Browse feedback and responses

Philip Robinson | Walton
Marjorie Robinson | Law

We receive feedback both on printed forms within the Library as well as online. This section indicates the feedback we've formally received together with our responses.

We publish comments, feedback and compliments where authorised to do so. You can browse through recent submissions or use the options to filter by type.

Only showing feedback for: Cafe [remove filter]

Feedback #1527 - 25/06/2018

"I am appalled at how little there is on campus during the summer for postgraduates/Phd students. One of the things however which makes it bearable is knowing I don't have to get food in town with the cafe upstairs (opening times are questionable?/unknown). But WHY?! close it early?! We all still..." [full details]

Last updated/responded: 25/06/2018

Feedback #1526 - 25/06/2018

"I find it absolutely appalling and unacceptable that there is little/nothing on campus for postgraduates/Phd students. Why is there no food of any suitable nutritional value available? Why is the Cafe suddenly closed so we can no longer have access to any food whatsoever that is of any use? We ha..." [full details]

Last updated/responded: 25/06/2018

Feedback #1452 - 09/05/2018

"Where is the hot water tap situated in the library? I tried looking for it in the cafe this morning but it was too busy to be able to see which machines were for hot water and which were for purchased coffees, and there was a large queue for one of the machines (which I presumed was for the coffee m..." [full details]

Last updated/responded: 04/06/2018

Feedback #1507 - 31/05/2018

"Please start selling Coke Zero. Preferably cans...." [full details]

Last updated/responded: 31/05/2018

Feedback #1502 - 23/05/2018

"I often spend all day at the library and almost everyday the cafe has ran out of vegetarian sandwich options well before any other meat/fish option. Please could there be more stock of veggie options as I often forget to bring my own food and also would like to make use of the 50% off deal to compe..." [full details]

Last updated/responded: 25/05/2018

Feedback #1501 - 24/05/2018

"The snacks in the vending machine on the bottom floor are all very unhealthy, as in just crisps and chocolate bars. Can we get some healthier snacks, such as cereal bars/nuts/etc?..." [full details]

Last updated/responded: 25/05/2018

Feedback #1458 - 11/05/2018

"The cafe staff are so lovely and cheerful they fully brighten up my day of revision! Also seem to work hard to make the queues go down faster and are polite even when some students are rude or complaining..." [full details]

Last updated/responded: 14/05/2018

Feedback #1390 - 16/04/2018

"Taking into account that the food of the cafe is not the healthiest available option, I think students and teachers who wish to bring their own food would benefit from a microwave which they can use to warm up their food. Many thanks! ps, Moreover, the cafe closes in the evening. For students w..." [full details]

Last updated/responded: 16/04/2018

Feedback #1356 - 15/03/2018

"The cafe in the Marjorie Robinson library is not open at lunchtimes on the weekend and is not open long enough during the week. Should be open 9-5 Mon-Fri and 11-2 Sat-Sun. Staplers not working/no staples by printers. Not printers on every floor. Should be able to return books and pay overdue char..." [full details]

Last updated/responded: 16/03/2018

Feedback #1350 - 26/02/2018

"Just wanted to say library provides a very positive and enriching working environment. working at library seems much more effective for me than working at home. I also really appreciate the presence of cafe, allowing us to eat food in most spaces as well as clusters/snug area. Thank you, keep it up!..." [full details]

Last updated/responded: 05/03/2018

Feedback #1331 - 01/02/2018

" I am really impressed by the difference just a year has made to the library.The installation of an actual cafe has made such a big difference and the study spaces look cleaner/better kept. my one complaint however, is the temperature. The library has been very cold over exam time which doesn't aid ..." [full details]

Last updated/responded: 06/02/2018

Feedback #1322 - 29/01/2018

"Just wanted to give a shout out to the FABULOUS ladies who work in the cafe! They always make my day, with huge smiles, and excellent cheese toasties. Thank you ladies!..." [full details]

