Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Library Staff/Services [remove filter]

Feedback #1528 - 25/06/2018

"The Print Service feels somewhat overpriced when compared with other more competative and reasonably priced services available in the centre of town. I find it hard to believe the University is operating this service in such a way as to provide it for the convenience of the students.At £5.50 for a ..." [full details]

Last updated/responded: 19/07/2018

Feedback #1523 - 22/06/2018

"I am a sixth from student who went into this liabray unaware that only university students could access it. I went to the front desk to politely ask the man where the psychology section was and he callously replied (while laughing may I add) "and what makes you think you think you can come into th..." [full details]

Last updated/responded: 25/06/2018

Feedback #1522 - 22/06/2018

"Excellent service from help desk (Christina Sadofski) when I asked about a book in order..." [full details]

Last updated/responded: 25/06/2018

Feedback #1515 - 14/06/2018

"I was working today at the computers near a staff station on floor 3/4(it doesn't matter which). My concern was the library staff were having a social chat in normal voices for a considerable amount of time(more than 5 minutes-I wasn't timing maybe 10/15). If 10 people working are disturbed the impa..." [full details]

Last updated/responded: 15/06/2018

Feedback #1503 - 23/05/2018

"The facilities are great but the desks and computers are so dusty and regularly covered in the remains of other peoples lunch etc... Could wipes be provided for those that wish to clean their work space prior to using it? Thank you...." [full details]

Last updated/responded: 25/05/2018

Feedback #1475 - 16/05/2018

"There just aren't enough headphones in the Walton library for the amount of students in the med school. I usually bring my own because of this but on this rare occasion I forgot. Please can you do something about this as it is an ongoing issue even outside of exam periods...." [full details]

Last updated/responded: 21/05/2018

Feedback #1448 - 08/05/2018

"It's not very good customer service to send students away from the service desk just because it's not exactly 10 am. It was maybe about 9.50 when I asked for some headphones and they sent me to ask at the reception, who were already busy with other students who had been sent over. I get that they d..." [full details]

Last updated/responded: 11/05/2018

Feedback #1434 - 02/05/2018

"The girl on the info desk at Robinson is awesome! (Shaved side of head/blond hair/red lippy) She smiles!! & is a welcome face!! Have her on desk more!!..." [full details]

Last updated/responded: 04/05/2018

Feedback #1414 - 24/04/2018

"In the ground floor computer cluster, I noticed that there is no longer a stapler on the IT service desk. I feel this is not ideal, as I don't know any students who carry staplers and many modules require stapled paper copies of assignments. Particularly during exam season when lots of deadlines fal..." [full details]

Last updated/responded: 30/04/2018

Feedback #1378 - 10/04/2018

"Out of term time, when there is spare computers available, why do the library staff always take books etc off the space bar when I'm trying to keep my computer on? I had a really important phone call which lasted longer than expected and was writing an application online - it didn't save and I've lo..." [full details]

Last updated/responded: 13/04/2018

Feedback #1376 - 09/04/2018

"The quality and speed of service from Print Services is fab! However, the cost is extortionate. I have now spent £31 to submit my thesis in soft covers and it will cost me £56 next month to give the library a hardbound copy as regulations require. For 4th year or self funded PHD students this ..." [full details]

Last updated/responded: 11/04/2018

Feedback #1371 - 22/03/2018

"I think it would be fantastic for the library or the University to implement a pen recycling scheme. It is free to do so through Terracycle...." [full details]

Last updated/responded: 04/04/2018

Feedback #1356 - 15/03/2018

"The cafe in the Marjorie Robinson library is not open at lunchtimes on the weekend and is not open long enough during the week. Should be open 9-5 Mon-Fri and 11-2 Sat-Sun. Staplers not working/no staples by printers. Not printers on every floor. Should be able to return books and pay overdue char..." [full details]

Last updated/responded: 16/03/2018

Feedback #1353 - 11/03/2018

"Please can you increase the baseline temperature in the library? It is too cold in here. Everyday. I have recently started using the Northumbria, and public libraries instead, because I am so fed up of being cold. I wear thermals, and double socks, and I frequently see people sat in their coats...." [full details]

Last updated/responded: 12/03/2018

Feedback #1350 - 26/02/2018

"Just wanted to say library provides a very positive and enriching working environment. working at library seems much more effective for me than working at home. I also really appreciate the presence of cafe, allowing us to eat food in most spaces as well as clusters/snug area. Thank you, keep it up!..." [full details]

Last updated/responded: 05/03/2018

Feedback #1346 - 26/02/2018

"Please can you leave a box of pens by the comment box?..." [full details]

Last updated/responded: 01/03/2018

Feedback #1349 - 27/02/2018

"I'm in the USB building and it is far away from the library. It would be great if I can borrow and return books through the internal mail system...." [full details]

Last updated/responded: 01/03/2018

Feedback #1348 - 27/02/2018

"Just wanted to let you all know you have done a great job. All very helpful. Thanks...." [full details]

Last updated/responded: 27/02/2018

Feedback #1341 - 20/02/2018

"This is a great library, and is a really wonderful working environment. the cafe is useful for a quick lunch, and the collaborative working area is a nice place to work with friends...." [full details]

Last updated/responded: 26/02/2018

Feedback #1339 - 20/02/2018

"Please can we have new staplers in he law school library as the current ones are either broken or don't work very well-they just chew up the paper...." [full details]

Last updated/responded: 20/02/2018

Feedback #1327 - 31/01/2018

"Cannot sing the praises of the law library enough. I have been working to a very tight deadline for the last few months, and Cath and the team could not have been more helpful. If I needed books we didn't have, then they worked above and beyond to make sure I could get access - whether through inter..." [full details]

Last updated/responded: 12/02/2018

Feedback #1321 - 23/01/2018

"I would like to thank all the staff, particularly the cleaners, because they do a fab job at keeping everything in order and maintaining the working environment for students. I respect that it can be very hard work-with such a large amount of students making so much mess. I feel that their hard wo..." [full details]

