Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Toilets [remove filter]

Feedback #1489 - 21/05/2018

"Cleanliness is a problem. The toilets especially are disgusting. On Monday morning-21/5/18- none of the ladies loos on 3rd floor are usable. There are tampons and toilet paper on the floors of the cubicles. Also, many of the desks are filthy...." [full details]

Last updated/responded: 23/05/2018

Feedback #1493 - 21/05/2018

"The toilets are still a horrible mess on saturdays. The towels run out, so people use tissue and clog the toilets. Paper towels mean these clog the system. The floors are dirty from Friday and really need cleaning at the beginning of the weekend, especially in exam season. The worst thing is tha..." [full details]

Last updated/responded: 22/05/2018

Feedback #1492 - 21/05/2018

"Please could the toilets be cleaned over the weekend-especially during the busy exam season. The sanitary towel bins were overflowing, there is used tissue all over the floor and no hand towels. I would very much appreciate if it was cleaned! Best Wishes..." [full details]

Last updated/responded: 22/05/2018

Feedback #1481 - 14/05/2018

"Mens toilets a mess over weekend and library in general. Library requires daily cleaners at peak times. :Toilet blocked :Smell :No hand towels..." [full details]

Last updated/responded: 17/05/2018

Feedback #1480 - 14/05/2018

"Need a cleaner on a Saturday! Toilets- no toilet paper/hand towels-Grim.Loads of full bin bags in library. water filter also needs changing on water tap for drinking...." [full details]

Last updated/responded: 17/05/2018

Feedback #1477 - 14/05/2018

"Definitely need cleaner @weekends..." [full details]

Last updated/responded: 17/05/2018

Feedback #1478 - 14/05/2018

"The ladies toilets qre messy, the hand towels are pulled out of the holders and many of the toilets are messy, one of which is blocked with paper towels..." [full details]

Last updated/responded: 17/05/2018

Feedback #1479 - 14/05/2018

"Toilets running out of toilet paper and hand towels on the weekend due to busy exam times...." [full details]

Last updated/responded: 17/05/2018

Feedback #1467 - 14/05/2018

"Could you please put in each toilets an anitbacterial lotion? like that after each use, Students can clean it before using like that we can prevent a little bit the spread of disease and bacteria! Cheers..." [full details]

Last updated/responded: 16/05/2018

Feedback #1462 - 12/05/2018

"Please can something be done about the cleanliness of the girls toilets, for a long time they've been one of the dirtiest on campus and this weekend there's been no toilet roll in most of the toilets and no hand dryers. Provision of paper towels to dry hands is helpful but there's no bin so they've ..." [full details]

Last updated/responded: 16/05/2018

Feedback #1437 - 02/05/2018

"Hello, I've been wanting to address this issue for a while now. The urinals in the mens toilets are incredibly unclean and the smell is very potent. I imagine this is because they are not being cleaned out regularly. This is quite sloppy to say its a library in a medical school. Cheers, Tom..." [full details]

Last updated/responded: 11/05/2018

Feedback #1428 - 30/04/2018

"Hi! The female library toilets need to be stocked with toilet rolls regularly throughout the day. There are only 2 toilets on level 4 with toilet roll making massive queues. This has been the case now every day I have been here. With exams coming up something needs to be done to ensure this doesn..." [full details]

Last updated/responded: 04/05/2018

Feedback #1340 - 20/02/2018

"If you will not replace the door, (ground floor men's middle toilet), will you please let us know what happened to it? ..." [full details]

Last updated/responded: 20/02/2018

Feedback #1329 - 05/02/2018

"Please replace the door on the ground floor middle toilet. I want to use it. Comment received 6/2 :- Come on , it's been 2 days. replace the door before somebody dies...." [full details]

Last updated/responded: 08/02/2018

Feedback #1246 - 06/11/2017

"Following your response: I have noticed the dirt in all of the male toilets I have used(all except 1st floor) and female friends have said similar about their toilets. I am in the library often so I have seen this at all times of the day, even if I've just seen cleaners walk out of the bathroom. I ..." [full details]

