Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Temperature [remove filter]

Feedback #1487 - 20/05/2018

"It is far too hot in the clusters in the library, too hot to concentrate...." [full details]

Last updated/responded: 31/05/2018

Feedback #1499 - 23/05/2018

"1st floor Marjorie Building needs windows or better air con- far too hot to concentrate...." [full details]

Last updated/responded: 25/05/2018

Feedback #1486 - 20/05/2018

"In summer when it is warmer the downstairs area of the library gets way too hot and stuffy. It would be good if some sort of ventilation system was put in place...." [full details]

Last updated/responded: 22/05/2018

Feedback #1468 - 14/05/2018

"More fans in Marjorie robinson Library! It's way too hot!..." [full details]

Last updated/responded: 16/05/2018

Feedback #1453 - 09/05/2018

"In the hot weather it is extremely hot to work in the library. A concern, especially as it is exam period. -There is no air conditioning -No windows which can be opened which leads to n o ventilation in the rooms. -No fans available unless on 4th floor. Generally just unacceptable to not have the..." [full details]

Last updated/responded: 10/05/2018

Feedback #1418 - 24/04/2018

"The Special Access room is too warm to work in, even with the fan. Unbearably warm and impossible to concentrate...." [full details]

Last updated/responded: 25/04/2018

Feedback #1356 - 15/03/2018

"The cafe in the Marjorie Robinson library is not open at lunchtimes on the weekend and is not open long enough during the week. Should be open 9-5 Mon-Fri and 11-2 Sat-Sun. Staplers not working/no staples by printers. Not printers on every floor. Should be able to return books and pay overdue char..." [full details]

Last updated/responded: 16/03/2018

Feedback #1355 - 12/03/2018

"Sound travels very much in the library-collaborative study is fine within reason. Needed to access a computer and all were out of use in clusters due to filming and lessons so had to use a computer in collab area-at this point had already left pool cluster due to teaching. some thought for biomed ..." [full details]

Last updated/responded: 13/03/2018

Feedback #1353 - 11/03/2018

"Please can you increase the baseline temperature in the library? It is too cold in here. Everyday. I have recently started using the Northumbria, and public libraries instead, because I am so fed up of being cold. I wear thermals, and double socks, and I frequently see people sat in their coats...." [full details]

Last updated/responded: 12/03/2018

Feedback #1343 - 21/02/2018

"With regard to the accessible study room, this is a great facility, thank you. There are, however, a few issues: 1) the printer has been playing up - it prints fine the first time but, if you want to print anything further, you have to switch it off and on again at the wall (otherwise it says it's..." [full details]

Last updated/responded: 23/02/2018

Feedback #1334 - 11/02/2018

"Please can you turn up the heating? It's very chilly, and I'm on the 2nd floor, which is usually warmer than the others. All the best, ..." [full details]

Last updated/responded: 13/02/2018

Feedback #1331 - 01/02/2018

" I am really impressed by the difference just a year has made to the library.The installation of an actual cafe has made such a big difference and the study spaces look cleaner/better kept. my one complaint however, is the temperature. The library has been very cold over exam time which doesn't aid ..." [full details]

Last updated/responded: 06/02/2018

Feedback #1298 - 02/01/2018

"It is super super cold in the Research Centre on 3rd floor. There is literally not much difference with being outdoors. It is so uncomfortable and hard to focus and I'm thinking I may have to start bringing a blanket with me to the library. Can something please be done about this. Thanks..." [full details]

Last updated/responded: 04/01/2018

Feedback #1277 - 27/11/2017

"Its always so cold in the library! Think it must be something to do with the vents as it feels like there is a breeze. I have to sit with my coat on. Just letting you know perhaps other people have felt the same! ..." [full details]

Last updated/responded: 28/11/2017

Feedback #1263 - 20/11/2017

"Please could you increase the temperature in the library as it is too cold. Thank you...." [full details]

