Support for Schools

Boosting National Student Survey Reponses Rates

Looking for tips on boosting the response rates of the NSS survey? Below you will find a few ideas on how to achieve a higher response rate…

Some ideas on what you could do…

Actively encourage completion using a mobile device. Wireless access is being continuously improved across campus (as a result of student feedback) which should make this really easy! When using a smartphone students just need to follow the link in their email which will automatically take them to the mobile version of the NSS Survey.

Arrange dedicated information sessions or set aside a brief amount of time at the start or end of timetabled sessions for students to complete surveys on their own devices.

Task student ambassadors or stage reps with encouraging their cohort to take part in surveys by posting on School/Programme social media. Encouraging discussion amongst student cohorts may lead to positive suggestions for improvement.

Communication is key…

Try to ensure examples of improvements made both in house and across the wider University in response to survey results are communicated widely. The You Said, We Did webpage highlights recent University wide actions. It might also be a good idea to highlight separately what has been achieved at local level.

Schools must provide all students with consolidated feedback on key actions taken in response to student feedback at the start of each semester. For guidance on what should be included and how the feedback should be provided, see this document.

Don't forget taking part in the NSS is an opportunity for students to compete with other Schools. Subject areas with the highest response rates at the end of the survey period will win a cash prize to spend however the students wish - maybe to throw a party, take a trip, or buy something that the student body needs.

For more ideas on what you can do to boost response rates, take a look at our recent blog post.

Response Rates

A student intern employed by LTDS produced a useful analysis of influences on and opportunities to boost response rates that was considered by Student Experience Sub-Committee in May 2016.

For more information see the full report or this summary of key findings.