Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Marjorie Robinson Library Rooms [remove filter]

Feedback #1523 - 22/06/2018

"I am a sixth from student who went into this liabray unaware that only university students could access it. I went to the front desk to politely ask the man where the psychology section was and he callously replied (while laughing may I add) "and what makes you think you think you can come into th..." [full details]

Last updated/responded: 25/06/2018

Feedback #1511 - 07/06/2018

"Just a suggestion, supply adapters for those students who have a micro/mini HDMI port on their laptop so that they can make use of the screens in the booking rooms. Only suggested as they do it in the Philip Robinson...." [full details]

Last updated/responded: 12/06/2018

Feedback #1497 - 23/05/2018

"I am filling this in on behalf of a number of complaints which we have received about our collaborative study areas in the Marjorie Robinson Library Rooms.I do appreciate that we have specific, designated areas for 'silent study', however unfortunately there are several groups of people who abuse th..." [full details]

Last updated/responded: 01/06/2018

Feedback #1495 - 23/05/2018

"Some more signs on desks in silent/quiet study areas reminding students to keep the noise right down might be useful-students have come down complaining about noise and noise alerts don't necessarily help when it is so busy over the exam period. A few more signs might improve it a bit. I think a rul..." [full details]

Last updated/responded: 30/05/2018

Feedback #1498 - 23/05/2018

"There needs to be more rules enforced in collab study areas. I've been in the Marjorie rooms every day and people are behaving in ways which disrupt students from working. examples: playing music out loud, leaving phone notifications on loud, using the area as a social space to hang out instead of u..." [full details]

Last updated/responded: 29/05/2018

Feedback #1502 - 23/05/2018

"I often spend all day at the library and almost everyday the cafe has ran out of vegetarian sandwich options well before any other meat/fish option. Please could there be more stock of veggie options as I often forget to bring my own food and also would like to make use of the 50% off deal to compe..." [full details]

Last updated/responded: 25/05/2018

Feedback #1503 - 23/05/2018

"The facilities are great but the desks and computers are so dusty and regularly covered in the remains of other peoples lunch etc... Could wipes be provided for those that wish to clean their work space prior to using it? Thank you...." [full details]

Last updated/responded: 25/05/2018

Feedback #1501 - 24/05/2018

"The snacks in the vending machine on the bottom floor are all very unhealthy, as in just crisps and chocolate bars. Can we get some healthier snacks, such as cereal bars/nuts/etc?..." [full details]

Last updated/responded: 25/05/2018

Feedback #1500 - 23/05/2018

"The water pressure of the water fountains is very low- it takes about a full minute to fill one water bottle. It makes it quite annoying when you have to fill your water bottle about 5 times in one library session( because hydration is key)..." [full details]

Last updated/responded: 25/05/2018

Feedback #1499 - 23/05/2018

"1st floor Marjorie Building needs windows or better air con- far too hot to concentrate...." [full details]

Last updated/responded: 25/05/2018

Feedback #1488 - 20/05/2018

"Just a suggestion, At my friends uni library they have a communal fridge for students in the common areas, to store their food during the day. Since it gets very warm in the summer at the moment, or because some food is perishable it might be a good idea for each floor (in the rooms where you..." [full details]

Last updated/responded: 23/05/2018

Feedback #1468 - 14/05/2018

"More fans in Marjorie robinson Library! It's way too hot!..." [full details]

Last updated/responded: 16/05/2018

Feedback #1469 - 14/05/2018

"I've recently come across a problem in the Marjorie Robinson library regarding the lockers available on the first floor. It seems that students are abusing the locker system by taking their things out of the locker at the end of the day, and re-locking their locker again so that they can keep it for..." [full details]

Last updated/responded: 16/05/2018

Feedback #1453 - 09/05/2018

"In the hot weather it is extremely hot to work in the library. A concern, especially as it is exam period. -There is no air conditioning -No windows which can be opened which leads to n o ventilation in the rooms. -No fans available unless on 4th floor. Generally just unacceptable to not have the..." [full details]

Last updated/responded: 10/05/2018

Feedback #1356 - 15/03/2018

"The cafe in the Marjorie Robinson library is not open at lunchtimes on the weekend and is not open long enough during the week. Should be open 9-5 Mon-Fri and 11-2 Sat-Sun. Staplers not working/no staples by printers. Not printers on every floor. Should be able to return books and pay overdue char..." [full details]

