaint Compliment Suggestion Total % of total 2015/16%
Library Staff/Services 13 19 5 37 20.67 11.68
Buildings/Environment 1 2 3 6 3.35 10.15
Opening Hours 2     2 1.12 2.03
Loan System 4   2 6 3.35 2.03
Stock 4 1 7 12 6.70 4.57
SmartCard 1   4 5 2.79 0
Café 4     4 2.23 6.09
Computers 7   1 8 4.47 5.08
Toilets 8   1 9 5.03 11.17
Overdue charges         0 0.51
Noise in the Library 4     4 2.23 4.06
Print, Photocopying and Scanning 1 5 1 7 3.91 1.52
Study Space 9 1 2 12 6.67 3.05
Databases         0 0.51
Mobile Phones 1     1 0.56 0
Microfiche/Microfilm/AV         0  
Temperature 23 1 2 26 14.53

19.80

Food and Drink 16 2 5 23 12.85 2.03
Drinking Water 5     5 2.79 0
Website     1 1 0.56 0.51
Signage 1     1 0.56 0.51
E-Books         0 0.51
Change machine         0 0.51
Lockers     1 1 0.56 0
WiFi     1 1 0.56 8.63
Bike racks       0 0 0
Print Services (inc Bindery)   2   2 1.12 2.03
Cleaning         0 0
Communications (Screens, Notices) 1     1 0.56 1.02
Catelogue/ Library Search         0 1.52
Other University Services   1   1 0.56 0.51
Inter-library loan     2 2 1.12 0
Smoking 1     1 0.56 0
Total         100 100

Marjorie Robinson Library Rooms

Topic Complaint Compliment Suggestion Total % of total 2015/2016%
Library Staff/Services 2 4 1 7 11.48 6.35
Buildings/Environment 2   1 3 4.92 34.92
Opening Hours 1   1 2 3.28 9.52
Stock/Reshelving   1   1 1.64 1.59
Café     1 1 1.64 12.70
Computers 4     4

6.56

3.17
Noise in the Library 2   1 3 4.92 7.94
Print, Photocopying and scanning     4 4 6.56 1.59
Change Machine         0 1.59
Temperature 19   2 21 34.43 11.11
Food and drink 3 2   5 8.20 1.59
Study Space 1 4 1 6 9.84 6.35
Toilets         0 1.59
Smartcard 2     2 3.28 0
Communications (screens, notices) 1     1 1.64 0
Smoking     1 1 1.64 0
Total         100 100

Walton Library

Topic Complaint Compliment Suggestion Total % of total 2015/2016%
Library Staff/Services 2 5   7 12.07 13.95
Buildings/Environment 1   1 2 3.45 6.98
Opening Hours     1 1 1.72 0
Loan System         0 2.33
Stock/Reshelving 2 1 21 24 41.38 32.56
Café     1 1 1.72 4.65
Computers 2   2 4 6.90 4.65
Noise in the Library 4     4 6.90 6.98
Photocopying         0 0
Catalogue/Library Search         0 2.33
Group rooms         0 0
Temperature         0 2.33
Drinking water 3     3 5.17 2.33
Food and drink 1     1 1.72 0
Study Space 4 1 2 7 12.07 16.28
Toilets         0 2.33
Other University Services         0 2.33
Website 1   1 2 3.45 0
Wi-fi 1     1 1.72 0
Smartcard     1 1 1.72 0
Total           100


Other sites

Topic Complaint Compliment Suggestion Total
None 1 2 4 7
Law Library   1 1 2

Respondents

Category UG PG Staff NHS Other Not shown
  177 81 21 3 25