Last updated/responded: 21/11/2017

Feedback #1260 - 18/11/2017

"The temperature on the 4th floor is extremely cold, it is uncomfortable and we are having to wear coats inside. It's november, it's freezing outside anyway, is there any chance the temperature can be increased abit..." [full details]

Last updated/responded: 20/11/2017

Feedback #1265 - 17/11/2017

"MORE HEADPHONES! they run out v quickly...." [full details]

Last updated/responded: 20/11/2017

Feedback #1255 - 13/11/2017

"Switch the air con off on 4th floor. It's the coldest time of year, I'm a student, my house is freezing and the library is becoming worse than the arctic. It's an uncomfortable temperature to work at, looking around me now most people are in jackets or hoodies, this should not be the case. Please j..." [full details]

Last updated/responded: 14/11/2017

Feedback #1241 - 03/11/2017

"Hello, its freezing in the Marjorie Robinson Rooms. Both on the 3rd, and 4th floors, the thermostats on the walls are set to 17.3C. Please, please, please, do something about this. It's frustrating to encounter this issue across the libraries on campus, and reading several previous comments about th..." [full details]

Last updated/responded: 06/11/2017

Feedback #1200 - 28/09/2017

"Hello, please can you increase the temperature in the Robinson library? It used to be so cosy in here, but these days I'm shivering... Thanks in advance!..." [full details]

Last updated/responded: 02/10/2017

Feedback #1186 - 31/07/2017

"Love the Marj! But - just one complaint - it's far too cold unfortunately... Would be great if there was a way to regulate the heating! Thanks. PS I forgot - why does the coffee machine sometimes charge 1 pound, sometimes 1.50? PPS The staff is just super nice...." [full details]

Last updated/responded: 02/08/2017

Feedback #1183 - 25/07/2017

"Wondering if there is any chance of the heating being put on in the library? It is extremely cold in the ground floor computer cluster and it greatly affects concentration and comfort when working in the library for a long stretch. I understand heating systems are usually subject to external opera..." [full details]

Last updated/responded: 26/07/2017

Feedback #1177 - 12/07/2017

"BRRRR! It's soooo cold in the Robinson and Marjorie Library. I've had to start bringing my blanket to the library Please sort it out :)..." [full details]

Last updated/responded: 25/07/2017

Feedback #1178 - 12/07/2017

"It is very cold in the Marjorie library on each floor (I have tried all3) and often there are cold drafts. I have spoken to multiple friends who also agree. It has been particularly bad in the computer clusters on the 1st and 2nd floor as well as the academic skills room - especially in the evening..." [full details]

Last updated/responded: 14/07/2017

Feedback #1171 - 04/07/2017

"I really like the Research Space on the Fourth Floor, but it is freezing cold to work in, there are people who sit in here with coats on. Is there any way that the temperature could be increased?..." [full details]

Last updated/responded: 11/07/2017

Feedback #1154 - 06/06/2017

"Thank you so much for finally fixing the heating problem in the postgraduate room on level 3! No more freezing! ..." [full details]

Last updated/responded: 08/06/2017

Feedback #1150 - 29/05/2017

"Dear Sir or Madam, I have already requested several times at the downstairs desk to better control the air conditioning in the postgraduate study room on level 3. Some days the room is so cold (even on hot days, but it happened also throughout winter), people are even keeping on their coats. ..." [full details]

Last updated/responded: 31/05/2017

Feedback #1128 - 19/05/2017

"Could you please turn the heating down..." [full details]

Last updated/responded: 19/05/2017

Feedback #1120 - 16/05/2017

"The library has been unbearably hot the last few days - one of the thermostats on level 3 read 25 degrees! I do not understand why the temperature of the library cannot be regulated more easily - I appreciate it is warmer outside but i do not understand why air conditioners can not be turned on or r..." [full details]