Last updated/responded: 25/01/2018

Feedback #1318 - 21/01/2018

"Should be option for library book delivery. Like deliveroo but for books. Not only would it provide jobs for students as delivery people however it will also mean revision and essay writing is easier. Think about it. ..." [full details]

Last updated/responded: 25/01/2018

Feedback #1319 - 22/01/2018

"Can Marjorie Robinson Library be open for 24/7? Please put a microwave in Philip Robinson Library. Please make the lockers in Philip Robinson like those in Marjorie Robinson. The vending machines keep breaking down.Please fix them. Thank you !..." [full details]

Last updated/responded: 25/01/2018

Feedback #1313 - 15/01/2018

"It would be a great idea to train library staff in the art of neck and shoulder massages so they can de stress students during exam period. The costing for this is outlined below: .training (online) £10 course -Massage therapy course .extra £2 p/h wage for Library staff .30 ..." [full details]

Last updated/responded: 16/01/2018

Feedback #1314 - 15/01/2018

"I second the comments of my dear colleague Mr Cullen that investment in massage therapy could prove to be a great asset to the University Library, particularly during the exam season. This would add to an already excellent service. I firmly believe that the University Library could gain a solid c..." [full details]

Last updated/responded: 16/01/2018

Feedback #1289 - 06/12/2017

"I was wondering if you could look into getting mouse mats for the computers? The mice are very sticky and do not work properly when just using the tables. Secondly, the lifts seem to be unusually slow. Is this something that can be improved? thanks for all your hard work. The Marj is overall a..." [full details]

Last updated/responded: 04/01/2018

Feedback #1262 - 20/11/2017

"Hello, just a suggestion:- It would be quite helpful to have more frequent ASK drop in sessions available. The timings of the current sessions are often clashing with course lectures. Thank you!..." [full details]

Last updated/responded: 21/11/2017

Feedback #1264 - 20/11/2017

"The printing services staff are very patient, helpful and lovely people. They accept all kind of mistakes change, without any hesitation or being bothered or accept any extra charges. Many thanks to all of them...." [full details]

Last updated/responded: 20/11/2017

Feedback #1247 - 06/11/2017

"Could you please consider making it possible to return books from any Newcastle University Library at any NU Library? I am an academic in HASS but have recently borrowed a book from the Walton Library. I understand that I can't return it at the Phil which is my 'normal' library. It would be very ..." [full details]

Last updated/responded: 07/11/2017

Feedback #1207 - 27/09/2017

"Please could we have signs saying books which topic are where? It's impossible to browse just now. Thank you...." [full details]

Last updated/responded: 02/10/2017

Feedback #1182 - 23/07/2017

"Dear Sir/Madam, may i pass on my thanks and appreciation to the two members of staff in internet services on the 4th floor. I believe it was Janice and Graham,they were very patient and helpful today when i was having problems retrieving some travel documents. They are a credit to the library. M..." [full details]

Last updated/responded: 07/08/2017

Feedback #1185 - 27/07/2017

"Why is it that if I leave the library for an hour - my diary is moved off the spacebar so my I am logged out? I understand that this was an issue during exam time but the library is now half empty. I am writing my dissertation and it is easier leaving my tabs and documents open whilst I get some f..." [full details]

Last updated/responded: 27/07/2017

Feedback #1180 - 18/07/2017

"Robert O'Brien was extremely helpful when I was required to use Microsoft Excel, as I was unfamiliar with using this programme to create certain charts. I always find the Walton library staff very friendly and approachable and on this occasion they were particularly helpful. Thank you ..." [full details]

Last updated/responded: 19/07/2017

Feedback #1169 - 04/07/2017

"(Friends of the Uni Library convocation weekend) show and tell event-17th June. Excellent exhibition. Very helpful staff!!..." [full details]

Last updated/responded: 04/07/2017

Feedback #1166 - 15/06/2017

"Where do I put books when I'm done with them, but haven't taken them out?..." [full details]

Last updated/responded: 19/06/2017

Feedback #1145 - 25/05/2017

"We've come to use the print services today from Northumbria Uni and we couldn't have had a better experience. Final year of Architecture has left us feeling stressed (and a bit tearful!) and we've been so looked after and they have done everything they possibly can to print and bind exactly what we ..." [full details]

Last updated/responded: 25/05/2017

Feedback #1146 - 25/05/2017

"Amazing Service! Don't realise how much easier you have made 'deadline season' for us with your professional service and smiles! i will be recommending this printing service to everyone...." [full details]

Last updated/responded: 25/05/2017

Feedback #1144 - 25/05/2017

"Amazing services and staff..." [full details]

Last updated/responded: 25/05/2017

Feedback #1127 - 19/05/2017

"Students who leave belongings at a PC then go for a 2hr break. Students who use a laptop at a PC station. Basically students who tie PC's up for no reason...." [full details]

Last updated/responded: 22/05/2017

Feedback #1125 - 18/05/2017

"Was trying to find a book and a really helpful member of staff called Hannah(I think she was short and blonde) came to my rescue. I'd just like to say thank you. p.s more vegan options in the cafe...." [full details]

Last updated/responded: 22/05/2017

Feedback #1121 - 17/05/2017

"One of your library monitors left one of the notes on my desk when I went for lunch, saying that desks are in high demand. Fair enough if I'd gone into town to get lunch, or I was gone for a while, but I was only away from my desk for about 10 minutes - I went straight down to the canteen, ate my pa..." [full details]

Last updated/responded: 22/05/2017

Feedback #1129 - 18/05/2017

"Really excellent service in the library,love the fact that headphones can be borrowed and that there are free earplugs in exam time. One suggestion for improvement would be the water cooler;the button is slightly temperamental and difficult to use, and the water isn't as cold as it could be. My apol..." [full details]

