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National Student Survey: NSS

National Student Survey: NSS

For students on courses leading to undergraduate credits or qualifications.

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About the NSS

The NSS, run by Ipsos MORI, gathers students’ opinions on the quality of their courses. It includes all full-time and part-time UK, EU, and international undergraduate (UG) students in their final year of study. The NSS excludes incoming and exchange students.

Guidance for staff who are promoting the survey can be found in the resrouces section below. Please be reminded that there are strict guidelines around the sharing of response rates and these must be adhered to when promoting the survey.

NSS fieldwork usually runs from early February to the end of April.
NSS results are available on the Planning Office website.

What does it ask about?

The survey has 27 core questions, relating to the following aspects of the student learning experience:

  • Teaching on my Course
  • Learning Opportunities
  • Assessment and Feedback
  • Academic Support
  • Organisation and Management
  • Learning Resources
  • Learning Community
  • Student Voice
  • Students' Union
  • Careers
  • Course Delivery
  • Welfare Resources and Facilities
  • Intellectual Motivation
  • Employability and Skills
  • Overall Satisfaction

You are also given the opportunity to give positive and/or negative comments on your student learning experience as a whole.

Who is eligible to take part?

Eligible students include all those on courses leading to undergraduate credits or qualifications (such as Bachelor’s Degrees, Foundation Degrees and Higher Education Diplomas) in their expected final year of study. The survey also includes students who have withdrawn from study during their final year as their feedback is equally valuable; students repeating their penultimate year in 2020 will be surveyed unless they have been specifically submitted for removal; students who have changed their course arrangements, but were originally expected to graduate in 2020, will only be eligible this year and not when they eventually reach their final year. Students who are surveyed in 2020 will not be surveyed again in 2021.

How do I take part?

The survey was open from Monday 10th February to Monday 30th April in 2020. If you are eligible to take part in the survey you will receive an email from Ipsos MORI with a link to complete it. You can complete the survey online or on your smartphone. You can also go to and log in there to take part.

What happens to my responses?

Your opinion counts! The NSS responses help us find areas where the student learning experience could be improved. Your School should work closely with student representatives on the Board of Studies and Student-Staff Committee to develop an action plan in response to NSS results.

Why should I take part?

As well as the importance of providing feedback, taking part in the NSS is an opportunity to win a prize! This year, we are offering two incentives. There will be a charity donation per completed survey, with donations equally distributed across People's Kitchen, Student Minds amd WWF (charities selected by NUSU in consultation with the University). We will also be running a prize draw, with every eligible student who enters the prize draw before the closing date able to win one of 50 shopping vouchers.