ARC7068 : Service Delivery and Practice Management

Semester 1 Credit Value: 30
ECTS Credits: 15.0


•To increase students’ knowledge and understanding of the practice of architecture with respect to the delivery of services to clients and other stakeholders, and the management of an architectural practice
•To develop a greater understanding of professionalism, and the roles and relationships of architects to their clients, to other professionals in the construction industry and to society as a whole
•To develop the professional skills and competencies necessary to undertake all the duties and obligations of an architect

Outline Of Syllabus

This module covers section PC1 (Professionalism), section PC2 (Clients, users and delivery of services) and Section PC4 (Practice and management) of the RIBA/ARB (Royal Institute of British Architects/Architects Registration Board) syllabus

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Guided Independent StudyAssessment preparation and completion1100:00100:00N/A
Placement/Study AbroadEmployer-based learning182:0082:00N/A
Scheduled Learning And Teaching ActivitiesLecture52:0010:00N/A
Scheduled Learning And Teaching ActivitiesSmall group teaching24:008:00Seminars
Guided Independent StudyReflective learning activity1100:00100:00N/A
Teaching Rationale And Relationship

Scheduled learning activities will be organized as block teaching over a number of days at Newcastle University.
The lectures are provided to introduce and update students about the concepts and issues covered in the syllabus. The small group teaching activities (in the form of seminars and student presentations) are designed to assist students to contextualize their learning in simulated real-life scenarios. The scheduled teaching and guided independent study activities will allow students to frame and reflect on their workplace learning in line with the learning outcomes for the module.

Assessment Methods

The format of resits will be determined by the Board of Examiners

Other Assessment
Description Semester When Set Percentage Comment
Essay1A301000-word submission on a topic related to the learning outcomes of the module
Report1A703000-word report as a response to a practice-based scenario that is linked to the learning outcomes
Assessment Rationale And Relationship

The 1000-word submission will allow students to carry out research on a topic that is within and/or outside their direct firsthand experience. It is designed to assess the breadth of their knowledge of the professional practice criteria covered in this module, and their writing skills. It will also serve as preparation for more substantive writing in this, and other modules of the course. This essay will be marked ‘internally’ by the module leader and/or module lecturer.

The 3000-word report will be prepared in response to a scenario that reflects the realities of architectural practice. The scenario will be set (and the reports assessed) by professional examiners and will be issued to students at least four weeks before submission. It will require students to respond to the range of issues as would be experienced in the delivery of services to clients and in the management of architectural firms. This will therefore be a good opportunity to test students’ understanding, knowledge and ability to apply theoretical knowledge to the practice of architecture, as well as assess their communication, business and critical thinking skills. THIS COMPONENT OF THE MODULE HAS TO BE PASSED TO PASS THE WHOLE MODULE.

Reading Lists