Last updated/responded: 31/01/2018

Feedback #1308 - 12/01/2018

"Dear library, Hello! Thank you for reading my letter. I like studying in the library very much. I spent much time doing my assignments these days. But how to eat hot food has become a problem for me every day. I am from Asia.Th weather is cold here and I get used to having hot food. I was w..." [full details]

Last updated/responded: 15/01/2018

Feedback #1282 - 30/11/2017

"Please fix cold water taps/filters in canteen area (beside vending machines)..." [full details]

Last updated/responded: 06/12/2017

Feedback #1274 - 21/11/2017

"with all the extra students we are constantly having nowhere to sit and end up having to have lunch on the floor. Why can there not be more tables or at least more seats around the table so we are able to eat our lunch in the cafe. Furthermore, there are people working at the tables at the cafe..." [full details]

Last updated/responded: 24/11/2017

Feedback #1273 - 21/11/2017

"There is not enough room in the cafe. we always sit on the floor and then get in the way. More chairs needed...." [full details]

Last updated/responded: 24/11/2017

Feedback #1272 - 21/11/2017

"We always have to eat our lunch on the floor, never any tables or chairs. Get more chairs? Some people sat at table and are working not even eating...." [full details]

Last updated/responded: 24/11/2017

Feedback #1271 - 21/11/2017

"There is no room to have lunch in the library cafe area.There are constantly groups of people sat on the floor, blocking library services in the med school.Especially because there are so many more pharmacy students and med students fromDurham. People are also sat at eating areas doing work, when th..." [full details]

Last updated/responded: 24/11/2017

Feedback #1269 - 21/11/2017

"We always have to sit on the floor every lunch time because there is definitely not enough seats...." [full details]

Last updated/responded: 24/11/2017

Feedback #1268 - 21/11/2017

"The eating area is far too small-everyday we sit on the floor-are asked to move but there is no other option for us to sit. The cafe downstairs does not allow us to eat our own food and we are also not allowed to eat in 'The Snug'. It is also very frustrating that people sit and do work in the cafe..." [full details]

Last updated/responded: 24/11/2017

Feedback #1258 - 16/11/2017

"It would be incredibly convenient and a real help to students if you had microwaves available for use. It's already a feature of the architecture building on campus and many other universities. Without any I have to walk 20 mins home and back to cook if I need to be economical and food sold here is..." [full details]

Last updated/responded: 21/11/2017

Feedback #1254 - 10/11/2017

"Hi, I am a 2nd year student and I love the library,I spend most of my time here and I usually take my packed lunch with me. I know that this has been asked several times, but it would make our lives much better if we (students) could have some microwaves to heat our lunch/dinner. I personally hav..." [full details]

Last updated/responded: 20/11/2017

Feedback #1245 - 06/11/2017


Last updated/responded: 07/11/2017

Feedback #1218 - 10/10/2017

"Quite frustrating when people working on cafe tables at lunchtime when work desks available, meaning no where to eat...." [full details]

Last updated/responded: 11/10/2017

Feedback #1167 - 21/06/2017

"Hi The filtered water supply still isn't working and I know I could drink tap water but it doesn't taste as nice as your amazing filtered water. The filtered water really does lighten my day an I'd love to see the Zipp water filters make a return to the Robbo...." [full details]

Last updated/responded: 21/06/2017

Feedback #1164 - 13/06/2017

"Staff in Marjorie Cafe are brilliant, they have motivated me, kept my spirits up and helped me through this last term, my class mates all agree with me. Just been in to say goodbye to them, and hope to see them again in September, Thank you 2nd "MaMa's"..." [full details]

Last updated/responded: 14/06/2017

Feedback #1163 - 13/06/2017

"Wow! Just love M.R.L.R. It is fab! Cafe staff are a credit to your library. Always happy, helpful and full of joy. Well Done...." [full details]

Last updated/responded: 14/06/2017

Feedback #1160 - 12/06/2017

"Please fix the filtered water problem in the cafe area (replace the filter cartridges)..." [full details]

Last updated/responded: 13/06/2017

Feedback #1152 - 05/06/2017

"i love the cafe staff, they are so welcoming and friendly. They make a day at the library that bit more bearable. Thank you!..." [full details]

