Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Printing [remove filter]

Feedback #1528 - 25/06/2018

"The Print Service feels somewhat overpriced when compared with other more competative and reasonably priced services available in the centre of town. I find it hard to believe the University is operating this service in such a way as to provide it for the convenience of the students.At £5.50 for a ..." [full details]

Last updated/responded: 19/07/2018

Feedback #1482 - 17/05/2018

"PRINT SERVICES What a brilliant,helpful, efficient service! Everyone I spoke to was extremely pleasant and couldn't do enough to help. Excellent service. Thank you!..." [full details]

Last updated/responded: 17/05/2018

Feedback #1376 - 09/04/2018

"The quality and speed of service from Print Services is fab! However, the cost is extortionate. I have now spent £31 to submit my thesis in soft covers and it will cost me £56 next month to give the library a hardbound copy as regulations require. For 4th year or self funded PHD students this ..." [full details]

Last updated/responded: 11/04/2018

Feedback #1356 - 15/03/2018

"The cafe in the Marjorie Robinson library is not open at lunchtimes on the weekend and is not open long enough during the week. Should be open 9-5 Mon-Fri and 11-2 Sat-Sun. Staplers not working/no staples by printers. Not printers on every floor. Should be able to return books and pay overdue char..." [full details]

Last updated/responded: 16/03/2018

Feedback #1348 - 27/02/2018

"Just wanted to let you all know you have done a great job. All very helpful. Thanks...." [full details]

Last updated/responded: 27/02/2018

Feedback #1343 - 21/02/2018

"With regard to the accessible study room, this is a great facility, thank you. There are, however, a few issues: 1) the printer has been playing up - it prints fine the first time but, if you want to print anything further, you have to switch it off and on again at the wall (otherwise it says it's..." [full details]

Last updated/responded: 23/02/2018

Feedback #1326 - 31/01/2018

"Absolutely thrilled with the quality of the job and how quickly it got done. Very friendly and helpful staff too, they really calmed me down. Thank you!..." [full details]

Last updated/responded: 31/01/2018

Feedback #1280 - 29/11/2017

"V professional and friendly -nice to encounter some decent staff at NU...." [full details]

Last updated/responded: 29/11/2017

Feedback #1279 - 29/11/2017

"Print Services. Great Service. Loved it!..." [full details]

Last updated/responded: 29/11/2017

Feedback #1264 - 20/11/2017

"The printing services staff are very patient, helpful and lovely people. They accept all kind of mistakes change, without any hesitation or being bothered or accept any extra charges. Many thanks to all of them...." [full details]

Last updated/responded: 20/11/2017

Feedback #1211 - 06/10/2017

"Came into Print Services today as I needed a document soft binding. The staff were very attentive and the work was done promptly. Thank you...." [full details]

Last updated/responded: 06/10/2017

Feedback #1205 - 30/09/2017

"I had arranged for Print Services to bind and print my dissertation for collection on a Saturday from library reception. When I arrived it was not bound or ready for collection. even after contacting Print Services via email and phone to confirm this was not ready. I have flown to Newcastle for th..." [full details]

Last updated/responded: 03/10/2017

Feedback #1145 - 25/05/2017

"We've come to use the print services today from Northumbria Uni and we couldn't have had a better experience. Final year of Architecture has left us feeling stressed (and a bit tearful!) and we've been so looked after and they have done everything they possibly can to print and bind exactly what we ..." [full details]

Last updated/responded: 25/05/2017

Feedback #1146 - 25/05/2017

"Amazing Service! Don't realise how much easier you have made 'deadline season' for us with your professional service and smiles! i will be recommending this printing service to everyone...." [full details]

Last updated/responded: 25/05/2017

Feedback #1144 - 25/05/2017

"Amazing services and staff..." [full details]

Last updated/responded: 25/05/2017

Feedback #1105 - 10/05/2017

"Great Service, Lovely lovely staff..." [full details]

Last updated/responded: 10/05/2017

Feedback #1097 - 06/05/2017

"I needed two posters printed a certain size, the document I had could not be scaled up to the size I needed, I was informed of this by staff at the printing service, but even though I requested advice on what to do so it could be printed the size I need, it was not forthcoming. It took me ages to f..." [full details]

Last updated/responded: 09/05/2017

Feedback #1095 - 04/05/2017

"This great service really made an im-print on me!..." [full details]

Last updated/responded: 04/05/2017

Feedback #916 - 10/11/2016

"1. May the Walton library have headphones to borrow like the Marjory Robinson does? 2.Can the printing system please be improved? At present I feel like there is a lot of wastage as work is lost/forgotten about and not picked up. At Northumbria you used to tap your smart card on the printer for t..." [full details]

Last updated/responded: 24/11/2016

Feedback #903 - 31/10/2016

"Could there be staplers by the printers? This would really save time! Otherwise Library is great...." [full details]