Last updated/responded: 18/05/2017

Feedback #1094 - 03/05/2017

"All through the coldest months of the year the second floor silent study area was freezing cold. I complained to staff about it several times (and I know other people did as well) but nothing seemed to improve. It's a great space to work but it makes it so difficult when you're shivering. There m..." [full details]

Last updated/responded: 09/05/2017

Feedback #1065 - 24/03/2017

"Recap does not work very well here- it constantly pauses.Have tried on the Panoplo app, Safari and google chrome as advised by IT support, but it is the same on all. This does not happen at home so it could possibly be an issue with the Library Wifi. Thank you. p.s 4th floor silent area is very..." [full details]

Last updated/responded: 29/03/2017

Feedback #1013 - 14/02/2017

"4th bloody cold, everyone wearing jackets. Library is not providing a comfortable working environment...." [full details]

Last updated/responded: 17/02/2017

Feedback #1012 - 13/02/2017

"It's really hot in the Marjory Robinson Level one! Too hot to work. ..." [full details]

Last updated/responded: 14/02/2017

Feedback #1009 - 08/02/2017

"Very cold on 2nd-floor non-computer area...." [full details]

Last updated/responded: 09/02/2017

Feedback #990 - 16/01/2017

"In line with the requests I've made the previous two years, I implore the staff of the great and illustrious Philip Robinson Library to enforce a standard temperature of 0.c. "There is no such thing as bad weather(or in this case, heating), only bad clothing"..." [full details]

Last updated/responded: 17/01/2017

Feedback #980 - 06/01/2017

"it's been freezing on both 3rd and 4th floor for last 2 days - please can the heating be turned up!!..." [full details]

Last updated/responded: 09/01/2017

Feedback #976 - 06/01/2017

"Too Cold!..." [full details]

Last updated/responded: 09/01/2017

Feedback #910 - 07/11/2016

"Hi there, I feel the service provided by the library is a very good one, but the building is uncomfortably cold. Over the past few weeks I have had to wear my coat whilst working at my desk (I am not the only one), and this is with multiple layers on underneath. I understand that it is a large bu..." [full details]

Last updated/responded: 22/11/2016

Feedback #920 - 11/11/2016

"The accessible study room is still really quite cold at times ... :-(..." [full details]

Last updated/responded: 11/11/2016

Feedback #919 - 10/11/2016

"It's way too cold on the fourth floor. Please turn the heating on. Thanks..." [full details]

Last updated/responded: 11/11/2016

Feedback #918 - 10/11/2016

"It's too cold on the 4th floor, please turn the heating on..." [full details]

Last updated/responded: 11/11/2016

Feedback #917 - 10/11/2016

"It's very cold in the study areas-very hard to concentrate! Please turn on the heating!..." [full details]

Last updated/responded: 11/11/2016

Feedback #907 - 05/11/2016

"This library is so cold. I know I'm not the only one as when I look around everyone is wearing coats! Please fix/put the heating on. It's such a nice area to work in otherwise...." [full details]

Last updated/responded: 07/11/2016

Feedback #899 - 28/10/2016

"WAY too hot on the 3rd floor, and has been all of this week...." [full details]

Last updated/responded: 02/11/2016

Feedback #882 - 17/10/2016

"Level 3 & 4 are a bit too cold in the morning, the afternoon are usually good.(especially Level 4, my friends are complaining as well...) Otherwise- I love Robinson Library as always!..." [full details]

Last updated/responded: 18/10/2016

Feedback #879 - 10/10/2016

"Having sat in the library for the past week, shivering, due to the 'uncontrollable' aircon temp I would like it if it was more comfortable temperature as we have had to leave early due to being too cold despite layers of clothing. ..." [full details]

Last updated/responded: 11/10/2016

Feedback #871 - 26/09/2016

"Too cold..." [full details]

