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NHS Business Services Authority

NHS Business Services Authority

How data creates savings opportunities for the NHS

The challenge

The NHS Business Authority is a Special Health Authority. It's an arm's length body of the Department of Health and Social Care (DHSC).

They provide a range of critical health services to:

  • patients
  • the public
  • NHS organisations
  • NHS employees

They have large volumes of NHS data that they wanted to derive value from. This included:

  • primary care prescriptions
  • NHS Pensions
  • job applications
  • European Health Insurance cards
  • Help with Health Costs applications
The Catalyst

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They worked with NICD on two business problems with primary care prescriptions data.

One project aimed to assess whether a particular policy was achieving intended outcomes. The other project built a model to report on variation in behaviour across a range of metrics.

NICD taught NHSBSA staff a range of approaches. These included collaborative coding and discussion, challenge and demonstration.


The NHS Business Services Authority learned:

  • new programming skills
  • analytical approaches
  • when and how to use those approaches
  • how to interpret the results 

They anticipate that the projects with NICD will lead to improved ways of working, behaviour change and savings for the NHS