Last updated/responded: 19/05/2017

Feedback #1117 - 16/05/2017

"Really found my WDC with Heather very helpful, it gave much needed guidance. I would recommend this service to others in the future...." [full details]

Last updated/responded: 18/05/2017

Feedback #1112 - 15/05/2017

"1. Don't listen to the haters- scanning out is a good way to keep our smartcards on us! (Makes sure we haven't lost them). 2. PLEASE make the Marj 24/7. I love this Library..." [full details]

Last updated/responded: 17/05/2017

Feedback #1118 - 16/05/2017

"Really nice lady (Heather) who listened to everything I had and worked through them. Helpful reading through work and understanding my needs. Very knowledgeable about my subject More people should know about it !!..." [full details]

Last updated/responded: 16/05/2017

Feedback #1082 - 21/04/2017

"Please can we install a sensible water tap into the Walton Library, rather than the water cooler. The button doesn't work and judging by the signs it floods regularly. Other than that the Walton Library is lovely, staff are always kind,thoughtful, knowledgable and very helpful.Thank you...." [full details]

Last updated/responded: 11/05/2017

Feedback #1100 - 08/05/2017

"Would it be possible to enforce a policy where people cannot leave their things at a desk for longer than twenty minutes? (Like in the Robinson) Have overheard people talking of leaving things for three hours. Have also seen people come back to thier stuff an hour after leaving it. It is too b..." [full details]

Last updated/responded: 09/05/2017

Feedback #1095 - 04/05/2017

"This great service really made an im-print on me!..." [full details]

Last updated/responded: 04/05/2017

Feedback #1072 - 10/04/2017

"I have attended sessions on note taking and academic writing style. Both were excellent and sessions should be integrated into HaSS faculty PGR training ..." [full details]

Last updated/responded: 10/04/2017

Feedback #1066 - 27/03/2017

"Can Sixth form students get an access card for the library- enabling them to use the library on Sundays/after 8pm. The paper passes do not even have photo id-therefore if I were to lose my paper pass, a stranger could take possession of it. Meaning anybody could use the library. Electronic passes ..." [full details]

Last updated/responded: 29/03/2017

Feedback #1067 - 27/03/2017

"6th form should be allowed entry to the library when the service desk is closed, either with a smartcard. or by the staff at the reception desk. The service desk has no input on entry/exit.of the 6th form. The paper passes allow anyone with the pass to enter as they are not photo ID. No access ou..." [full details]

Last updated/responded: 29/03/2017

Feedback #1064 - 23/03/2017

"Special Collections. This is such a wonderful resource to have available. Thank you for allowing us to view the items and aiding us in our research!..." [full details]

Last updated/responded: 24/03/2017

Feedback #1046 - 13/03/2017

" A couple of years-or so ago, I complained (gloomily) about the shutting up of periodicals in the Stygian gloom of the cellarages compact shelving. Hurrah! for the abandonment of that policy and congratulations- heartfelt!- to the librarian who has put them on open shelf access where they are rea..." [full details]

Last updated/responded: 16/03/2017

Feedback #1027 - 28/02/2017

"I submitted a question via the web chat facility and never having done this before was astonished to get a reply answering my question within a couple of minutes BRILLIANT Thank you Matt was the helpful librarian I went into the library today and staff were extremely pleasant and efficient. I..." [full details]

Last updated/responded: 06/03/2017

Feedback #1026 - 28/02/2017

"Just a concern re the new headphone system - it's great that we can borrow them if we need them and don't have any, but it seems that now they're more accessible (ie you don't need to check them out) that there aren't ever any available. If they're going to be free access, people can take them all d..." [full details]

Last updated/responded: 06/03/2017

Feedback #1024 - 27/02/2017

"I think it would be really useful if on each floor there was a box that was clearly labelled as a place for books to be put once they are finished with. Students don't always seem to know where to return books, especially when they haven't been checked out,only read within the library. This causes ..." [full details]

Last updated/responded: 01/03/2017

Feedback #1023 - 27/02/2017

"Everyone I have met who works in the library treat me with huge respect and are always lovely and smiley! So today when I heard a story about a student who was spilling milk over a member of staff while she was cleaning under the bins in the cafe really has touched a nerve!I can see how this reflect..." [full details]

Last updated/responded: 01/03/2017

Feedback #1011 - 09/02/2017

"It is my 1st session with Heather. I find that this one to one tutorial is very helpful in terms of improving my academic writing skills. I discovered from the tutorial on how to develop my 'academic voice' in my writing and ideas on connecting ideas that will engaged my reader. Thank you...." [full details]

Last updated/responded: 15/02/2017

Feedback #1007 - 31/01/2017

"Suggestion- Library staff have 30 mins a week to explore library stock and read as think it would bring stress evels down and help morale- and also see the library from a user perspective. p.s. Thank you for a great resource and fantastic staff..." [full details]

Last updated/responded: 03/02/2017

Feedback #1008 - 01/02/2017

"Book return bin on the outside of the library is always locked- very frustrating when in a rush and trying to return books without having to go inside. Pls fix this!..." [full details]

Last updated/responded: 02/02/2017

Feedback #1006 - 30/01/2017

"If an attempt to renewal books via the online system fails I get the generic error message: "Renew has failed for all loans." It would be helpful if the system could report a more specific reaslon, such as: - Too many renewals; - Fine pending; - Book recall; - Membership out of date; - etc ...." [full details]

Last updated/responded: 31/01/2017

Feedback #999 - 20/01/2017

"It was great to spend time in the library during January Exams. As always, staff made me feel welcome and work hard to foster a productive and positive atmosphere in the building. well done and thank you!..." [full details]

Last updated/responded: 23/01/2017

Feedback #994 - 18/01/2017

"In response to ticket 991, I want to praise our great library,first-class, and all the amazing people who make it so great. All these students need to realise is, the library needs to make money somehow- tuition fees are too low! You can't get something for nothing! Life isn't free- someone has to p..." [full details]