Last updated/responded: 08/06/2017

Feedback #1139 - 23/05/2017

"Thanks for providing healthy food in the cafe. However, it will really be a brilliant idea if the vending machines also provide healthy food...." [full details]

Last updated/responded: 25/05/2017

Feedback #1140 - 23/05/2017

"More vegan food in cafe...." [full details]

Last updated/responded: 25/05/2017

Feedback #1125 - 18/05/2017

"Was trying to find a book and a really helpful member of staff called Hannah(I think she was short and blonde) came to my rescue. I'd just like to say thank you. p.s more vegan options in the cafe...." [full details]

Last updated/responded: 22/05/2017

Feedback #1136 - 19/05/2017

"Would it be possible to make the coffee machine in the cafe area vend just hot water, so we could use our own tea/coffee and thermal mugs? Not all of us can afford to constantly buy coffee. Also, could the water dispenser be fixed, it is a real struggle to get it to work. Ta!..." [full details]

Last updated/responded: 22/05/2017

Feedback #1102 - 09/05/2017

"The milk is terrible. I miss the old milk. Please bring it back or find a better brand. #Meeeelk!..." [full details]

Last updated/responded: 11/05/2017

Feedback #1101 - 09/05/2017

"New milk bad.Old milk good...." [full details]

Last updated/responded: 11/05/2017

Feedback #1104 - 08/05/2017

"The water dispenser in the cafe is quite faulty-the button does not seem to be working properly and it is very hard to actually get any water out. Can I request it gets fixed/replaced soon? Also, is there any chance of re-enabling the hot water option on the hot drinks machine so I can bring my ..." [full details]

Last updated/responded: 09/05/2017

Feedback #1071 - 31/03/2017

"The card machine attached to one of the cafeteria vending machines no longer seems to work, or does so only occasionally..." [full details]

Last updated/responded: 04/04/2017

Feedback #1035 - 06/03/2017

"Please can the member of staff in the cafe with the long beard please wear a beard net when serving. Its incredibly unhygienic and very off putting. All the female staff tie their hair up, so I don't see why he is excused...." [full details]

Last updated/responded: 16/03/2017

Feedback #1045 - 13/03/2017

"Considering fees are £9000, I really don't think we should pay 5p for plastic cutlery. Come on! and £1.40 for Fanta!!! Ps, a microwave pls..." [full details]

Last updated/responded: 13/03/2017

Feedback #1028 - 03/03/2017

"The price of hot water is 25p, as well as 25p for a paper cup. I think that 25p is quite expensive for boiled water. I was wondering what the cost per unit of a cup of boiled water costs. what would persuade the cafe to reduce their hot water prices? Many thanks...." [full details]

Last updated/responded: 09/03/2017

Feedback #1022 - 27/02/2017

"Is there anywhere on campus where we can get free hot water? The Robinson library was charging 50p to use the hot water machine which seems a bit excessive when cold water is free...." [full details]

Last updated/responded: 03/03/2017

Feedback #991 - 16/01/2017

"What an absolute joke that I should be charged at the cafe for a disposable paper cup to put tap water in! Presumably in order that i instead buy an overpriced drink from your fridges or vending machine. Deliberately taking advantage and profitering.-Disgusting!..." [full details]

Last updated/responded: 17/01/2017

Feedback #971 - 03/01/2017

"The catering facilities are beyond a joke at the moment. Virtually every vending machine is constantly 'out of order' and now you cant even get hot water because its... 'out of order'. what the hell is going on. p.s even the lifts 'out of order'..." [full details]

Last updated/responded: 04/01/2017

Feedback #969 - 03/01/2017

"Not trying to be picky, but I'm not impressed with no alternative facilities provided for faulty/unfixed hot water machine. I cannot be expected to work for hours and have no means to make myself refreshments - in an office environment this is against the law. I understand that café staff are..." [full details]

