Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Noise in the Library [remove filter]

Feedback #1497 - 23/05/2018

"I am filling this in on behalf of a number of complaints which we have received about our collaborative study areas in the Marjorie Robinson Library Rooms.I do appreciate that we have specific, designated areas for 'silent study', however unfortunately there are several groups of people who abuse th..." [full details]

Last updated/responded: 01/06/2018

Feedback #1495 - 23/05/2018

"Some more signs on desks in silent/quiet study areas reminding students to keep the noise right down might be useful-students have come down complaining about noise and noise alerts don't necessarily help when it is so busy over the exam period. A few more signs might improve it a bit. I think a rul..." [full details]

Last updated/responded: 30/05/2018

Feedback #1498 - 23/05/2018

"There needs to be more rules enforced in collab study areas. I've been in the Marjorie rooms every day and people are behaving in ways which disrupt students from working. examples: playing music out loud, leaving phone notifications on loud, using the area as a social space to hang out instead of u..." [full details]

Last updated/responded: 29/05/2018

Feedback #1461 - 11/05/2018

"Please be more vigilant about people eating in the silent study and quiet areas of the library, like you used to be. Covered drinks are fine, food is a big 'no' and this should be actively enforced - it's like the signs aren't clear enough. I'm sick of people eating out of tupperware, rustl..." [full details]

Last updated/responded: 16/05/2018

Feedback #1368 - 03/04/2018

"There is a squeaking fire exit door on level 3 (staircase D). This high pitched noise constantly interrupts my concentration. I am dyslexic meaning my sensitivity to a given environment that's out of my control can not be readjust to my requirements. this is very complex as I also have narcolepsy a..." [full details]

Last updated/responded: 03/04/2018

Feedback #1355 - 12/03/2018

"Sound travels very much in the library-collaborative study is fine within reason. Needed to access a computer and all were out of use in clusters due to filming and lessons so had to use a computer in collab area-at this point had already left pool cluster due to teaching. some thought for biomed ..." [full details]

Last updated/responded: 13/03/2018

Feedback #1352 - 07/03/2018

"Is there any way in which you can properly enforce the notion of silent study on the third and fourth floors of the library? I can never concentrate on work because students are always whispering loudly with their friends instead of using the collaborative spaces downstairs but feel rude constantly ..." [full details]

Last updated/responded: 08/03/2018

Feedback #1344 - 26/02/2018

"The Marj library is my favourite library at Newcastle University. The reason I an filling this out is to mention the men's toilets on the ground floor have very loud doors when they close. This might sound silly, but they slam so hard that it hurts my ears and makes me irritated,as I'm sure it does..." [full details]

Last updated/responded: 26/02/2018

Feedback #1345 - 26/02/2018

"Why do the revolving doors not work at the weekends?..." [full details]

Last updated/responded: 26/02/2018

Feedback #1323 - 29/01/2018

"I love the social aspect of the Walton Library but would it be possible to make one side of the Library drinks only. There is no more off putting noise than the munch and crunch of popcorn and crisps combined with the tapping of tin forks on thermos bound dinners and the endless rustling of foil wr..." [full details]

Last updated/responded: 05/02/2018

Feedback #1309 - 13/01/2018

"The noise levels in this library are so frustrating. The group study rooms on level 3 (and probably 4) are regularly used for very loud, informal gatherings. I can't count the amount of times I have heard shouting and very loud laughing coming from these rooms, at all times of the day and night. Thi..." [full details]

Last updated/responded: 16/01/2018

Feedback #1304 - 08/01/2018

"Hi, Is there anything more than can be done to keep the disruption down in the Walton Library. There has been several occasions recently where I have had to leave the silent study area or put on music to drown out the disruption of other people. Yesterday I had to leave due to a group of lads hop..." [full details]

Last updated/responded: 09/01/2018

Feedback #1293 - 06/12/2017

"I really enjoy the new collaborative space in the Walton with the coffee cart. but at times have found it to get a bit noisy. I was wondering if the noise could be controlled normally but there would be a break in this between 12-2pm where people could be as noisy as they want in that window of tim..." [full details]

Last updated/responded: 11/12/2017

Feedback #1291 - 04/12/2017

"Another category for vote: "Yes, users should police their own noise levels?"..." [full details]

Last updated/responded: 06/12/2017

Feedback #1288 - 03/12/2017

"Complements of the day, I would like to inform you that the service provided by the library whether technological, resource/reference-related, and courtesy of the staff is magnificent. I just have a few observations that I would like to share with you. - Noise: - all doors produce a banging nois..." [full details]

Last updated/responded: 05/12/2017

Feedback #1253 - 06/11/2017

"Hi I find that the collaborative study space is noisy (computers section) and it is disturbing for student to revise. This is happening only after the cafeteria being settled this year. Thank you for your consideration...." [full details]