Last updated/responded: 20/01/2017

Feedback #973 - 03/01/2017

"Dear Newcastle university staff, I am a graduate from Newcastle 2011 and am now a postgraduate research student at Sheffield university. I have lived in Newcastle all my life and use the Robinson Library every holidays and have counted on it to be able to continue my research when I have to be at ho..." [full details]

Last updated/responded: 04/01/2017

Feedback #953 - 07/12/2016

"Very helpful staff..." [full details]

Last updated/responded: 08/12/2016

Feedback #952 - 05/12/2016

"The University Library should maintain the video resource where e-lectures/lectures on practical skills should be up-loaded/maintained for all and sundry. He's looking for video of hand-washing techniques prep for theatre...." [full details]

Last updated/responded: 06/12/2016

Feedback #934 - 21/11/2016

"My daughter, 2 grandsons and I came to see Sam Wagner's exhibition of Ruth Nicholson( my late husband's Aunt). We are all thrilled with it, and I have hugely enjoyed my contact with Sam W, Ruth Sheret (Archivist) and others. Thank You. I think Ruth Nicholson is finally getting the credit she d..." [full details]

Last updated/responded: 05/12/2016

Feedback #947 - 02/12/2016

"Very helpful staff that assisted me with everything I needed. Thanks guys!!..." [full details]

Last updated/responded: 05/12/2016

Feedback #943 - 29/11/2016

"Sorry...Excuse me...why I cannot renew my book----Macroeconomics by Blanchard Olivierï¼ź..." [full details]

Last updated/responded: 30/11/2016

Feedback #937 - 24/11/2016

"I am writing to say how incredibly pleased I am with the service! I am not great with technology but the librarian was really helpful with my question regarding printing and showed me how to use the nuprint online service to print from my iPad which was simple and really useful! So thank you!..." [full details]

Last updated/responded: 24/11/2016

Feedback #916 - 10/11/2016

"1. May the Walton library have headphones to borrow like the Marjory Robinson does? 2.Can the printing system please be improved? At present I feel like there is a lot of wastage as work is lost/forgotten about and not picked up. At Northumbria you used to tap your smart card on the printer for t..." [full details]

Last updated/responded: 24/11/2016

Feedback #927 - 14/11/2016

"I think one should be given more free passes into the library before being charged £3 for entry without a student card. For many BA students, the library makes up nearly all of our available resources, and to be charged £3 for entry to a library we already pay a vast amount of money for and which ..." [full details]

Last updated/responded: 15/11/2016

Feedback #913 - 09/11/2016

"The Writing Development Centre was really helpful, I feel like I have learned new ways to improve my writing. The staff were really friendly...." [full details]

Last updated/responded: 10/11/2016

Feedback #906 - 03/11/2016

"Can there be a way that after a person has been gone so long that the computer logs off, that you are allowed to move their stuff? The library computer availability said 49 machines, all these machines had peoples' stuff at them, some even had lap tops?! I don't appreciate having to lug a heavy ..." [full details]

Last updated/responded: 09/11/2016

Feedback #912 - 07/11/2016

"Cash machine/machine to give change needed. Cafe is shut, you have cash but not change, what do you do? Need drink/food-stuck-unproductive students-don't work well-not good for Uni..." [full details]

Last updated/responded: 08/11/2016

Feedback #904 - 01/11/2016

"Thank you for the help.Kyle made my visit a lot easier by explaining where I need to go and the facilities available.I am looking to move from my course in Leeds Becket to hopefully start a foundation course in construction. Kyle has informed me of where I need to go and help me plan the day ahead...." [full details]

Last updated/responded: 03/11/2016

Feedback #888 - 21/10/2016

"The Library is very well maintained and has everything a student would possibly want...." [full details]

Last updated/responded: 24/10/2016

Feedback #883 - 17/10/2016

"Students from other Uni's can't access the library after the service desk is closed. This should not be the case as some students are local to Newcastle and this library , and have no other choice...." [full details]

Last updated/responded: 17/10/2016

Feedback #881 - 11/10/2016

"There is a limited number of staplers in the whole library, especially in the third and fourth floors. Please increase them and make sure that they are available(presented) in different places throughout the entire library. Regards..." [full details]

Last updated/responded: 17/10/2016

Feedback #873 - 30/09/2016

"Newcastle University is one of the best Libraries, and the staff is damn amazing and will help with any sort of problems. Thank You...." [full details]

Last updated/responded: 30/09/2016

Feedback #868 - 12/09/2016

"Would it be possible to have a "Help Yourself" box in the foyer, in which staff and students could deposit textbooks and texts they no longer require? I recall one in the distant past which provided a useful recycling service especially to overseas postgrads. ..." [full details]

Last updated/responded: 14/09/2016

Feedback #818 - 28/05/2016

"The internet wifi is off during very critical period of time for very long all morning!! and I hope that could be fixed!!..." [full details]

Last updated/responded: 22/08/2016

Feedback #860 - 05/08/2016

"Fantastic service today, thank you all. I was able to register as an NHS user, access e-books and e-journals and borrow books within an hour...." [full details]

Last updated/responded: 11/08/2016

Feedback #858 - 04/08/2016

"Can we have a bell to attract staff attention at the service desk? At quiet times sometimes there's no one there and it's awkward to shout 'Hello' in a silent library! It might also allow the desk to be unstaffed for longer when the library is not busy. Thank you!..." [full details]

Last updated/responded: 04/08/2016

Feedback #820 - 28/05/2016


Last updated/responded: 06/06/2016

Feedback #800 - 26/05/2016

"Please put cough syrup, lemsit + surgical masks + orbasol + little tissue packs in the vending machines ..." [full details]

Last updated/responded: 06/06/2016

Feedback #819 - 28/05/2016

"Absolute Disgrace wifi off Exams Tuesday I pay too much money Get it sorted..." [full details]

