2018

Library - 2017-2018

Philip Robinson Library

Topic Complaint Compliment Suggestion Total % of total 2016/17%
Library Staff/Services 9 8 6 23 15.23 20.67
Buildings/Environment 8   11 19 12.58 3.35
Opening Hours 2   3 5 3.31 1.12
Loan System 3   1 4 2.65 3.35
Stock 1   2 3 1.99 6.70
SmartCard         0 2.79
Café 5 3 1 9 5.96 2.23
Computers 3   2 5 3.31 4.47
Toilets 11   1 12 7.95 5.03
Noise in the Library 6     6 3.97 2.23
Print, Photocopying and Scanning 1 1   2 1.32 3.91
Study Space 10 1 3 14 9.27 6.67
Mobile Phones         0 0.56
Temperature 110   3 13 8.61

14.53

Food and Drink 5   5 10 6.62 12.85
Drinking Water 2 1   3 1.99 2.79
Website 3   1 4 2.65 0.56
Signage         0 0.56
Lockers 1   1 2 1.32 0.56
WiFi 4     4 2.65 0.56
Bike racks 1     1 0.66 0.56
Print Services (inc Bindery) 1 7   8 5.30 1.12
Communications (Screens, Notices)         0 0.56
Catalogue/ Library Search 1   1 2 1.32 0
Other University Services         0 0.56
Inter-library loan 1     1 0.66 1.12
Smoking     1 1 0.66 0.56
Total         100 100

Marjorie Robinson Library Rooms

Topic Complaint Compliment Suggestion Total % of total 2016/2017%
Library Staff/Services 2 2   4 9.52 11.48
Buildings/Environment 2 5 4 11 26.19 4.92
Opening Hours     1 1 2.38 3.28
Stock/Reshelving           1.64
Café 1   1 2 4.76 1.64
Computers 2   2 4 9.52 6.56
Noise in the Library 7   1 8 19.05 4.92
Print, Photocopying and scanning 1     1 2.38 6.56
Temperature 5   2 7 16.67 34.43
Food and drink     1 1 2.38 8.20
Study Space         0 9.84
Smartcard         0 3.28
Communications (screens, notices)         0 1.64
Smoking         0 1.64
Bike Racks 1     1 2.38 0
Drinking Water 1     1 2.38 0
Lockers 1     1 2.38 0
Total         100 100

Walton Library

Topic Complaint Compliment Suggestion Total % of total 2016/2017%
Library Staff/Services     4 4 5.26 12.07
Buildings/Environment 9 2 4 15 19.74 3.45
Opening Hours         0 1.72
Loan System     1 1 1.32 0
Stock/Reshelving 8   11 19 25.00 41.38
Café         0 1.72
Computers     2 2 2.63 6.90
Noise in the Library 5   3 8 10.53 6.90
Temperature 5     5 6.58 0
Drinking water         0 5.17
Food and drink 3     3 3.95 1.72
Study Space 7     7 9.21 12.07
Toilets 8     8 10.53 0
Other University Services 1   1 2 2.63 0
Website         0 3.45
Wi-fi         0 1.72
Smartcard         0 1.75
Databases     1 1 1.32 0
E-books     1 1 1.32 0
Total         100 100


Other sites

Topic Complaint Compliment Suggestion Total
None 3 1 1 5
Law Library     1 1

Respondents

Category UG PG Staff NHS Other Not shown
  163 72 19 3 18