Last updated/responded: 04/01/2017

Feedback #959 - 13/12/2016

"Please can you put a microwave in the cafe, I am spending lots of money in the cafe on food and I think everyone could benefit from a microwave that is free to use so we can have hot food we can bring from home. The prices of food in the cafe is exploitation. Also please can you provide plastic cup..." [full details]

Last updated/responded: 13/12/2016

Feedback #949 - 02/12/2016

"I don't understand why the prices in the coffee machine are different in the Robinson and Marjorie Libraries. They give a good service but I don't think it's good that there is a difference in price...." [full details]

Last updated/responded: 02/12/2016

Feedback #925 - 13/11/2016

"Please could you look into keeping the Marj café open for longer hours. Or have something similar to the SU where there's a subway/somewhere to get food in the vicinity till later. ..." [full details]

Last updated/responded: 14/11/2016

Feedback #908 - 07/11/2016

"Was refused a warm panini at 5.20pm as apparently the cafe shuts at 6 so all the machines go off at 5. If the cafe is open until 6, hot food should be available until then. If the only things I can buy after 5 o'clock are cold sandwiches and drinks, then this should be made clear in the opening hour..." [full details]

Last updated/responded: 07/11/2016

Feedback #901 - 29/10/2016

"The big modern looking coffee machine has been totally out of order in the library café/canteen for weeks and the other one seems to be constantly out of coffee! Can someone fix it or both of them? Machine tea is disgusting! ..." [full details]

Last updated/responded: 31/10/2016

Feedback #890 - 23/10/2016

"I probably spend most of my studying here and at least 4 times a week I prepare myself for a few hours of studying; bringing lunch/dinner with me. It would be really great if there was a microwave to heat up my food. Sometimes have to rely on instant noodles/pasta in a cup because we only have acces..." [full details]

Last updated/responded: 25/10/2016

Feedback #861 - 15/08/2016

"It is extremely unfair that since undergraduate students have left that facilities have dramatically reduced for postgraduate students. I don't think a 24 hr library is needed generally (10 pm is ok) but to reduce this to 5 pm on Fri, Sat and Sunday is not ok as some students commute a long way (my..." [full details]

Last updated/responded: 24/08/2016

Feedback #855 - 28/07/2016

"Having arrived at the library after work at 1715, I found the café closed - forgetting that it closes at the same time as the service desk. No problem - I went around the corner to use the coffee machine, only to find there was not a single cup in dispensers (about 30 minutes after the café had cl..." [full details]

Last updated/responded: 03/08/2016

Feedback #823 - 28/05/2016

"How often do spare cups for hot drinks come in? I'm aware that many students use them and there have been none in recent days. Will there be more soon? Coffee is king! Much Love..." [full details]

Last updated/responded: 02/06/2016

Feedback #783 - 16/05/2016

"Nice Library, especially the living rooms! Improvement: -Extend cafe opening hours during exam period- need for coffee! - Turn down the air con- it's freezing!Is at least after 6pm..." [full details]

Last updated/responded: 26/05/2016

Feedback #782 - 15/05/2016

"Hi I love your library for the most part. I've made it my home for the last few weeks. But TWICE in the last week I've been robbed by the vending machine. On both occasions I've bought a Twix and the machine has not given change from £1 with the display helpfully saying "exact change only" AF..." [full details]

Last updated/responded: 26/05/2016

Feedback #792 - 20/05/2016

"Can we have a contactless card reader for the vending machines in the cafe please? I rarely have the right sort of change and it was really beneficial when I was in the Marjorie Robinson...." [full details]

Last updated/responded: 26/05/2016

Feedback #766 - 05/05/2016

"I am writing this note to express both my congratulations and concerns to the library staff. Firstly: the temperature! during this time of unexpected heat i am sat on the 3rd floor of the library in the corner. it is very hot! on hotter days please could you turn the air conditioning up?? I don't..." [full details]

Last updated/responded: 12/05/2016

Feedback #748 - 25/04/2016

"1. The general resources in the library are excellent. 2. The staff are friendly, particular praise goes to the cafe staff who are super kind and make my day! Thanks to all who work in the library! 1. The general appearance of the library could be updated- in particular the weird 'artwork' on the ..." [full details]