Last updated/responded: 26/09/2016

Feedback #831 - 05/06/2016

"Hello, Could something be done about the very loud noise coming from the heating/cooling system on the third floor Research Space. Every morning from 7-9:30 and every evening at around 5 it comes on. Its so loud sometimes that everyone gets up and loves out into other areas. Thanks ..." [full details]

Last updated/responded: 22/08/2016

Feedback #769 - 07/05/2016

"It's far far too warm all the time. Can you not just lower the temperature slightly? Does ventilation or AC even exist? When was this building built? Can you build another library please with a 21st Century ventilation system, it appears to have been done in the marjorie, how difficult is it to repl..." [full details]

Last updated/responded: 22/08/2016

Feedback #717 - 09/03/2016

"The library is too cold, could the heating be turned up..." [full details]

Last updated/responded: 22/08/2016

Feedback #854 - 25/07/2016

"It is too cold!..." [full details]

Last updated/responded: 25/07/2016

Feedback #834 - 06/06/2016

"4th floor is too cold to revise (03/06/16)..." [full details]

Last updated/responded: 07/06/2016

Feedback #832 - 06/06/2016

" The number of computers are very low compare to the number of students. The internet speed is low in the library. The computer keyboards are very very very noisy. The library is cold and sometimes hot. Thank you for your time...." [full details]

Last updated/responded: 07/06/2016

Feedback #783 - 16/05/2016

"Nice Library, especially the living rooms! Improvement: -Extend cafe opening hours during exam period- need for coffee! - Turn down the air con- it's freezing!Is at least after 6pm..." [full details]

Last updated/responded: 26/05/2016

Feedback #798 - 25/05/2016

"The fourth floor has been absolutely freezing for the past couple of days. Can you turn the heating on when it's not that warm outside..." [full details]

Last updated/responded: 26/05/2016

Feedback #786 - 18/05/2016

"The water machine is currently dribbling water out at a glacial rate. The library is also rather warm placing a large demand on the aforementioned slow water services, compounding the problem. would it be possible to either upgrade on the current machine or to at least have more than one of th..." [full details]

Last updated/responded: 19/05/2016

Feedback #776 - 09/05/2016

"Hi there, Can I please suggest either lowering the central-heating (if it's turned on), or increasing the air conditioning in the Marjorie Rooms? Floor 2 (silent study) is sweltering hot, to the point that even wearing a t-shirt feels uncomfortable at times. By 5pm the entire level is filled w..." [full details]

Last updated/responded: 12/05/2016

Feedback #766 - 05/05/2016

"I am writing this note to express both my congratulations and concerns to the library staff. Firstly: the temperature! during this time of unexpected heat i am sat on the 3rd floor of the library in the corner. it is very hot! on hotter days please could you turn the air conditioning up?? I don't..." [full details]

Last updated/responded: 12/05/2016

Feedback #778 - 10/05/2016

"On the 5th May you responded to complaints of the library being too hot saying the heating would be turned down. The problem has got progressively worse since, the temperature is at an uncomfortable level...." [full details]

Last updated/responded: 10/05/2016

Feedback #764 - 05/05/2016

"IT'S TOO HOT. Please turn off the heater, Summer is coming!..." [full details]

Last updated/responded: 06/05/2016

Feedback #763 - 04/05/2016

"FAR to hot in this library!!!! Please turn the heating down / off. This heat does not create a productive working environment. Could also help to save money. Thanks ..." [full details]

Last updated/responded: 05/05/2016

Feedback #744 - 21/04/2016

"Love it in here but it seems that every night at about 6.30 the air con absolutely blasts!..." [full details]

Last updated/responded: 03/05/2016

Feedback #724 - 03/04/2016

"First floor feels very cold, can often feel a draft especially in collab study and single study...." [full details]

Last updated/responded: 05/04/2016

Feedback #719 - 11/03/2016

"The Marjorie Robinson Library Rooms are fantastic (including the very helpful and cheerful staff) except for three things: 1) the tea is awful, but I suppose that's because there are not enough people using the machine so the water gets stale 2) the accessible study room tends to get rather cold ..." [full details]