Last updated/responded: 03/06/2016

Feedback #821 - 28/05/2016

"How can we be expected to revise/study with no internet?? JOKE..." [full details]

Last updated/responded: 03/06/2016

Feedback #822 - 28/05/2016

"I cam to the library this morning at half past 8 to do revision for my exams which are in 2 days and found that the internet was not working. As you can imagine this made me feel extremely annoyed and even more stressed than I already was! I think it is utterly ridiculous that I pay £9,000 a year f..." [full details]

Last updated/responded: 03/06/2016

Feedback #817 - 28/05/2016

"I think it's very disgraceful the wifi is down in libraries the middle of exam week..." [full details]

Last updated/responded: 03/06/2016

Feedback #814 - 31/05/2016

"£9,000 a year. £9,000 a year to have no internet connection during the height of my third year final exams. £9,000 a year to not even receive an apology email. £9,000 a year for me to make the hour long commute for sweet F all. I arrive at the University Library daily by 9am to ensure I get a se..." [full details]

Last updated/responded: 03/06/2016

Feedback #803 - 27/05/2016

"The TV that tells you the availability on the different levels should be on the app..." [full details]

Last updated/responded: 02/06/2016

Feedback #799 - 26/05/2016

"Hello! It would be really great if we could bring the CU free hot drinks inside the library (at least the café) Thanks..." [full details]

Last updated/responded: 02/06/2016

Feedback #743 - 21/04/2016

"It is constantly impossible to get a long loan anatomy skull, considering the popularity there is surely an argument to invest in buying more! Also, far too often the study spaces with plasma screens are taken by students with laptops not using the computer and plasma. While students who would ac..." [full details]

Last updated/responded: 22/04/2016

Feedback #733 - 13/04/2016

"Hi there! I am very pleased with the new library! One thing I have noticed since day 1 is that all of the staff at the reception, the café, and around the building are so friendly. :) Thank you! It would be really great if we could have more vegan food options at the café in the libraries. Ther..." [full details]

Last updated/responded: 15/04/2016

Feedback #721 - 14/03/2016

"Is there anything you plan to do about all these whining students complaining about the most banal and mundane "micro aggressions", like staff not smiling enough, or students advertising products? I don't think the regulations and restrictions suggested are conducive of a free and open learning envi..." [full details]

Last updated/responded: 18/03/2016

Feedback #714 - 07/03/2016

"I love the Robinson Library- mostly because of the friendly staff! For the past few days though, I've had some unfortunate exchanges where I've felt slightly victimised by members of staff e.g. when I set off the barrier due to a simple mistake(by a staff member) I was made to feel it was my fault. ..." [full details]

Last updated/responded: 10/03/2016

Feedback #716 - 09/03/2016

"Can we please have more reminder notices before our books are due for renewal , as I received one on the 8th March2016 and the book was due on the 10th March2016. With the automatic renewals there is not enough warning before the book has to be brought back into the library..." [full details]

Last updated/responded: 10/03/2016

Feedback #700 - 18/02/2016

"Can the Hope and Tees Cluster be provided with staplers and hole punch. Thank you...." [full details]

Last updated/responded: 22/02/2016

Feedback #692 - 08/02/2016

"Level 4: Water fountain tap wonky Gents toilets Staircase C- fix locks Library Search screens need recalibrating Much Love..." [full details]

Last updated/responded: 12/02/2016

Feedback #682 - 24/01/2016

"I just want to say thank you for everything you do for Robinson Library and for us students!..." [full details]

Last updated/responded: 25/01/2016

Feedback #677 - 20/01/2016

"I think the library provides an excellent service. I would like to know what makes the very satisfying clunking sound when you return a book using the self service machines?..." [full details]

Last updated/responded: 25/01/2016

Feedback #673 - 19/01/2016

"Why have the staplers moved from the IT help desk on level 2 to the reception desk at the entrance? Every time I find myself printing revision material I have to walk to the other side of the library just to use a stapler. There are at least 6 staplers on the reception desk, can at least one of them..." [full details]

Last updated/responded: 22/01/2016

Feedback #679 - 21/01/2016

"excellent Helpful Staff and a superb service, tremendous value for the price. I cannot praise the staff enough, just brilliant...." [full details]

Last updated/responded: 21/01/2016

Feedback #669 - 12/01/2016

"I'd love to let the Walton Staff know how brill they are- forever patient and friendly with the grumpy and exam stressed students. Yes,it is a great place to study, but most of all we feel at home here. Thanks ! ..." [full details]

Last updated/responded: 14/01/2016

Feedback #668 - 12/01/2016

"We love the coloured pens !!..." [full details]

Last updated/responded: 14/01/2016

Feedback #663 - 12/01/2016

"Please have loanable mini white boards and markers here and in the new library..." [full details]

Last updated/responded: 13/01/2016

Feedback #652 - 17/12/2015

"As a former Newcastle student I wish to fully condone and whole-heartedly recommend the Print Services section of the Robinson Library. As a customer, both as a student and externally, I have received exceptional service on multiple occasions and have received products of an excellent standard. ..." [full details]

Last updated/responded: 18/12/2015

Feedback #643 - 14/12/2015

"Absolutely sterling service. Tremendously helpful, even though I had made a huge mistake. Cannot be more grateful!..." [full details]

Last updated/responded: 14/12/2015

Feedback #638 - 01/12/2015

"Could you get a molecular model set (plastic beads with sticks to make up different molecules), it would be helpful to be able to visualise chemicals in 3D..." [full details]

Last updated/responded: 04/12/2015

Feedback #635 - 01/12/2015

"Hi! Good evening! Today we had a very nice time in Robinson Library. We are teachers from Kazakhstan. We come here for course of Learning and Teaching in HE with Anna Reid and Rene Koeylbauer. We are happy to visit this library of Newcastle!..." [full details]