Last updated/responded: 09/11/2017

Feedback #1193 - 29/08/2017

"Consider longer opening times during summer, as masters students are working on their biggest projects/dissertations. Also, if this uni is going to allow college students to use the facilities, then they should be told to adhere to the same rules we do. They were so loud and used the clusters as an ..." [full details]

Last updated/responded: 12/09/2017

Feedback #1191 - 21/08/2017

"Old library is not a library? Why people are talking in the computer roomï¼ź..." [full details]

Last updated/responded: 29/08/2017

Feedback #1188 - 03/08/2017

"The library is excessively noisy most of the day expect for a few hours in the morning. There are no quiet spaces to work. Staff are always walking around talking, students on their phones/talking etc. This happens on the 4th floor where its meant to be silent study. People seem to think its okay..." [full details]

Last updated/responded: 07/08/2017

Feedback #1094 - 03/05/2017

"All through the coldest months of the year the second floor silent study area was freezing cold. I complained to staff about it several times (and I know other people did as well) but nothing seemed to improve. It's a great space to work but it makes it so difficult when you're shivering. There m..." [full details]

Last updated/responded: 09/05/2017

Feedback #1083 - 25/04/2017

"Would it be possible to make one of the computer clusters into silent study? I work in this library quite a lot, and the clusters are generally full of people working individually with headphones on, then three, or four, or five people blithely having boisterous conversations.....I'm sorry to be a ..." [full details]

Last updated/responded: 27/04/2017

Feedback #1073 - 05/04/2017

"Silent study - it is frustrating when sitting in 'silent' study when other people have headphones on and are listening to music so loud it can be heard in whole room, people listening to music do not require a silent study area. I end up having to wear headphones just to block out noise. Also the..." [full details]

Last updated/responded: 10/04/2017

Feedback #1041 - 06/03/2017

"Please can you tell people off who are eating (mainly crisps) and have their music loud in the silent area. It's particularly bad at the moment and it's intimidating to tell people off as a fellow student. Aren't theses rules for a reason? Please help enforce them...." [full details]

Last updated/responded: 09/03/2017

Feedback #1034 - 06/03/2017

"On the 3rd and 4th floor by the research study space and library liason offices there is a staircase which leads down to the 2nd floor computer cluster. When students leave to make phone calls they go into the lobby area(where the dry riser/fire safety equipment is) but don't go through the next ..." [full details]

Last updated/responded: 07/03/2017

Feedback #958 - 12/12/2016

"I think the silent area would really benefit from some of the posters that are in the Philip Robinson Library, which have a number you can text if people are being noisy in the silent study area. Was really distracted today by people talking and laughing at full volume...." [full details]

Last updated/responded: 13/12/2016

Feedback #831 - 05/06/2016

"Hello, Could something be done about the very loud noise coming from the heating/cooling system on the third floor Research Space. Every morning from 7-9:30 and every evening at around 5 it comes on. Its so loud sometimes that everyone gets up and loves out into other areas. Thanks ..." [full details]

Last updated/responded: 22/08/2016

Feedback #850 - 11/07/2016

"I'm trying to work on my post graduate dissertation on the 4th floor where it is supposed to be silent study, and yesterday and today large groups of students on a workshop have come and taken over level 4 and been very noisy and disruptive. There was no prior warning of this happening and as a resu..." [full details]

Last updated/responded: 18/07/2016

Feedback #849 - 11/07/2016

"Please make it much clearer where and when school visits will be happening.It's very frustrating when you've got yourself settled to work and then hoards of noisy children turn up. Please can the staff, when doing tours only talk in stairs or away from the clusters they aren't using in the workshops..." [full details]

Last updated/responded: 18/07/2016

Feedback #794 - 22/05/2016

"If possible, during exam times in particular, can you make all PC clusters Silent Study especially the Level 2 cluster? It is extremely difficult to work whilst people around you are talking and there's no where else to move to. Please may you also put up notices to tell people to be respectful and ..." [full details]

Last updated/responded: 26/05/2016

Feedback #752 - 27/04/2016

"Silent study is perpetually noisy with little being done to monitor or stop it, at some points treated like a reception and often total disregard for people working. Any complaints made are not acted on fast enough to catch people talking to deter them and the problem persists all day. Very poor ..." [full details]

Last updated/responded: 05/05/2016

Feedback #696 - 16/02/2016

"I'd hate to bring this up again but it is way too cold on level 4, I've already brought a blanket with me to keep my knees warm and kept my coat on all the time, but my hands are freezing despite all these. I would really appreciate it if the temperature could be at 20+ which I assume is a reasonabl..." [full details]

Last updated/responded: 17/02/2016

Feedback #678 - 20/01/2016

"I texted twice about noise levels in the library and nothing seemed to be done about-very disappointed !..." [full details]