Last updated/responded: 14/03/2016

Feedback #711 - 06/03/2016

"Hi. I have been using this library since its opening date. But inside it is very cold, both on the ground and second floor (I do not use the first floor). Some sockets in study area do not work and do not even have a cable under tables to fix it. It seems like the university has forgotten that the n..." [full details]

Last updated/responded: 08/03/2016

Feedback #701 - 18/02/2016

"I'm very sorry to disturb you but I have a complaint (which I am also sorry about). The postgraduate study Room in Robinson library (Third floor) is really cold. It used to be nice and warm but now it feels like a cold drift coming from the central heating. Everyone here is wearing their coats and..." [full details]

Last updated/responded: 22/02/2016

Feedback #696 - 16/02/2016

"I'd hate to bring this up again but it is way too cold on level 4, I've already brought a blanket with me to keep my knees warm and kept my coat on all the time, but my hands are freezing despite all these. I would really appreciate it if the temperature could be at 20+ which I assume is a reasonabl..." [full details]

Last updated/responded: 17/02/2016

Feedback #687 - 29/01/2016

"All great but please turn on A/C....too warm in upper levels..." [full details]

Last updated/responded: 02/02/2016

Feedback #650 - 17/12/2015

"UNBEARABLY HOT.....IT'S ACTUALLY CRUEL!!!..." [full details]

Last updated/responded: 04/01/2016

Feedback #649 - 17/12/2015

"TURN DOWN HEATING..." [full details]

Last updated/responded: 04/01/2016

Feedback #648 - 17/12/2015

"TOO WARM..." [full details]

Last updated/responded: 04/01/2016

Feedback #647 - 17/12/2015

"I'M MELTING..." [full details]

Last updated/responded: 04/01/2016

Feedback #651 - 17/12/2015

"TOO HOT!!!! Feels like I am suffocating. Can't concentrate...." [full details]

Last updated/responded: 23/12/2015

Feedback #583 - 06/10/2015

"To whom it may concern, The library is so hot, especially in 3rd and 4th floor, which makes me more sleepy and distract from reading and studying. Can I recommend to adjust the heating in a moderate temperature around 18-20degrees. Thank you very much, because it is not so cold outside as the wi..." [full details]

Last updated/responded: 08/10/2015

Feedback #468 - 26/04/2015

"Please work out how to adjust the temperature daily if not every other day. Today it is freezing and my friend is having to work in her ski jacket! The cafe is doing very well though as most people i know are buying hot drinks! The sun is out so we have not all got our warmest clothes with us ..." [full details]

Last updated/responded: 05/08/2015

Feedback #362 - 26/11/2014

"The postgraduate study room in the 3rd floor becomes colder in the evening. Could you please adjust the heater or air conditioner? ..." [full details]

Last updated/responded: 29/07/2015

Feedback #375 - 09/12/2014

"The Barn computer cluster is too hot to work in. Air conditioning needs to be provided to enable a more comfortable working environment. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #427 - 04/03/2015

"I love the library but at the moment it is far too hot; I have to wear shorts when studying in the absence of facilities to take a cold shower!! If there is any chance that more windows could be opened/air conditioning turned down that would be great! The biggest problem is on the Research Spa..." [full details]

Last updated/responded: 23/07/2015

Feedback #428 - 05/03/2015

"Turn down heater level in level 4. Had to leave library before I drowned in my own sweat. ..." [full details]

Last updated/responded: 23/07/2015

Feedback #434 - 09/03/2015

"The Ground Floor computer cluster is consistently hot and stuffy, to the point where it is difficult to work there. This is a problem due to the lack of other computer areas in the library. Adding seven or eight fans around the cluster to circulate and refresh the air around the cluster would be a..." [full details]