Last updated/responded: 02/12/2015

Feedback #634 - 01/12/2015

"Hello! I'm from Kazakhstan, Karaganda City. I participate in Learning Teaching Higher Education training. Today it was conducted the session in Robinson Library. I was totally satisfied! I'm satisfied each of facilities of library, the warm attitude of the staff! I've learnt a lot for myself turn..." [full details]

Last updated/responded: 02/12/2015

Feedback #629 - 24/11/2015

"Hi. Since 2 years ago I have been thinking about why you don't record once and then use the same announcements everyday (with rare exceptions), instead the library staff have to say same words each and every day. Really curious :)..." [full details]

Last updated/responded: 26/11/2015

Feedback #631 - 25/11/2015

"Hi, I would just like to say thank you and commend the staff and support for students available at Newcastle University Library. In the past 3 months I have used the online chat support twice - both times I have had my query responded to and resolved in a short amount of time which has been extr..." [full details]

Last updated/responded: 26/11/2015

Feedback #594 - 20/10/2015

"All reports bound and prepared to a very high quality! All staff were a delight to deal with and couldn't be more helpful. I asked for a number of updates throughout course of the work. I was always replied to straight away and given a useful summary update. Would definately use the librar..." [full details]

Last updated/responded: 26/10/2015

Feedback #587 - 15/10/2015

"I am in my forth year write-up year. As a result of your system being down I could not access 4 library books today. I am a student and your system is preventing me from accessing books. I came from south Tyneside after placement to get these books and I cant get them. If I cannot get them by this ..." [full details]

Last updated/responded: 26/10/2015

Feedback #576 - 22/09/2015

"I am really disappointed to see that as a visitor here in the library for just one day, I cannot have access to your books on-line in the Library, just because I don't have a password or a username to enter the University computer. It is the first time this had happened to me, as I have already g..." [full details]

Last updated/responded: 02/10/2015

Feedback #568 - 19/08/2015

"Please fix the following: - Water fountain button stuck on L3 - Ladies toilets opposite 000-015.13 in semi-darkness, and far left-hand (not disabled) flush is too weak to flush anything away. L3 - Vending machines on L2 (hot drinks) both broken. - Announcements re: closing of service des..." [full details]

Last updated/responded: 17/09/2015

Feedback #566 - 06/08/2015

"An excellent service and very pleasant staff. Thank you very much! ..." [full details]

Last updated/responded: 06/08/2015

Feedback #494 - 13/05/2015

"I understand the procedure of removing people belongings after being away from a desk for a certain amount of time, however I do not agree with library staff dragging expensive laptops along the floor in plastic bags. I understand you would like us to respect your rules of the library, therefore in ..." [full details]

Last updated/responded: 05/08/2015

Feedback #491 - 13/05/2015

"Dissertation Costs I'm not sure if this is relevant to the library, but being the only part of the University which seems to actively listen to and act upon feedback, I thought this might be an appropriate place to comment upon this. I am studying for a BA (Hons), and like many others, have t..." [full details]

Last updated/responded: 05/08/2015

Feedback #489 - 12/05/2015

"I'm just wondering how proactive the library is in enforcing its 15 minutes away from your desk rule. In the last week, I have seen many desks left unattended for extended periods of time, sometimes as long as a couple of hours. Often these desks are merely reserved (student arrives, throws bag/..." [full details]

Last updated/responded: 05/08/2015

Feedback #469 - 28/04/2015

"Issue: As overseas student you do not know whether you can enter the Library or not. Several times showing the overseas student card was enough to get in. today, 26/04/2015 refusal from the gate to let my brother (overseas) student into the building. Problem: No clear communication of the policy ..." [full details]

Last updated/responded: 05/08/2015

Feedback #391 - 15/01/2015

"Library Help section - not as informative as I would like. I wanted to try and reserve a book which was available in the library. The limited guidance available was not at all helpful. However, the Library Help section is still infinitely better than the 24/7 chat. After attempting to use the 24/..." [full details]

Last updated/responded: 05/08/2015

Feedback #378 - 08/12/2014

"The Christmas tree is a delight: creative, fun and very festive. Well done! Put pep in my step on a slow Thursday. Best wishes. ..." [full details]

Last updated/responded: 05/08/2015

Feedback #377 - 05/12/2014

"On a number of occasions I have been very disappointed with the level of customer service in the Library. I have been made to feel like I was a nuisance and in the way when I have only been asking for help or assistance. I feel that relations could be improved by a more cheerful and friendly servi..." [full details]

Last updated/responded: 05/08/2015

Feedback #348 - 06/11/2014

"Liz went beyond what was needed to ensure I had access to an eBook to study - this was really appreciated! Thank you! ..." [full details]

Last updated/responded: 05/08/2015

Feedback #369 - 28/11/2014

"A gentle "bing-bong" before loud evening announcements might help allay the potential for heart attacks! and screaming..." [full details]

Last updated/responded: 29/07/2015

Feedback #370 - 02/12/2014

"Could you please provide markers for the whiteboards in the study rooms?..." [full details]

Last updated/responded: 29/07/2015

Feedback #380 - 12/12/2014

"After hours service is required! Specifically the hiring of headphones etc Surely self service or security can issue headphones providing our library card details are handed over???..." [full details]

Last updated/responded: 29/07/2015

Feedback #381 - 12/12/2014

"Excellent display on the University and World War 1; really enjoyed looking at the historical archives, records and photos..." [full details]

Last updated/responded: 29/07/2015

Feedback #475 - 30/04/2015

"I would just like to thank the library staff that stays overnight whilst the little student community works until the early hours of the day. Crucial productivity hours for the night owls. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #451 - 23/03/2015

"Wonderful service, very helpful, very informative. Linda is extremely friendly and knowledgeable...." [full details]

Last updated/responded: 29/07/2015

Feedback #429 - 27/02/2015

"The staff are very helpful and cheerful, a lovely place to come...." [full details]