Last updated/responded: 07/11/2017

Feedback #1236 - 30/10/2017

"I have noticed comments from other students about this already,but the toilets are exceptionally filthy. It's not accidental spillages or things that may be recent which the staff haven't noticed yet,it's archaic grime. It's dirt that looks like it has never been cleaned since it first got there, es..." [full details]

Last updated/responded: 30/10/2017

Feedback #1228 - 20/10/2017

"I am really shocked with how dirty and run down the toilets are in this building. As a new student every time I have used this building they have been broken and dirty and the cubicles are far too small and cramped. I am also shocked at how dirty the computers are, the keyboards look like they have ..." [full details]

Last updated/responded: 20/10/2017

Feedback #1222 - 16/10/2017

"Toilets on 3rd floor are in a disgusting state-faeces on toilet seat, sanitary products(used) on floor of cubicle. Of the 4 unoccupied, none was in a usable state. This was on Sunday afternoon,15 Oct 17...." [full details]

Last updated/responded: 17/10/2017

Feedback #1090 - 02/05/2017

"I don't think a seat pointed at the door to the toilets is a good idea- it's not really a spectator sport......" [full details]

Last updated/responded: 02/05/2017

Feedback #1003 - 26/01/2017

"Hi, I just wanted to write a message on behalf of the cleaners. I came in early (about 7am) on Monday morning 23/01/17 and was revolted beyond my imagination at the toilets. I'm fairly tough and have had some odd, gross jobs, but I couldn't believe the state that people had left the level 4 women's..." [full details]

Last updated/responded: 03/02/2017

Feedback #951 - 05/12/2016

"The hand towel rolls used in the Library really smell(so bad that your hands smell after drying them). I love the use of towels instead of automatic dryers, but it's a bit gross. They might not be dried or cleaned properly, leading to smell. Also, I think students complaining about a cup charge ..." [full details]

Last updated/responded: 12/12/2016

Feedback #885 - 19/10/2016

"One improvement that could be made to significantly improve the toiletry experience would be the display of an onfographic urging all toilet users to "Check their stool", and information as to what constitutes a healthy stool and what are signs of an unhealthy stool. I understand the practicalit..." [full details]

Last updated/responded: 07/11/2016

Feedback #710 - 04/03/2016

"The ladies toilets consistently are in a sorry state!! I understand the staff work hard to maintain them. Would it be possible to install air fresheners in each toilet? It's not nice to admit it, but the loos almost always smell horrible! The scent is by far the worst problem! many thanks.(Not neces..." [full details]

Last updated/responded: 22/08/2016

Feedback #839 - 10/06/2016

"Hand dryers! Not these stupid towel things that break every day!..." [full details]

Last updated/responded: 28/06/2016

Feedback #797 - 23/05/2016

"The towel machines in the downstairs toilet are either jammed, or soaking wet and draped all over the floor EVERY DAY! And that is not an exaggeration. It's really unhygienic to attempt to dry your hands on a towel that is soaking wet from hundreds of hands before - breeding ground for germs. T..." [full details]

Last updated/responded: 02/06/2016

Feedback #779 - 10/05/2016

"In the female toilets on level 2, the towels for hand drying break on a daily basis. Often, the towel is left soaking wet through or draping on the floor- very unhygienic! My suggestion would be to get these changed to electric hand dryers , like on level 3, as these are less likely to require mai..." [full details]

Last updated/responded: 12/05/2016

Feedback #765 - 05/05/2016

"IT'S BOILING ..." [full details]

Last updated/responded: 06/05/2016

Feedback #723 - 01/04/2016

"Although I like the premise of the new bathroom signs which remind people to "save water", since the taps they are placed next to a push-taps, telling people that "A dripping tap can waste as much as one litre of water per hour" seems pretty redundant as users have literally no control over whether ..." [full details]

Last updated/responded: 06/04/2016

Feedback #715 - 09/03/2016

"There is an advert for eyelash extensions up in the girl's toilets- I don't think a university library is the forum for this. Young girls have enough pressure on them in every other place they may go. I don't think they should also have it here. Just letting you know...." [full details]