Last updated/responded: 16/03/2018

Feedback #1344 - 26/02/2018

"The Marj library is my favourite library at Newcastle University. The reason I an filling this out is to mention the men's toilets on the ground floor have very loud doors when they close. This might sound silly, but they slam so hard that it hurts my ears and makes me irritated,as I'm sure it does..." [full details]

Last updated/responded: 26/02/2018

Feedback #1341 - 20/02/2018

"This is a great library, and is a really wonderful working environment. the cafe is useful for a quick lunch, and the collaborative working area is a nice place to work with friends...." [full details]

Last updated/responded: 26/02/2018

Feedback #1343 - 21/02/2018

"With regard to the accessible study room, this is a great facility, thank you. There are, however, a few issues: 1) the printer has been playing up - it prints fine the first time but, if you want to print anything further, you have to switch it off and on again at the wall (otherwise it says it's..." [full details]

Last updated/responded: 23/02/2018

Feedback #1335 - 12/02/2018

"Was a great place to do our group project last term (but it was difficult to get a hold of whiteboard markers!) It's much cleaner than the other library too. Since Christmas, there doesn't seem to be anywhere here where you can use a computer (not laptop) in a collaborative space, which is a sha..." [full details]

Last updated/responded: 14/02/2018

Feedback #1325 - 29/01/2018

"The library rooms have been a delight to use this year after the increased capacity. Staff are friendly, including cafe. My only suggestion is getting hand sanitiser dispensers on the walls (like in the Robinson Library) ..." [full details]

Last updated/responded: 31/01/2018

Feedback #1289 - 06/12/2017

"I was wondering if you could look into getting mouse mats for the computers? The mice are very sticky and do not work properly when just using the tables. Secondly, the lifts seem to be unusually slow. Is this something that can be improved? thanks for all your hard work. The Marj is overall a..." [full details]

Last updated/responded: 04/01/2018

Feedback #1287 - 01/12/2017

"Nowhere on campus is actually "silent study". I am a postgraduate student and I take my studies seriously, so I find it very difficult to concentrate at the Philip Robinson and at Marjorie Robinson. Students talk at normal volume and laugh etc in silent areas...." [full details]

Last updated/responded: 04/12/2017

Feedback #1263 - 20/11/2017

"Please could you increase the temperature in the library as it is too cold. Thank you...." [full details]

Last updated/responded: 21/11/2017

Feedback #1241 - 03/11/2017

"Hello, its freezing in the Marjorie Robinson Rooms. Both on the 3rd, and 4th floors, the thermostats on the walls are set to 17.3C. Please, please, please, do something about this. It's frustrating to encounter this issue across the libraries on campus, and reading several previous comments about th..." [full details]

Last updated/responded: 06/11/2017

Feedback #1186 - 31/07/2017

"Love the Marj! But - just one complaint - it's far too cold unfortunately... Would be great if there was a way to regulate the heating! Thanks. PS I forgot - why does the coffee machine sometimes charge 1 pound, sometimes 1.50? PPS The staff is just super nice...." [full details]

Last updated/responded: 02/08/2017

Feedback #1178 - 12/07/2017

"It is very cold in the Marjorie library on each floor (I have tried all3) and often there are cold drafts. I have spoken to multiple friends who also agree. It has been particularly bad in the computer clusters on the 1st and 2nd floor as well as the academic skills room - especially in the evening..." [full details]

Last updated/responded: 14/07/2017

Feedback #1164 - 13/06/2017

"Staff in Marjorie Cafe are brilliant, they have motivated me, kept my spirits up and helped me through this last term, my class mates all agree with me. Just been in to say goodbye to them, and hope to see them again in September, Thank you 2nd "MaMa's"..." [full details]

Last updated/responded: 14/06/2017

Feedback #1163 - 13/06/2017

"Wow! Just love M.R.L.R. It is fab! Cafe staff are a credit to your library. Always happy, helpful and full of joy. Well Done...." [full details]

Last updated/responded: 14/06/2017

Feedback #1153 - 05/06/2017

"Marj robinson library in need of a photocopier desperately, moving between very busy libraries at the height of exam season is unacceptable, given the extortionate money paid to study here equipment should be easily accessible...." [full details]