Last updated/responded: 29/07/2015

Feedback #405 - 04/02/2015

"Today I have accidentally left my student card at home. Unfortunately this is the second time I have done this during this summester. When trying to access the library I was informed I would be charged £3 if I wished to come in. - I think this a completely ridiculous and unfounded rule with th..." [full details]

Last updated/responded: 27/07/2015

Feedback #411 - 11/02/2015

"I think calling yourself a library puts people off coming. Why not call it a discovery zone or a mental enhancement centre? I think more people would come if it was called that. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #416 - 23/02/2015

"I completely disagree with this comment (411). We should be proud to use the word Library and celebrate the written word and books. Libraries are the best. As my friend says: "If people are at university and put off by the word Library, what are they doing here?"!! ..." [full details]

Last updated/responded: 27/07/2015

Feedback #417 - 23/02/2015

"With regards to the suggestion made on 11/2/15, about changing 'library' to 'discovery centre' or 'mental enhancement centre' - I suggest keeping the word 'library' - it keeps the idiots at bay. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #388 - 12/01/2015

"Fabulous...." [full details]

Last updated/responded: 27/07/2015

Feedback #551 - 23/07/2015

"Just thought I'd let you know that the notices on the screens are hilarious and genuinely cheered me up -especially the Forrest Gump one. Keep them coming! ..." [full details]

Last updated/responded: 27/07/2015

Feedback #425 - 02/03/2015

"Recently I have borrowed several books from the library, all of which came to me with very heavy markings throughout the book that were mostly done in pen. This makes it very difficult for me to make my own notes and read the text on my own terms and later use it for my dissertation. As this has hap..." [full details]

Last updated/responded: 23/07/2015

Feedback #437 - 12/03/2015

"Very helpful printing staff, providing advise about our project poster printing which was crucial to our success. This was the opposite to the cleaning staff in the morning who found is necessary to aggressively shout and tell us to tidy up our desks, always welcome when completing work for a dea..." [full details]

Last updated/responded: 23/07/2015

Feedback #463 - 20/04/2015

"The availability machines are a fantastic addition - they don't always work however. For example, I just checked and it said there are 17 machines available on Level 2, but in no computer cluster there are any. I think it might register the "locked" computers as free, though they are not so maybe ..." [full details]

Last updated/responded: 23/07/2015

Feedback #490 - 12/05/2015

"Library chat is an excellent resource! Also, the help when trying to find journal articles could be a little better as for some students (chemistry undergrads) we don't really know how to find anything and the help isn't wonderful if you have no idea!..." [full details]

Last updated/responded: 22/07/2015

Feedback #479 - 04/05/2015

"The Robinson library has got worse and worse. Today, I have counted 23 EMPTY computers, which have been left for more than 30 minutes. I am sorry but the staff are not doing patrols and it is getting out of hand, completely. You need to take a tougher stance. Books left on keyboards so they do no..." [full details]

Last updated/responded: 22/07/2015

Feedback #499 - 14/05/2015

"I like to be able to borrow headphones after 20:00...." [full details]

Last updated/responded: 22/07/2015

Feedback #501 - 15/05/2015

"Firstly I would like to state how fantastic both staff and availability of resources available within the law school - having dedicated and specialised law librarians is a major asset to the law school and something I feel that has benefited my studies over the past 3 years. One issue that I think i..." [full details]

Last updated/responded: 22/07/2015

Feedback #502 - 18/05/2015

"Having arrived at the library at 8.30am this morning I found that many desks were being 'saved' by people for their friends by either placing a book or coat on the desk next to them. This is unfair for students who get up early in order to work. It seems that this is the time staff should go around ..." [full details]

Last updated/responded: 22/07/2015

Feedback #505 - 20/05/2015

"To all library and catering staff at Robinson Library. You are all doing a great job. It is much appreciated. Keep going, you're nearly there. Best wishes. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #506 - 20/05/2015

"Please consider increasing the number of cleaners and the amount of time they are given to do the job. The condition of the individual study rooms is poor - dirty desks not cleaned and carpet badly needed vacuuming. Thank you. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #508 - 21/05/2015

"Wanted to leave a not to thank Rhona Anderson (and whoever employed her)! She has been an exceedingly cheerie and polite presence in the canteen throughout this horrible period. It makes a huge difference and it can't be easy with mopey students around. Give her a raise! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #509 - 21/05/2015

"Just wanted to leave a note to say thank you to Rhona Anderson who works in the café, for always being so lovely and friendly - it can't be easy when surrounded by stressed out students all day and it really makes a big difference to have such a friendly approach to help when you're in the depths o..." [full details]

Last updated/responded: 22/07/2015

Feedback #533 - 17/06/2015

"I've just been told I can no longer borrow books from the library/borrow a laptop now I have finished my UG degree here. I find this absolutely shocking considering I have just paid £27,000 to study here!!! Not the staffs fault but totally unreasonable. Is there a way around this?..." [full details]

Last updated/responded: 22/07/2015

Feedback #529 - 05/06/2015

"I am incredibly lucky to have easy and free access to all the publications in the library and everything else via the web site. Moreover, all the staff are very helpful and friendly - nothing is too much trouble. I hope all my fellow students appreciate how truly lucky they are to be able to enjoy s..." [full details]

Last updated/responded: 22/07/2015

Feedback #528 - 05/06/2015

"During my time at the University the Library staff have consistently been helpful and polite. The Library is easily the nicest place to be on this entire campus. Staff on all of the desks have always been lovely, including those at the printing place downstairs. Thank you. (Sadly the same c..." [full details]

Last updated/responded: 22/07/2015

Feedback #525 - 03/06/2015

"Absolutely wonderful service! All the staff are so friendly and helpful, and the displays are exceptional. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #303 - 13/08/2014

"First rate support to me as visitor to Special Collections..." [full details]

