Customer feedback

Tell Us What You Think - provide customer feedback, read comments and actions

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COVID-19 (Coronavirus) and changes to our services - All library buildings are now closed. The Library service remains open online.

We hope our users are happy with our different services. If this is not the case please tell us. We love to receive suggestions, comments and ideas on how we can improve services, and try to learn from complaints. Please see our Customer Care Statement.

You can "tell us what you think" by:

  • speaking to a member of staff at any library service desk.
  • completing a Tell us what you think form - either online or on a print form available in our libraries.
  • completed forms are processed daily by our Service Managers and you will receive a reply within 3 working days.
  • if, at any stage you are still unhappy with the response, you can contact the University Librarian:

    Jill Taylor-Roe
    Philip Robinson Library
    University of Newcastle upon Tyne
    Newcastle upon Tyne
    NE2 4HQ
  • Other ways in which you can "tell us what you think" are:
    1. by e mail to
    2. by Twitter -
    3. by Facebook -
    4. by telephoning (0191) 208 7662 (Philip Robinson Library) or (0191) 208 7550 (Walton Library)

Tell Us What You Think

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