Last updated/responded: 09/06/2017

Feedback #1142 - 24/05/2017

"I think its absolutely ridiculous that peoples belongings get tidied away after 15 mins when the building is not even full. I have been studying in the academic room on ground floor and the lady at reception keeps tidying away peoples things when they go for a short break and the room is roughly hal..." [full details]

Last updated/responded: 02/06/2017

Feedback #1112 - 15/05/2017

"1. Don't listen to the haters- scanning out is a good way to keep our smartcards on us! (Makes sure we haven't lost them). 2. PLEASE make the Marj 24/7. I love this Library..." [full details]

Last updated/responded: 17/05/2017

Feedback #1100 - 08/05/2017

"Would it be possible to enforce a policy where people cannot leave their things at a desk for longer than twenty minutes? (Like in the Robinson) Have overheard people talking of leaving things for three hours. Have also seen people come back to thier stuff an hour after leaving it. It is too b..." [full details]

Last updated/responded: 09/05/2017

Feedback #1099 - 08/05/2017

"I'm unsure as to the reasons behind the ban on drinks in the Academic Skills room. Someone taking a drink is not a distraction of any form and covered drinks are allowed in other silent study areas of the library. People ignore the rule and I'm glad they do as if people were to have to stand up and ..." [full details]

Last updated/responded: 09/05/2017

Feedback #1094 - 03/05/2017

"All through the coldest months of the year the second floor silent study area was freezing cold. I complained to staff about it several times (and I know other people did as well) but nothing seemed to improve. It's a great space to work but it makes it so difficult when you're shivering. There m..." [full details]

Last updated/responded: 09/05/2017

Feedback #1093 - 03/05/2017

"I find it ridiculous that we pay £9K per year to be charged £3 for a temporary card for the library. What is the point of photographic id if it is not used? This system of a £3 charge should be abolished. My flatmate is on her way with my card and I am still being told to pay £3! Thanks ..." [full details]

Last updated/responded: 09/05/2017

Feedback #1062 - 21/03/2017

"Many students (particularly those with learning or physical disabilities) work from their own laptop for access to particular software or just for convenience. would it be possible to swap some of the desktops or desk space for docking stations? It's not good for students backs/necks to work over a ..." [full details]

Last updated/responded: 03/04/2017

Feedback #1036 - 06/03/2017

"Upstairs scanners are USELESS for photocopying. Please install a proper stand alone photocopier...." [full details]

Last updated/responded: 07/03/2017

Feedback #1018 - 21/02/2017

"I don't like how I have to use my card to leave the building - You don't have to do this in the Robinson so why is it necessary here?..." [full details]

Last updated/responded: 21/02/2017

Feedback #1012 - 13/02/2017

"It's really hot in the Marjory Robinson Level one! Too hot to work. ..." [full details]

Last updated/responded: 14/02/2017

Feedback #1009 - 08/02/2017

"Very cold on 2nd-floor non-computer area...." [full details]

Last updated/responded: 09/02/2017

Feedback #992 - 16/01/2017

"4pm(ish) ...had food thrown in the bin including:water bottle,bottle of ketchup,coffee,sealed tupperware , iphone official charger,wraps, all other food. Throw in the bin-had been gone just over an hour..." [full details]

Last updated/responded: 18/01/2017

Feedback #993 - 16/01/2017

"Would it be possible to install more bike stands, if arriving later in day it is hard to find a space. Also, any chance the back entrance can be used by students? why do we have to scan out? You don't have to at the Robinson Library. I also think you should try to discourage, non-disabled s..." [full details]

Last updated/responded: 17/01/2017

Feedback #975 - 05/01/2017

"Love the marjorie. Lots of facilities and very comfortable working areas. Small thing I've noticed since coming back is the silent, non-computer area on Level 2 is very cold. I am currently not very well and the room temp is a bit too cold. Just wondering if you could maybe look into it. Thank..." [full details]

Last updated/responded: 09/01/2017

Feedback #983 - 08/01/2017

"Its uncomfortably cold on the third floor laptop section. ..." [full details]