Last updated/responded: 21/07/2015

Feedback #548 - 10/07/2015

"Excellent staff, services and resources' Library. Thanks..." [full details]

Last updated/responded: 14/07/2015

Feedback #536 - 23/06/2015

"Dear Library, Just a friendly comment on recent experiences. I've recently requested an inter-library loan, all of which is fine. However, it turned out that I could only be notified that the order has arrived via a Newcastle University email address. While it turned out that I did have an em..." [full details]

Last updated/responded: 07/07/2015

Feedback #227 - 22/05/2014

"Some staff are very helpful. Man with long hair leant me a battery for my headphones. Thank you! ..." [full details]

Last updated/responded: 16/06/2014

Feedback #294 - 05/06/2014

"Had an A0 poster made, it looked great and quick turnaround. Staff were also really accommodating - I forgot to pick it up but was able to arrange pickup from main library counter. My poster went on to win a prize, so thank you!!..." [full details]

Last updated/responded: 09/06/2014

Feedback #293 - 05/06/2014

"Helpful organised..." [full details]

Last updated/responded: 09/06/2014

Feedback #250 - 28/05/2014

"Need whiteboard in special access room. Need many more paper copies of BNF. ..." [full details]

Last updated/responded: 28/05/2014

Feedback #243 - 28/05/2014

"This is well organized and promoted. Very useful, thanks for setting it up. ..." [full details]

Last updated/responded: 28/05/2014

Feedback #200 - 09/05/2014

"The Library is always very clean, easy to use & find resources Staff always very friendly and helpful Nice environment to work in, lots of space and always a computer/desk..." [full details]

Last updated/responded: 19/05/2014

Feedback #155 - 17/04/2014

"I am a visitor to the University, but have recently experienced research at another one. I was extremely pleased, if not taken aback, by the helpfulness and friendliness of the staff. I could not have wished for a better service - at least five star!..." [full details]

Last updated/responded: 09/05/2014

Feedback #150 - 07/04/2014

"Please is there any social tea party leading up to the Easter celebrations (17th April to 20th April) 2014? Kindly advise, as it is supposed to be customary or a "people culture" expectation of our library. Thanks. ..." [full details]

Last updated/responded: 09/04/2014

Feedback #147 - 03/04/2014

"Library staff and student aides are always friendly and helpful! Just two points that have been bugging me: - The computers in the 'Grey Cluster' have become painfully slow and old - sometimes to the point of unuseable! Maybe they could be upgraded?? - Could we get a stapler/hole punch table i..." [full details]

Last updated/responded: 08/04/2014

Feedback #139 - 25/03/2014

"Please do something to improve the Wifi in the Library, it is particularly slow and inconsistent in the group space on L2. Also, I would like to express how uncomfortable me and several of my course mates have been made to feel recently regarding our regular use of the library lockers. This servi..." [full details]

Last updated/responded: 31/03/2014

Feedback #62 - 05/02/2014

"Magda was so helpful and such a delight! She helped me find various books, with a big smile on her face. Great service!..." [full details]

Last updated/responded: 28/03/2014

Feedback #128 - 17/03/2014

"1) There should be a microwave in the eating area. 2) Library should provide a service which return and send books from the library to the studying building (there might be a specific time so that students can wait to get or give their books)...." [full details]

Last updated/responded: 26/03/2014

Feedback #125 - 13/03/2014

"It would be nice if the laptop loan can be extended on Saturdays and Sundays..." [full details]

Last updated/responded: 21/03/2014

Feedback #115 - 10/03/2014

"Could you make the headphones available until later? Perhaps by giving the reception desk access to them? Thanks. ..." [full details]

Last updated/responded: 12/03/2014

Feedback #120 - 10/03/2014

"Why, why?! Have idle threats that you will remove items at desks that have been left unattended? Simply walking around the library today I noticed at least twenty maybe more computers logged off or logging of due to inactivity, while stuff is left on the desk. Last week I was sitting at a desk where..." [full details]

Last updated/responded: 12/03/2014

Feedback #110 - 07/03/2014

"To provide an incentive - to me does not seem justified to charge £3 for the second use of a temporary pass to the Library - I know it was not like this last year. I would like a full refund and removal of the charge for future forgetful people. Many thanks..." [full details]

Last updated/responded: 11/03/2014

Feedback #65 - 10/02/2014

"I think that the library staff are all so helpful, however it is so unfortunate that the night staff (who probably have the most boring jobs anyway ... and are normally the most friendly) cannot, even if they want to, help us out. For example today (Saturday 8th February) I wanted to borrow a locke..." [full details]

Last updated/responded: 13/02/2014

Feedback #48 - 29/01/2014

"Please Sir Kindly consider a short party for students in the university, as part of the Christmas and New Year wishes/social ... (Minces Pies, drinks et al) Thanks ..." [full details]

Last updated/responded: 11/02/2014

Feedback #55 - 29/01/2014

"Great service. Very fast and efficient. Excellent customer services - thank you! ..." [full details]

Last updated/responded: 29/01/2014

Feedback #42 - 27/01/2014

"I would to extend my heart-felt thank you for ALL the library staff. During my studies time I MUST say the library service never let me down, and they staff always were encouraging and cheerful to say the least. Please keep such wonderful services on with every single bit of it. Thanks Please..." [full details]

Last updated/responded: 28/01/2014

Feedback #35 - 24/01/2014

"The SCONUL scheme allows postgraduates to borrow books from other Universities. As an MEng student I am classed as an undergraduate even though people doing the same modules as me as MSc students, who are classed as postgraduates, have access to this facility. I do not find this fair as we are study..." [full details]

Last updated/responded: 24/01/2014

Feedback #12 - 13/01/2014

"CAD systems missing in the Robinson Library. Will be very useful for engineering students as software like inventor, Ausys fluent etc. is needed in times like today where the Old Library is closed...." [full details]

Last updated/responded: 13/01/2014