Last updated/responded: 10/03/2016

Feedback #693 - 11/02/2016

"The ladies toilets on level 2 are not particularly nice to use. Everyday different toilets are 'out of order' meaning out of the 6 there are, often only 3 or 4 actually are usable, meaning often having to wait with 2 or 3 people in a queue. As well as this I don't think they get cleaned enough, ..." [full details]

Last updated/responded: 17/02/2016

Feedback #660 - 10/01/2016

"I have seen previous complaints about the quality of toilet roll in the Robinson library and would like to press this issue further. Your previous response to such a complaint dismissed the comfort of the toilet roll user and prioritised the importance of not having blocked toilets. While I apprecia..." [full details]

Last updated/responded: 13/01/2016

Feedback #645 - 14/12/2015

"Would be great to have a hot water tap-as there is in the Robinson library and at w/e's the dentist common room with one in is unaccessable. toilets are often v dirty- often no hand towels/soap/locks on doors. Heating is either very hot or very cold-no middle ground. ..." [full details]

Last updated/responded: 15/12/2015

Feedback #641 - 07/12/2015

"+ I love working in the Library and find it works very well. I also think it's great how there's lots of bins so people can recycle effectively. _ The water in the toilets is very hot! I know there is a warning sign, but it seems to be a waste of energy and money, when the water is not required t..." [full details]

Last updated/responded: 07/12/2015

Feedback #595 - 21/10/2015

"Here are two things which you need to pay attention to: 1. I've seen many people who don't clean up the desk area especially after they roll their cigarettes to smoke outside the library, leaving plastic wraps and tobacco behind. Compared to normal rubbish, this should be harder to clean, therefore..." [full details]

Last updated/responded: 28/10/2015

Feedback #586 - 14/10/2015

"There is nothing more horrifying than sitting in toilet room 321, only for the lights to go out, realising that the only way to knock them back on is to exit the cubicle butt-naked and open the entry door to trigger the light sensor...." [full details]

Last updated/responded: 15/10/2015

Feedback #581 - 06/10/2015

"The Ladies Loo next to the Eat@Newcastle; level two always has puddles on the floor around the toilets in each cubicle, wet tissue, wet sanitary products,the puddles smell like urine, brown lumps (wet leaves or poo-I'll let you find out). It's really disgusting. It's been like that for over ..." [full details]

Last updated/responded: 08/10/2015

Feedback #579 - 30/09/2015

"Can you please consider getting some better quality toilet roll for the library. It is probably not even cheaper as you just have to use 2-3 times more than normal because it is too thin. This is uncomfortable for users. I appreciate the cost for the uni for toilet roll must be very high but I th..." [full details]

Last updated/responded: 30/09/2015

Feedback #568 - 19/08/2015

"Please fix the following: - Water fountain button stuck on L3 - Ladies toilets opposite 000-015.13 in semi-darkness, and far left-hand (not disabled) flush is too weak to flush anything away. L3 - Vending machines on L2 (hot drinks) both broken. - Announcements re: closing of service des..." [full details]

Last updated/responded: 17/09/2015

Feedback #413 - 17/02/2015

"This comment applies to both walton and robinson libraries. My main issue is the facilities for hand drying in both libraries. As a dental student I understand the importance of good hand hygiene and feel the university is providing incorrect means of hand drying to achieve good hygiene standard..." [full details]

Last updated/responded: 05/08/2015

Feedback #358 - 24/11/2014

"The female toilets on the ground floor are not checked/cleaned enough. Regularly there is rubbish/toilet roll all over the floor and the towel to dry your hands on has ran out...." [full details]

Last updated/responded: 29/07/2015

Feedback #376 - 10/12/2014

"Would it be possible to get hooks on the backs of toilet cubicle doors in all the toilets for bags and coats? Very useful not to be forced to put these on the ground. Many thanks. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #483 - 06/05/2015