Last updated/responded: 09/01/2017

Feedback #950 - 03/12/2016

"It would be great if the smoking shelter had a seat like the other smoking shelters on campus! Sitting on the floor outside is so uncomfortable...." [full details]

Last updated/responded: 14/12/2016

Feedback #958 - 12/12/2016

"I think the silent area would really benefit from some of the posters that are in the Philip Robinson Library, which have a number you can text if people are being noisy in the silent study area. Was really distracted today by people talking and laughing at full volume...." [full details]

Last updated/responded: 13/12/2016

Feedback #934 - 21/11/2016

"My daughter, 2 grandsons and I came to see Sam Wagner's exhibition of Ruth Nicholson( my late husband's Aunt). We are all thrilled with it, and I have hugely enjoyed my contact with Sam W, Ruth Sheret (Archivist) and others. Thank You. I think Ruth Nicholson is finally getting the credit she d..." [full details]

Last updated/responded: 05/12/2016

Feedback #945 - 29/11/2016

"It would be really great to have some desk wipes as a lot of the computers I go to sit down at are disgusting. Students clearly eat things at the computers and don't clean up after themselves. ..." [full details]

Last updated/responded: 05/12/2016

Feedback #949 - 02/12/2016

"I don't understand why the prices in the coffee machine are different in the Robinson and Marjorie Libraries. They give a good service but I don't think it's good that there is a difference in price...." [full details]

Last updated/responded: 02/12/2016

Feedback #909 - 07/11/2016

"It would be great to have a photo-copy machine in the Marjorie Robinson Library!..." [full details]

Last updated/responded: 22/11/2016

Feedback #925 - 13/11/2016

"Please could you look into keeping the Marj café open for longer hours. Or have something similar to the SU where there's a subway/somewhere to get food in the vicinity till later. ..." [full details]

Last updated/responded: 14/11/2016

Feedback #920 - 11/11/2016

"The accessible study room is still really quite cold at times ... :-(..." [full details]

Last updated/responded: 11/11/2016

Feedback #907 - 05/11/2016

"This library is so cold. I know I'm not the only one as when I look around everyone is wearing coats! Please fix/put the heating on. It's such a nice area to work in otherwise...." [full details]

Last updated/responded: 07/11/2016

Feedback #894 - 25/10/2016

"would be great if there was large photocopiers here, like the Robinson Library. Really useful when working from books, and need to take handwritten notes in margins. scanners are no substitute as can only take 1 page scans, and need to scan multiple pages. Also the small scan size is limiting..." [full details]

Last updated/responded: 04/11/2016

Feedback #880 - 10/10/2016

"I think many students need photocopy on the Marjorie Robinson Library ..." [full details]

Last updated/responded: 04/11/2016

Feedback #904 - 01/11/2016

"Thank you for the help.Kyle made my visit a lot easier by explaining where I need to go and the facilities available.I am looking to move from my course in Leeds Becket to hopefully start a foundation course in construction. Kyle has informed me of where I need to go and help me plan the day ahead...." [full details]

Last updated/responded: 03/11/2016

Feedback #886 - 19/10/2016

"Also applies to Walton library. I frequently have problems downloading PDFs/word documents and using RECAP on the laptops. Not issues with computers or my own laptop. ..." [full details]

Last updated/responded: 02/11/2016

Feedback #879 - 10/10/2016

"Having sat in the library for the past week, shivering, due to the 'uncontrollable' aircon temp I would like it if it was more comfortable temperature as we have had to leave early due to being too cold despite layers of clothing. ..." [full details]

Last updated/responded: 11/10/2016

Feedback #874 - 30/09/2016

"Facilities are top rate and suited for any type of study!..." [full details]

Last updated/responded: 03/10/2016

Feedback #872 - 26/09/2016

"The Marj is an interesting development but entry is disappointing: There is no general access from the rear i.e. cycle stands. There are too few entry/exit gates for busy times. The glass porch area is like a furnace in the sun. The path to the entrance is only from the Sandyford direction. T..." [full details]

Last updated/responded: 03/10/2016

Feedback #871 - 26/09/2016

"Too cold..." [full details]

Last updated/responded: 26/09/2016

Feedback #830 - 05/06/2016

"I think the room booking system should only allow bookings 24 hours in advance, because otherwise you are left with lots of booking and lots of empty rooms, and students who need them, but cannot use them. (So at any given point 3/4 of the rooms will be empty, yet all booked online, hard for other..." [full details]

