2018-2019

Library Search

Philip Robinson Library

A grey box indicates we weren't collecting data for that topic that year.

Topic  Complaint  Compliment Suggestion Total  2018 / 19% 2017 / 18% 2016 / 17%
Bike racks 3 3 2% 1%
Buildings/Environment 17 3 13 33 26% 13% 3.4%
Café 8 3 11 9% 6% 2.2%
Catalogue/Library Search 1 1 1 1% 1.3%
Computers 3 4 7 6% 3% 4.5%
Communications (Screens, Notices) 3% 1.1%
Drinking water 2 1 3 2% 2% 2.8%
Food and drink 1 1 2 2% 7% 12.9%
Inter Library Loan 0.7% 1.1%
Library Staff/Services 3 8 11 9% 15% 20.7%
Loan System 3 1 4 3% 3% 3.4%
Lockers 1.3% 0.6%
Mobile phones 0.6%
Noise in the Library 3 3 2% 4% 2.2%
Opening hours 3.3% 1.1%
Other university services 0.6%
Print, photocopying and scanning 1.3% 3.9%
Print Services inc Bindery 1 8 9 7% 4% 1.1%
Smartcard 2.8%
Smocking 0.7% 0.6%
Stock 2 2 4 3% 2% 6.7%
Study space 8 1 4 13 10% 9% 6.7%
Temperature 12 12 10% 15% 14.5%
Toilets 6 1 7 6% 8% 5%
Signage 0.6%
Student Text Collection  1 1 2 2% 0%
Website 2.7% 0.6%
WIFI 2.7% 0.6%

Marjorie Robinson Library Rooms

Topic  Complaint  Compliment Suggestion Total  2018 / 19% 2017 / 18% 2016 / 17%
Bike racks 1 1 2 5% 2%
Buildings/Environment 2 4 6 32% 26% 4.9%
Café 1 1 5% 5% 1.6%
Communications (Screens, Notices) 1.6%
Computers 1 1 5% 10% 6.6%
Food and drink 2.4% 8.2%
Library Staff/Services 3 3 16% 10% 11.5%
Loan System 1 1 5% 0%
Noise in the Library 1 1 2 5% 19% 4.9%
Opening hours 2.4% 3.3%
Print, photocopying and scanning 2.4% 6.6%
Smartcard 3.3%
Smoking outside the library 1 1 5% 0% 1.6%
Stock 1.6%
Study space 3 3 16% 0% 9.8%
Temperature 1 1 5% 17% 34.4%

Walton Library

Topic  Complaint  Compliment Suggestion Total  2018 / 19% 2017 / 18% 2016 / 17%
Buildings/Environment 11 2 1 14 29% 20% 3.6%
Café 1.7%
Computers 1 1 2% 3% 6.9%
Drinking water 3% 5.2%
E-books 1 1 2% 1%
Fire Alarm 1 1 2% 0%
Food and drink 4% 1.7%
Library Staff/Services 2 6 1 9 19% 5% 12%
Loan System 1 1 2 2% 1%
Noise in the Library 2 2 4% 11% 6.9%
Opening hours 1.7% 6.9%
Other university services 2.6%
Print, Photocopying and Scanning 3 1 4 8% 0%
SmartCard 2 2 4% 0% 1.7
Stock 1 6 7 15% 25% 41.4%
Study space 1 1 2 4% 9% 12.1%
Temperature 4 4 8% 7%
Website 3.5%

Law Library

Topic  Complaint  Compliment Suggestion Total  2018 / 19% 2017 / 18% 2016 / 17%
Print, Photocopying and Scanning 2 2 100% 0%
Library Staff/Services 100%

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