Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Catalogue/Library Search [remove filter]

Feedback #1295 - 14/12/2017

"The library search console in the library's entrance is very, very unresponsive. It is almost impossible to make any inputs. Everything else is great though...." [full details]

Last updated/responded: 04/01/2018

Feedback #1005 - 27/01/2017

"Dear Library team, I find the BrowZine service unsatisfactory compared to the previous way of searching for and finding e-journal resources. Today, I was unable to access the full text of the latest published articles in the journal Science (with a publication date of 27 Jan 2017) via BrowZine. T..." [full details]

Last updated/responded: 02/02/2017

Feedback #892 - 24/10/2016

"I am an external user and recording that I have twice in the last 10 days reported "External PC's" and JSTOR not working as usual. when attempting to search a dialogue box notes that the web page is not on the list of allowed sites. All seventeen pc's do the same. Once again I am experiencing the ..." [full details]

Last updated/responded: 28/10/2016

Feedback #875 - 28/09/2016

"I've just started studying a Global Health MRES at the University. There is a book called "To Save Humanity" which contains almost 100 essays by leading figures in the field ,about the most important global health issues of our time.Each author writes on a different topic eg antibiotic resistance, o..." [full details]

Last updated/responded: 03/10/2016

Feedback #712 - 07/03/2016

"re Special Collections request for a photocopy of Gertrude Bell's letter 2nd August 1902 from Meiplingen to H.B. I am beginning to wonder, since there has been difficulty in finding this letter, whether it has found its way into the exhibition and is languishing on some wall or other. I wld be grate..." [full details]

Last updated/responded: 08/03/2016

Feedback #681 - 22/01/2016

"Would it be possible for External Library Members to use Marjorie Robinson Library, as they can use the other Robinson Library? Many Thanks..." [full details]

Last updated/responded: 25/01/2016

Feedback #619 - 18/11/2015

"I have previously used the "find it" feature to link directly to journal articles by entering the citation details (year, volume, page number) but I can't seem to find it in the catalogue now. Is this (or similar) still available?..." [full details]

Last updated/responded: 24/11/2015

Feedback #587 - 15/10/2015

"I am in my forth year write-up year. As a result of your system being down I could not access 4 library books today. I am a student and your system is preventing me from accessing books. I came from south Tyneside after placement to get these books and I cant get them. If I cannot get them by this ..." [full details]

Last updated/responded: 26/10/2015

Feedback #571 - 15/09/2015

"When using LibrarySearch, e.g. "Tolstoy" material is divided into "full text online" and "available in the Library" Formerly we had the location: STC, Law, Walton etc... which was enormously useful (Left hand side of the screen). Previously a new searcher could discover almost instantly 3 book..." [full details]

Last updated/responded: 02/10/2015

Feedback #578 - 30/09/2015

"Initial observations on the new computer system: Good - you apparently now get an automated e-mail if you have asked for a book to be bought, when it is in. That didn't used to be automatic; someone had to actually do it, AFAIK. Bad - When you get a courtesy e-mail to say some books are due ba..." [full details]

Last updated/responded: 02/10/2015

Feedback #487 - 11/05/2015

"Hi, the library is a great resource and very helpful but there's just a minor complaint. Is there any chance the library search screens could be calibrated as it's very hard to search for items in the library when the m is out of sync. Thanks very much. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #130 - 18/03/2014

"Hi. Could the scheduled downtime for Library Search not have been put back a week? I know lots of students (myself included) have lots of deadlines coming up for the last week of term and that the timing of the downtime will have a lot of impact. If it was put back a week till the first weekend of..." [full details]

Last updated/responded: 28/03/2014