Last updated/responded: 22/08/2016

Feedback #836 - 06/06/2016

"Marj is in need of a scanner/printer..." [full details]

Last updated/responded: 14/06/2016

Feedback #800 - 26/05/2016

"Please put cough syrup, lemsit + surgical masks + orbasol + little tissue packs in the vending machines ..." [full details]

Last updated/responded: 06/06/2016

Feedback #801 - 26/05/2016

"'Short stay desks' bookable like study rooms for 15 min slots with maximum stay 2 hrs no return within a hour, during busy exam periods + MORE CAD COMPUTERS..." [full details]

Last updated/responded: 06/06/2016

Feedback #802 - 27/05/2016

"Dear Staff, my concern is about the road behind this library. As one of cyclists when we start riding from the behind of the library towards Link road, usually a dangerous situation arises at the junction. Although cyclists can see right to some limit, we cannot see any people coming from left (Jesm..." [full details]

Last updated/responded: 06/06/2016

Feedback #829 - 30/05/2016

"Open longer in exam period 7.30am-" [full details]

Last updated/responded: 02/06/2016

Feedback #828 - 30/05/2016

"Should be open earlier in the morning during exam season i.e at 7am as this is when I prefer to revise...." [full details]

Last updated/responded: 02/06/2016

Feedback #827 - 30/05/2016

"please open earlier, say Thank you. It's cold to queue outside...." [full details]

Last updated/responded: 02/06/2016

Feedback #783 - 16/05/2016

"Nice Library, especially the living rooms! Improvement: -Extend cafe opening hours during exam period- need for coffee! - Turn down the air con- it's freezing!Is at least after 6pm..." [full details]

Last updated/responded: 26/05/2016

Feedback #782 - 15/05/2016

"Hi I love your library for the most part. I've made it my home for the last few weeks. But TWICE in the last week I've been robbed by the vending machine. On both occasions I've bought a Twix and the machine has not given change from £1 with the display helpfully saying "exact change only" AF..." [full details]

Last updated/responded: 26/05/2016

Feedback #776 - 09/05/2016

"Hi there, Can I please suggest either lowering the central-heating (if it's turned on), or increasing the air conditioning in the Marjorie Rooms? Floor 2 (silent study) is sweltering hot, to the point that even wearing a t-shirt feels uncomfortable at times. By 5pm the entire level is filled w..." [full details]

Last updated/responded: 12/05/2016

Feedback #756 - 02/05/2016

"Some feedback for the Marj: How come the lighting on the second floor is really dingy compared to the first floor? It would be nice if it was all nice and bright. A lot of the study rooms have provisions for plugging laptops in via the HDMI ports in the middle of the tables, yet they don't se..." [full details]

Last updated/responded: 06/05/2016

Feedback #752 - 27/04/2016

"Silent study is perpetually noisy with little being done to monitor or stop it, at some points treated like a reception and often total disregard for people working. Any complaints made are not acted on fast enough to catch people talking to deter them and the problem persists all day. Very poor ..." [full details]

Last updated/responded: 05/05/2016

Feedback #749 - 25/04/2016

"I visited the Marjorie Robinson Library rooms on Friday for the first time - wow hugely impressed. What a great job. Well done...." [full details]

Last updated/responded: 03/05/2016

Feedback #744 - 21/04/2016

"Love it in here but it seems that every night at about 6.30 the air con absolutely blasts!..." [full details]

Last updated/responded: 03/05/2016

Feedback #746 - 23/04/2016

"If the café could stay open later it would be great!!..." [full details]

Last updated/responded: 26/04/2016

Feedback #740 - 18/04/2016

" A photocopier would be very useful in the Marjorie Robinson Library- otherwise have to go up to main library just to duplicate an item! Thanks..." [full details]

Last updated/responded: 19/04/2016

Feedback #733 - 13/04/2016

"Hi there! I am very pleased with the new library! One thing I have noticed since day 1 is that all of the staff at the reception, the café, and around the building are so friendly. :) Thank you! It would be really great if we could have more vegan food options at the café in the libraries. Ther..." [full details]