Last updated/responded: 04/05/2016

Feedback #746 - 23/04/2016

"If the café could stay open later it would be great!!..." [full details]

Last updated/responded: 26/04/2016

Feedback #733 - 13/04/2016

"Hi there! I am very pleased with the new library! One thing I have noticed since day 1 is that all of the staff at the reception, the café, and around the building are so friendly. :) Thank you! It would be really great if we could have more vegan food options at the café in the libraries. Ther..." [full details]

Last updated/responded: 15/04/2016

Feedback #732 - 13/04/2016

"Please give us a microwave..." [full details]

Last updated/responded: 13/04/2016

Feedback #730 - 11/04/2016

"Love the new Library, but it would be amazing if the cafe was open during the day, or even if there were some paper cups available to get a drink !..." [full details]

Last updated/responded: 13/04/2016

Feedback #703 - 24/02/2016

"I love the new library rooms, usually always a seat or 2 without spending ages walking around looking for one! Two downsides - it is only open til midnight. - the café should be open later than 3.30, or at least provide a vending machine for snacks and hot and cold drinks...." [full details]

Last updated/responded: 25/02/2016

Feedback #702 - 22/02/2016

"Great! good during busy exam time. BUT the café should definitely be open later, its because of this reason I really go ..." [full details]

Last updated/responded: 24/02/2016

Feedback #656 - 03/01/2016

"A microwave of two would be so helpful..." [full details]

Last updated/responded: 13/01/2016

Feedback #639 - 07/12/2015

"I was just wondering why there is now a charge of 20p for a cup in the Library, when most people are paying £9000 a year to be at this University? Even the staff are deeming this as 'ridiculous' I really don't think this is fair and I think, along with everyone else, that this should be rethough..." [full details]

Last updated/responded: 08/12/2015

Feedback #361 - 25/11/2014

"The water filters in the café has been blinking for over a month now, needs to be changed and monitored regularly..." [full details]

Last updated/responded: 05/08/2015

Feedback #552 - 27/07/2015

"Rhona and Coffee Shop team are lovely - really brighten my day and customer service is 5*****! Makes taking a break a pleasure. ..." [full details]

Last updated/responded: 30/07/2015

Feedback #518 - 20/05/2015

"I think that there should be healthy snacks in the library vending machines, as to promote healthy living and lifestyle, healthy alternatives should be provided. Thank you. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #517 - 20/05/2015

"Healthy snacks in Café. ..." [full details]

Last updated/responded: 29/07/2015

Feedback #420 - 26/02/2015

"Dear Robinson Library It's good thing you have many vending machine, but it such a waste that it does not accept notes. Nonetheless it does not accept card as well like Northumbria University vending machine. Their vending machines are better and updated. They accept card. Hope you take this ..." [full details]

Last updated/responded: 27/07/2015

Feedback #496 - 13/05/2015

"MICROWAVE..." [full details]

Last updated/responded: 22/07/2015

Feedback #503 - 18/05/2015

"If the library could supply those canned tea/coffee beverages in the vending machines, it'll stop me having to travel back and for the to the top floor of the Student Union at 3am in the morning. Me, myself and I would be very grateful! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #505 - 20/05/2015

"To all library and catering staff at Robinson Library. You are all doing a great job. It is much appreciated. Keep going, you're nearly there. Best wishes. ..." [full details]

Last updated/responded: 22/07/2015

Feedback #508 - 21/05/2015

"Wanted to leave a not to thank Rhona Anderson (and whoever employed her)! She has been an exceedingly cheerie and polite presence in the canteen throughout this horrible period. It makes a huge difference and it can't be easy with mopey students around. Give her a raise! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #509 - 21/05/2015

"Just wanted to leave a note to say thank you to Rhona Anderson who works in the café, for always being so lovely and friendly - it can't be easy when surrounded by stressed out students all day and it really makes a big difference to have such a friendly approach to help when you're in the depths o..." [full details]