Last updated/responded: 02/11/2016

Feedback #865 - 06/09/2016

"I'm a post grad student with Winchester Uni - living in Tyneside. I needed a reliable service to bind my MA dissertation. From Initial phone call to final delivery of my bound thesis - staff were brilliant, service + quality excellent + all delivered to schedule. Thank you!..." [full details]

Last updated/responded: 08/09/2016

Feedback #836 - 06/06/2016

"Marj is in need of a scanner/printer..." [full details]

Last updated/responded: 14/06/2016

Feedback #840 - 13/06/2016

"When selecting 'Print DOUBLE SIDED, ',I do not expect to stand there while the printer spits out 400 SINGLE SIDED sheets. I trust I don't need to elaborate further...." [full details]

Last updated/responded: 13/06/2016

Feedback #731 - 11/04/2016

"The printing and binding staff were fantastic in helping me in my moment of need. They were kind and very welcoming and I couldn't thank them enough for helping me out...." [full details]

Last updated/responded: 15/04/2016

Feedback #679 - 21/01/2016

"excellent Helpful Staff and a superb service, tremendous value for the price. I cannot praise the staff enough, just brilliant...." [full details]

Last updated/responded: 21/01/2016

Feedback #652 - 17/12/2015

"As a former Newcastle student I wish to fully condone and whole-heartedly recommend the Print Services section of the Robinson Library. As a customer, both as a student and externally, I have received exceptional service on multiple occasions and have received products of an excellent standard. ..." [full details]

Last updated/responded: 18/12/2015

Feedback #643 - 14/12/2015

"Absolutely sterling service. Tremendously helpful, even though I had made a huge mistake. Cannot be more grateful!..." [full details]

Last updated/responded: 14/12/2015

Feedback #628 - 24/11/2015

"The current printing system is highly impractical. Although it is useful that the computer indicates which printer your work is at, unless you are very speedy it will disappear, sandwiched between enormous articles and essays. It's very difficult to find a single sheet job in amongst and very frustr..." [full details]

Last updated/responded: 02/12/2015

Feedback #598 - 26/10/2015

"Extremely helpful and efficient. Wayne helped us print out some programmes for a charity event when all other sources were rather unhelpful. The prints are fantastic quality as well. Reception staff also really helpful and friendly...." [full details]

Last updated/responded: 28/10/2015

Feedback #574 - 18/09/2015

"Excellent customer service, reception & print room...." [full details]

Last updated/responded: 18/09/2015

Feedback #566 - 06/08/2015

"An excellent service and very pleasant staff. Thank you very much! ..." [full details]

Last updated/responded: 06/08/2015

Feedback #320 - 06/10/2014

"Excellent service. This job was given at short notice and was very important for presentation of a science project at Bristol University. Thank you. ..." [full details]

Last updated/responded: 03/08/2015

Feedback #360 - 24/11/2014

"Thanks for the great service, even though I came on very short notice! ..." [full details]

Last updated/responded: 29/07/2015

Feedback #474 - 26/04/2015

"I'm unsure as to the reason why the printers have been moved from the computer clusters, but I am finding it very frustrating having to walk to the front of the library every time I print something off. This slows down how much work I am doing. It is also distracting for other students in the clus..." [full details]

Last updated/responded: 29/07/2015

Feedback #383 - 15/12/2014

"Excellent fast, efficient service for a student outside of Newcastle University. Very pleasant staff too! Thanks ..." [full details]

Last updated/responded: 27/07/2015

Feedback #415 - 19/02/2015

"Although the printing is delivered on time, or sometimes even sooner, which is excellent, it is always delivered to the wrong location. I send separate emails, one for delivery to the INTO building, another to NUBS. The NUBS delivery always comes to the INTO building, meaning I have to carry it, o..." [full details]

Last updated/responded: 27/07/2015

Feedback #331 - 24/10/2014

"I've had my thesis bound and a leaflet printed for my sister's funeral. all the staff at Print Services have been so friendly and helpful - especially Carmel Terri & Keith A BIG THANK YOU!! Thesis looked lovely - & leaflets..." [full details]

Last updated/responded: 21/07/2015

Feedback #321 - 06/10/2014

"Service is always excellent. Staff are friendly and helpful. Print quality is always high. I have no complaints, only praise! ..." [full details]

Last updated/responded: 21/07/2015

Feedback #294 - 05/06/2014

"Had an A0 poster made, it looked great and quick turnaround. Staff were also really accommodating - I forgot to pick it up but was able to arrange pickup from main library counter. My poster went on to win a prize, so thank you!!..." [full details]

Last updated/responded: 09/06/2014

Feedback #293 - 05/06/2014

"Helpful organised..." [full details]

Last updated/responded: 09/06/2014

Feedback #129 - 17/03/2014

"i think our print system should be updated, more technologised, because all the printer are work together, when several student print documents at same time, it difficult to find the personal work, may be have a individual print is better,which means every printer match a machine which use username..." [full details]

Last updated/responded: 19/03/2014