"I've noticed that the library is using towel rolls in the toilets (such as on Level 2). The issue of hand dryers have been raised by other students in the past, but I prefer not to discuss it this time, as there is also the noise issue. This time, I would instead like to suggest improvements for t..." [full details]

Last updated/responded: 22/07/2015

Feedback #484 - 06/05/2015

"Any chance you could provide instructions on how to not urinate on a toilet seat, and how to correctly dispose of toilet paper? I know it's a basic thing but somehow a lot of people appear to be having problems with it in the men's room...." [full details]

Last updated/responded: 22/07/2015

Feedback #504 - 18/05/2015

"In Singapore, public toilets have sensors which detect when a person urinates outside of the toilet bowl, locks the stall, and alerts the police so the offender may be charged with a fine. I went to the men's toilets on levels 3 and 4 today, to find an excess of clogging and littering, which made..." [full details]

Last updated/responded: 22/07/2015

Feedback #516 - 27/05/2015

"Toilets stink, and always have!! (Library GF) ..." [full details]

Last updated/responded: 22/07/2015

Feedback #351 - 10/11/2014

"I am submitting this complaint for the second time because I have now decided that I should like a response detailing if anything can be done about this issue. The main problem I have is that in parts of the silent studies areas, particularly study rooms, the silence is disrupted by the noise of..." [full details]

Last updated/responded: 21/07/2015

Feedback #329 - 22/10/2014

"Thank you for reinstalling the bike racks outside! I can actually get parked now without using your railings. Meanwhile, how about a higher frequency of loo cleaning? Today, (Tues 21st Oct) the ground floor ladies loos were atrocious - broken and wet towel rolls, litter and the rest. Granted,..." [full details]

Last updated/responded: 21/07/2015

Feedback #328 - 20/10/2014

"Dear Sir/Madam Please could you make available, Air Freshners in the toilet? Perhaps it could be stuck on the high corner in the open areas (not in the cubicles). Alternatively 'chemical options' like freshners in form of salts could be abundantly placed in the corners of the toilets. Than..." [full details]

Last updated/responded: 21/07/2015

Feedback #152 - 14/04/2014

"Please fix the hot water taps in the small (x3) girls bathroom on 4th floor. They constantly run after being pressed and it's a waste of water! Thanks ..." [full details]

Last updated/responded: 17/04/2014

Feedback #134 - 20/03/2014

"Gender neutral toilets plx!..." [full details]

Last updated/responded: 31/03/2014

Feedback #52 - 29/01/2014

"The gents toilets in the Robinson Library are disgusting. 3 are not working on level 4 and a bucket is being used to catch effluence. 2 are not working on level 3. The whole place is dirty plus The hot tap in the cafe still isn't working...." [full details]

Last updated/responded: 29/01/2014

Feedback #50 - 29/01/2014

"I use the library regularly - most at weekends and on evenings and find it a very comfortable to work. During busy periods (e.g. exam times), I have noticed that the standard of some of the facilities deteriorate during the day. The washrooms, for example, lack consumables and a general level of..." [full details]

Last updated/responded: 29/01/2014

Feedback #25 - 22/01/2014

"I would like to suggest that all the cubes in bathrooms be equipped with hooks on the wall. Also the staircase may need to be vacuumed twice a day because of the large crowds here. Cheers!..." [full details]

Last updated/responded: 22/01/2014

Feedback #20 - 22/01/2014

"Dear library staff I find there is a problem with the (male) toilets. Some of them are out of order. Some locks on cubicles are broken or missing completely. The three closest to the hub are constantly occupied, and sometimes the toilets are closed for cleaning during the busiest times of the ..." [full details]

Last updated/responded: 22/01/2014

Feedback #16 - 16/01/2014

"The toilets on floor 3 are a disgrace. I understand the University can't be responsible for the horrific conditions some people leave the toilets in but this is not helped when 3 of the cubicles are without locks and the disabled without a seat. The temperature of the hot water is scolding. It w..." [full details]

Last updated/responded: 16/01/2014