Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Loan System [remove filter]

Feedback #1111 - 14/05/2017

"I would suggest that this new 12+ hours locker loan is unworkable. Five times today I've been to ask - with none being available each time. The same happened yesterday, and the day before that. Additionally, desk staff have informed me that I am not the only one. It seems this new 12 hours loan o..." [full details]

Last updated/responded: 17/05/2017

Feedback #943 - 29/11/2016

"Sorry...Excuse me...why I cannot renew my book----Macroeconomics by Blanchard Olivierï¼ź..." [full details]

Last updated/responded: 30/11/2016

Feedback #737 - 15/04/2016

"Hi, I just have some general feedback regarding courtesy letters. I think that a reminder email should be sent out at least a week in advance for long term loans as previously I have missed these emails due to being away for the weekend etc and ended up with fines that could have easily been avoi..." [full details]

Last updated/responded: 22/08/2016

Feedback #758 - 03/05/2016

"Hi! I think it will be much better if the locked loan is long term. Thank you!..." [full details]

Last updated/responded: 04/05/2016

Feedback #592 - 19/10/2015

"I just wanted to say that I'm very pleased with the new loan system for staff. The automatic renewals are very helpful, especially as I do a lot of travelling to conferences etc, and it was previously so frustrating when due dates coincided with my travel. Using 4 week periods are really good as it ..." [full details]

Last updated/responded: 28/10/2015

Feedback #584 - 12/10/2015

"The new system of loans of exactly 4 weeks makes it much harder to keep track of borrowed books and avoid any going overdrawn. Previously, I could note a general due date in my diary and renew all my books at the same time. This new system is inconvenient and time-consuming for staff who are suppose..." [full details]

Last updated/responded: 14/10/2015

Feedback #567 - 14/08/2015

"I have just received a first overdue notice for (many) books I have on loan. (I do appreciate they shouldn't have been overdue in the first place!). However by the time I received the notice they were already 3 days overdue, tripling my fine. Is it normal for the overdue notices to be this late, ..." [full details]

Last updated/responded: 19/08/2015

Feedback #399 - 24/01/2015

"In the original library system when you viewed books on loan it indicated how many renewals were remaining before having to bring books into the counter. This was removed from the current system ( you have to click on every item to go into a sub page ). Could we have this reinstated on the "books on..." [full details]

Last updated/responded: 27/07/2015

Feedback #443 - 16/03/2015

"I am very annoyed as I checked out a book, which was requested back within 2 days. This is ridiculous! Students should be allowed to keep the book for at least a week, instead of handing it over to people who were too lazy to come and get it earlier!!!..." [full details]

Last updated/responded: 23/07/2015

Feedback #334 - 27/10/2014

"Whilst the library (and staff) as a whole are great, I'm having a slight issue with this 4-hour book loan business. Okay, so I went to seek out my favourite book (a play called The Pillowman), and found that I was only allowed it for four hours, which isn't nearly enough time to wallow and despair i..." [full details]

Last updated/responded: 21/07/2015

Feedback #332 - 24/10/2014

"The skulls are so useful , but the 24th loan feels a bit short. Could it be extended a bit?..." [full details]

Last updated/responded: 21/07/2015

Feedback #301 - 05/08/2014

"In the Borrow section, there are basic mistakes in the use of "loan" (as a verb); for example, "Loan your own books". What does this mean? Apart from the misuse of "loan", the word choice is confusing, and must be especially so for non-native users of English...." [full details]

Last updated/responded: 21/07/2015

Feedback #145 - 31/03/2014

"Can you provide mouse along with laptop loan service? Cheers...." [full details]

Last updated/responded: 31/03/2014

Feedback #125 - 13/03/2014

"It would be nice if the laptop loan can be extended on Saturdays and Sundays..." [full details]

Last updated/responded: 21/03/2014