Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Inter-Library Loan [remove filter]

Feedback #1363 - 30/03/2018

"It's just that I need an interlibrary loan, and there's no automated system for paying for it. I need to either phone, or fill out a form, and there's no answer because it's Easter. Surely there should be either no payment, advances, or some way to pay so we can access the service at any time of t..." [full details]

Last updated/responded: 04/04/2018

Feedback #1050 - 14/03/2017

"Many thanks for your answer to my previous comment about Inter Library Loan (abou the possibility of on line payment). My School does not want to sign up to the system, as it would involve too much administrative complexity, but I tried... I would now like to ask you to allow renewals of ILL items ..." [full details]

Last updated/responded: 20/03/2017

Feedback #1000 - 24/01/2017

"The Inter-Library Loan system needs to be streamlined a lot, I think. On order to ask for four books, I have had to: -ask my school office for paper ILL tokens -wait for them to order some and for them to arrive at the office -go and get the tokens, and sign for them -fill in four paper request ..." [full details]

Last updated/responded: 25/01/2017

Feedback #974 - 04/01/2017

"The overdue charges for STC books are unreasonably high! The purpose of setting up an overdue charge mechanism is to make sure that books can be returned in time and other students who want to borrow this book can get it in time. However, a £15 charge (max) is ridiculous! If the library does want t..." [full details]

Last updated/responded: 05/01/2017