Last updated/responded: 15/04/2016

Feedback #732 - 13/04/2016

"Please give us a microwave..." [full details]

Last updated/responded: 13/04/2016

Feedback #730 - 11/04/2016

"Love the new Library, but it would be amazing if the cafe was open during the day, or even if there were some paper cups available to get a drink !..." [full details]

Last updated/responded: 13/04/2016

Feedback #724 - 03/04/2016

"First floor feels very cold, can often feel a draft especially in collab study and single study...." [full details]

Last updated/responded: 05/04/2016

Feedback #720 - 13/03/2016

"The facilities are great and it was a great idea to locate it so close to the Robinson as an overflow. You can really feel the difference when it's no longer necessary to wake up at the crack of dawn to secure a study space! The only thing is the lifts are really noisy and quite distracting when ..." [full details]

Last updated/responded: 17/03/2016

Feedback #719 - 11/03/2016

"The Marjorie Robinson Library Rooms are fantastic (including the very helpful and cheerful staff) except for three things: 1) the tea is awful, but I suppose that's because there are not enough people using the machine so the water gets stale 2) the accessible study room tends to get rather cold ..." [full details]

Last updated/responded: 14/03/2016

Feedback #718 - 11/03/2016

"I love the Marjorie Robinson Library, that it has more group study spaces, but the absence of books is really annoying as often study/research sparks the need to pick up books whilst working. Also it would be better if it could be open all night, especially in exam and deadline hand -in times , as e..." [full details]

Last updated/responded: 14/03/2016

Feedback #711 - 06/03/2016

"Hi. I have been using this library since its opening date. But inside it is very cold, both on the ground and second floor (I do not use the first floor). Some sockets in study area do not work and do not even have a cable under tables to fix it. It seems like the university has forgotten that the n..." [full details]

Last updated/responded: 08/03/2016

Feedback #707 - 29/02/2016

"The Marj is a lovely space to work-much nicer than the Robinson! It would be good if there were some anti-bacterial cleaning wipes somewhere that students could use if their desk could do with a quick wipe down. Also, maybe some sticky notes available on each floor to indicate when plugs/desk lamps/..." [full details]

Last updated/responded: 08/03/2016

Feedback #703 - 24/02/2016

"I love the new library rooms, usually always a seat or 2 without spending ages walking around looking for one! Two downsides - it is only open til midnight. - the café should be open later than 3.30, or at least provide a vending machine for snacks and hot and cold drinks...." [full details]

Last updated/responded: 25/02/2016

Feedback #702 - 22/02/2016

"Great! good during busy exam time. BUT the café should definitely be open later, its because of this reason I really go ..." [full details]

Last updated/responded: 24/02/2016

Feedback #690 - 05/02/2016

" A wonderful place to spend some comfortable time while studying. Very modern,comfortable and student orientated..." [full details]

Last updated/responded: 05/02/2016

Feedback #686 - 28/01/2016

"Excellent facility, it is great to see the student voice being heard. Ingenious pods, open spaces and quiet study space. Thank you! However, a late evening coffee machine, and or vending machine would be brilliant! ..." [full details]

Last updated/responded: 01/02/2016

Feedback #674 - 19/01/2016

"Hi, I don't want to sound too much like I'm having a rant here, but every single time I come to either Robinson or the Marjorie Robinson library I spent 15-20 minutes trawling the floors looking for somewhere to study. To add to the issue every time I find an empty desk, I get to it to find ou..." [full details]

Last updated/responded: 26/01/2016

Feedback #681 - 22/01/2016

"Would it be possible for External Library Members to use Marjorie Robinson Library, as they can use the other Robinson Library? Many Thanks..." [full details]

Last updated/responded: 25/01/2016

Feedback #675 - 19/01/2016

"Far too noisy in the silent computer space, nothing was done about it for over 2 hours..." [full details]

Last updated/responded: 22/01/2016

Feedback #672 - 19/01/2016

"Very good study spaces and offer of computers. However the study rooms are incredibly hot which makes it difficult to concentrate while working...." [full details]

Last updated/responded: 22/01/2016

Feedback #663 - 12/01/2016

"Please have loanable mini white boards and markers here and in the new library..." [full details]

Last updated/responded: 13/01/2016