Last updated/responded: 22/01/2016

Feedback #675 - 19/01/2016

"Far too noisy in the silent computer space, nothing was done about it for over 2 hours..." [full details]

Last updated/responded: 22/01/2016

Feedback #670 - 18/01/2016

"Hi, this is more me hoping students will read this, this isn't a problem with the library. I just wish people in the silent study area would realise that having a phone on vibrate on the table makes quite a loud noise, and it's really distracting, and honestly if you're on your phone you can't be..." [full details]

Last updated/responded: 20/01/2016

Feedback #633 - 25/11/2015

"Create a library working environment. If groups are talking loudly and dsirupting others, librarians should ask people to quieten down and leave if it continues...." [full details]

Last updated/responded: 30/11/2015

Feedback #618 - 11/11/2015

"I find it very distracting (and annoying) if there is someone sitting next to or near me with headphones on. It is very often possible to hear the music quite clearly...." [full details]

Last updated/responded: 18/11/2015

Feedback #570 - 15/09/2015

"Study Rooms: Frequently appear to be used as places for loud conversation - esp. 409/410 and others on the fringes of 'silent study' areas. there are no notices in the rooms regarding behaviour - including mobile phone usage, (and skyping loudly) when 'silent' and 'quiet' study areas are just that -..." [full details]

Last updated/responded: 18/09/2015

Feedback #522 - 28/05/2015

"1) The exit barrier is broken, so when anyone exits, it is really loud. And it is difficult to study hearing that constantly. Especially when many people are leaving the library. 2) Book request: Would it be possible to get the book: "Room by Emma Donoghue" please. Many thanks. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #553 - 27/07/2015

"I am a PhD student working towards my submission. A few years ago, when I started my degree I sent an idea to library staff to develop a way of reporting noise in order to assist keeping the library a nice, quiet place to study. I was chuffed to see the library ended up realising the idea with..." [full details]

Last updated/responded: 28/07/2015

Feedback #404 - 02/02/2015

"It's quite annoying when people were chatting and talking about random things in computer clusters. Although there is silent study are in level 3 it is very cold than the clusters downstairs. Also it is very unfair when other students are trying to work. After all, if people want to chat about ..." [full details]

Last updated/responded: 27/07/2015

Feedback #408 - 05/02/2015

"The library needs to enforce strict phone policies. Too many rude and obnoxious people are talking on the phone as if other library users who are trying to read and write did not exist. ..." [full details]

Last updated/responded: 27/07/2015

Feedback #453 - 30/03/2015

"4th floor PC are is too noise, groups of 3 and 4 students huddled around a pc having a 'normal talking' level chat. Staff appear to be oblivious or not too concerned. Quiet area signs all over; needs to be policed otherwise it ends up like trying to study in Costa Coffee! Thanks. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #454 - 07/04/2015

"MUCH more needs to be done about the level of noise in 'silent/quiet' zones. it is frustrating to me that after giving up my Easter break to focus on my dissertation that I find myself distracted by people chatting. the University needs to remind people that the library is NOT a social space. The Le..." [full details]

Last updated/responded: 23/07/2015

Feedback #515 - 26/05/2015

"The complete lack of commitment to providing quiet study space for post-graduate students makes this a College not a University Library. I would not recommend Newcastle University as a place of study for this reason...." [full details]

Last updated/responded: 22/07/2015

Feedback #351 - 10/11/2014

"I am submitting this complaint for the second time because I have now decided that I should like a response detailing if anything can be done about this issue. The main problem I have is that in parts of the silent studies areas, particularly study rooms, the silence is disrupted by the noise of..." [full details]

Last updated/responded: 21/07/2015

Feedback #217 - 19/05/2014

"The door handle on the silent study room in the Walton has not been fixed. It still rattles v loudly. If it was fixed it would be much appreciated by many...." [full details]

Last updated/responded: 19/05/2014

Feedback #180 - 25/04/2014

"Yesterday i sent a message via the noise compliant service in the Robinson, however i was disapointed when no staff member arrived to sort out the distirbance which continued on. I would just like to inform you, as there may be a problem with the text in service. ..." [full details]

Last updated/responded: 29/04/2014

Feedback #93 - 24/02/2014

"Dear Sir/Madam First I should thank you to change the opening hours of the library to 24 hours. But the library is so cold after 11pm. There are some fans in the library and the cold air is coming from them after 11pm. Another thing is some people eat in the library and the noise and smell of ..." [full details]

Last updated/responded: 25/02/2014

Feedback #59 - 30/01/2014

"There are daily routine announcements at night such as return of laptop which can disturb study. Is it possible to reduce the number, frequency of announcements? Thanks...." [full details]

Last updated/responded: 03/02/2014