Last updated/responded: 23/07/2015

Feedback #445 - 19/03/2015

"The library is like a sauna. Please turn down the heating. If I wanted to go to the Costa del Sol I would go there, so please don't try to replicate conditions here! ..." [full details]

Last updated/responded: 23/07/2015

Feedback #492 - 13/05/2015

"It's far too hot in the library. It's a building packed full of students, most with computers. There is no need for any heating and the building actually badly needs air-conditioning. It's tough to work without constant drinks breaks in this heat...." [full details]

Last updated/responded: 22/07/2015

Feedback #510 - 21/05/2015

"Hello It is too hot on Level 3. Thank you ..." [full details]

Last updated/responded: 22/07/2015

Feedback #511 - 21/05/2015

"It is so hot. Please. Stale air. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #338 - 30/10/2014

"Library fees should be abolished, like Sheffield Uni have just introduced. Instead of fees we should be allowed to have books that are not recalled automatically renewed and when a recalled book is due back it should have to be returned before access to the library is granted again. So you can't u..." [full details]

Last updated/responded: 21/07/2015

Feedback #322 - 07/10/2014

"The Library is always so cold..." [full details]

Last updated/responded: 21/07/2015

Feedback #311 - 23/09/2014

"It is cold in the Library (cold outside only a genius like me would understand this!). Staff was unhelpful said 2 days to respond from Estates! but it is cold now! "Nothing can be done now. It takes 24 hours to heat up". They did not tell me what the temperature was now!. can you display..." [full details]

Last updated/responded: 21/07/2015

Feedback #244 - 28/05/2014

"I've been using the study Group Room 332 for several days, and this room is colder than other places at the library. W'eve made several complaints in order to heat that room up but no one has done anything about it. Please, can someone at the least close the air inlet at this room? It's really ..." [full details]

Last updated/responded: 16/06/2014

Feedback #215 - 17/05/2014

"I want to notice that it is very hot in the library, and there is not a lot of fresh air. This decreases my ability to concentrate. Is there a possibility to open some windows or something?..." [full details]

Last updated/responded: 19/05/2014

Feedback #176 - 25/04/2014

"My problem is about Old Library. When I want to use that library, the computer and reading area in the first floor is incredibly hot and inappropriate for studying. I don't know the reason exactly, probably air conditioner system does not work well, therefore to take a breath in that area is sometim..." [full details]

Last updated/responded: 01/05/2014

Feedback #135 - 20/03/2014

"The air and heat in the library is very poor. The heat is too much. The air is stale and heavy. Clearly the air circulation system needs greatly improving. I am a professor and use libraries in many other institutions in this country and abroad. Newcastle University Library has the worst air ..." [full details]

Last updated/responded: 02/04/2014

Feedback #99 - 03/03/2014

"Please turn up the heating we are always freezing our tits off. Thanks. ..." [full details]

Last updated/responded: 03/03/2014

Feedback #90 - 21/02/2014

"I, and some of my fellow students are finding the Library very cold and it is severely affecting our ability to study..." [full details]

Last updated/responded: 27/02/2014

Feedback #93 - 24/02/2014

"Dear Sir/Madam First I should thank you to change the opening hours of the library to 24 hours. But the library is so cold after 11pm. There are some fans in the library and the cold air is coming from them after 11pm. Another thing is some people eat in the library and the noise and smell of ..." [full details]

Last updated/responded: 25/02/2014

Feedback #32 - 24/01/2014

"I request on behalf of the student community that the heating in the Robinson Library be turned down, especially in the stairwell it is far too hot and it has been scientifically proven that the optimum temperature for work is slightly colder. ..." [full details]

Last updated/responded: 24/01/2014

Feedback #26 - 22/01/2014

"I use the library almost daily - sometimes in the silent study areas and other times in the computer area of Level 2. I am sending this form as the difference in temperature between the areas is huge! I regularly find myself sitting with my scarf and even sometimes my coat on to work at the computer..." [full details]

Last updated/responded: 22/01/2014