National Student Survey (NSS)

Guidance for staff who are promoting the survey can be found at the bottom of this page.
Please be reminded that there are strict guidelines around the sharing of response rates and these must be adhered to when promoting the survey. You can find more information about this here.

National Student Survey

What does it ask about?

The survey has 27 core questions, relating to the following aspects of the student learning experience:

  • Teaching on my Course
  • Learning Opportunities
  • Assessment and Feedback
  • Academic Support
  • Organisation and Management
  • Learning Resources
  • Learning Community
  • Student Voice
  • Students' Union
  • Careers
  • Course Delivery
  • Welfare Resources and Facilities
  • Intellectual Motivation
  • Employability and Skills
  • Overall Satisfaction

You are also given the opportunity to give positive and/or negative comments on your student learning experience as a whole.

Who is eligible to take part?

Eligible students include all those on courses leading to undergraduate credits or qualifications (such as Bachelor’s Degrees, Foundation Degrees and Higher Education Diplomas) in their expected final year of study. The survey also includes students who have withdrawn from study during their final year as their feedback is equally valuable; students repeating their penultimate year in 2019 will be surveyed unless they have been specifically submitted for removal; students who have changed their course arrangements, but were originally expected to graduate in 2019, will only be eligible this year and not when they eventually reach their final year. Students who are surveyed in 2019 will not be surveyed again in 2020.

How do I take part?

The survey will be open from Monday 4th February to Monday 30th April in 2019. If you are eligible to take part in the survey you will receive an email from Ipsos MORI with a link to complete it. You can complete the survey online or on your smartphone. You can also go to and log in there to take part.

What happens to my responses?

Your opinion counts! The NSS responses help us find areas where the student learning experience could be improved. Your School should work closely with student representatives on the Board of Studies and Student-Staff Committee to develop an action plan in response to NSS results. The You Said, We Did microsite highlights what students have said in the past and what the University has done about it.

Why should I take part?

As well as the importance of providing feedback, taking part in the NSS is an opportunity to win a prize! 50 students who take part in the survey will be chosen at random to win one of 50 Love2Shop vouchers. These will be available in the following amounts: 5 x £100, 5 x £50, 40 x £25.

Resources for Staff

NSS 2019 Staff briefing

NSS 2019 Advice for staff

NSS 2019 Good Practice Guide

NSS 2019 Presentation

NSS 2019 Memos to students and reps

NSS 2019 Guidance for sharing response rates

NSS 2019 Logo

NSS 2019 A4 poster

NSS 2019 A3 poster

Prize draw terms and conditions