Last updated/responded: 22/07/2015

Feedback #532 - 15/06/2015

"The teabags served in the café are not very good quality. The ones served in Campus Coffee are the same price and much nicer. Could the library start using the same teabags as Campus Coffee please? Thank you! ..." [full details]

Last updated/responded: 22/07/2015

Feedback #327 - 20/10/2014

"The library is nearly perfect except for the fact that there is no healthy food provided in the after hours/anytime. It would be best if there could be vending machines with fresh salads, fruits, vegetables and yoghurt (in airtight jars). Or also filling the existing vending machines with food f..." [full details]

Last updated/responded: 21/07/2015

Feedback #315 - 26/09/2014

"Please return the big rectangular tables to the library café, the new small round ones, aren't big enough to eat and socialise with...." [full details]

Last updated/responded: 21/07/2015

Feedback #314 - 26/09/2014

"The old tables in the Walton Café (rectangular) are much better suited for use than the current new small round tables. Eating off them/putting things on them is not ideal as they are so small. the older tables seem much better suited. Thanks in advance...." [full details]

Last updated/responded: 21/07/2015

Feedback #310 - 19/09/2014

"I was using the boiling water machine today, and I think that small cartons/sachets of milk would be useful for those wanting to make themselves a cup of tea...." [full details]

Last updated/responded: 21/07/2015

Feedback #297 - 16/06/2014

"To the Robinson Library Cafe I would just like to say that this is my last year here at uni, and has been my most enjoyable year. I have spent most of my time in the Robinson cafe and I can truly say that this last 2 years have seen the best staff and facilities and choice of food since the re..." [full details]

Last updated/responded: 16/06/2014

Feedback #246 - 28/05/2014

"DO NOT JUST PASS ON TO MICHELE MILLIGAN! I think the milk requests should be responded to and considered properly! The reply given to all previous comments is not sufficient and we therefore do not appreciate the reasons stated for not giving us milk. In this case EAT NEWCASTLE should be subsid..." [full details]

Last updated/responded: 28/05/2014

Feedback #207 - 12/05/2014

"Honestly, I am very, very dissapointed in the PRICE of the library facilites, especially due to the fact that we are STUDENTS who pay £9000 a year, and you can't even spare us a few bottles of milk for a lousy cup of tea! Considering the ridiculous price of very standard tasting food, surely there..." [full details]

Last updated/responded: 19/05/2014

Feedback #203 - 12/05/2014

"I don't think it's fair people are paying £9000 a year for sub-standard tuition and you're making us pay for shitey milk. Calcium is essential. I totally agree - new comment...." [full details]

Last updated/responded: 19/05/2014

Feedback #128 - 17/03/2014

"1) There should be a microwave in the eating area. 2) Library should provide a service which return and send books from the library to the studying building (there might be a specific time so that students can wait to get or give their books)...." [full details]

Last updated/responded: 26/03/2014

Feedback #116 - 10/03/2014

"I would greatly appreciate a microwave in the cafe (or a few seeing as I think they would be very popular). It would mean I would be able to bring my dinner (evening meal), reheat it in the microwave, eat it here then carry on working. I find if I go home, I don't tend to come back so I try not t..." [full details]

Last updated/responded: 10/03/2014

Feedback #82 - 17/02/2014

"Microwaves would be highly appreciated by students with low income...." [full details]

Last updated/responded: 17/02/2014

Feedback #52 - 29/01/2014

"The gents toilets in the Robinson Library are disgusting. 3 are not working on level 4 and a bucket is being used to catch effluence. 2 are not working on level 3. The whole place is dirty plus The hot tap in the cafe still isn't working...." [full details]

Last updated/responded: 29/01/2014

Feedback #36 - 24/01/2014

"Hi I'd like to know whether you could offer a microwave in the cafe on 2nd floor. If students bring food to library, then we can heat the food in the microwave..." [full details]

Last updated/responded: 24/01/2014

Feedback #22 - 22/01/2014

"Whoever had the idea to sell bacon sandwiches is a complete genious and should be celebrated!!..." [full details]

Last updated/responded: 22/01/2014