NBS8229 : Quality Management, Tools and Techniques

Semester 2 Credit Value: 20
ECTS Credits: 10.0


To provide a comprehensive understanding of the role and function of quality strategies and application of continuous improvement methodologies and statistical techniques in organisations.

This module is designed to develop an understanding of the issues in quality strategies, process improvement and applied statistics within organisations both within the manufacturing and service sectors.
The module introduces and demonstrates a series of management, improvement and statistical methods that are used to choose and implement an appropriate continuous improvement strategy, improve processes effectively and quantify benefits.

Outline Of Syllabus

1)       Quality Strategies (TQM, Six Sigma, Lean), Establishing Continuous Improvement Strategies, Implementing a CI Strategy
2)       Managing and Improving Performance, Improvement Priorities (inc. COPQ), Techniques for Process Improvement
3)       Project Scoping and Problem Definition
4)       Failure Prevention and Detection, Failure Modes and Effects Analysis (FMEA)
5)       Modelling Systems and Product Reliability
6)       Performance Measures
7)       Measuring Process Performance and Capability
8)       Measurement Systems Analysis Techniques
9)       Analysing Processes through Statistical Techniques
10)       Process Improvement Tools and Techniques inc. Design of Experiments
11)       Managing Improvement
12)       Process Sustainability Tools and Techniques inc. Statistical Process Control
13)       Managing Sustainability
14)       Evaluation and Benefit Realisation
15)       Quality assurance and quality standards.

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Scheduled Learning And Teaching ActivitiesLecture111:0011:00N/A
Guided Independent StudyAssessment preparation and completion164:0064:00N/A
Scheduled Learning And Teaching ActivitiesLecture112:0022:00N/A
Guided Independent StudyDirected research and reading150:0050:00N/A
Scheduled Learning And Teaching ActivitiesWorkshops13:003:00N/A
Guided Independent StudyIndependent study150:0050:00N/A
Teaching Rationale And Relationship

The lectures will provide a theoretical framework for this module. These sessions will use practical exercises and workshops to emphasise the application of the strategies and techniques discussed.

Assessment Methods

The format of resits will be determined by the Board of Examiners

Other Assessment
Description Semester When Set Percentage Comment
Portfolio2M1003 parts: A) short questions (10%) B) computer assessment (70%) C) 1000 word critique of published paper (20%). Please see rationale
Formative Assessments
Description Semester When Set Comment
Computer assessment2MA number of computer exercises to assessment the students' progression.
Assessment Rationale And Relationship

The coursework will assess whether the students have understood and can apply the techniques to practical situations

The coursework will consist of one project with three sections as detailed below. Students will be awarded one overall mark for the project based on the sections and weightings below:-

Section A (10%) – short questions related to the key points for each topic (approximately 500 words)
Section B (70%) – longer questions requiring software to complete and each student would be given a different dataset
Section C (20%) – critique of a published paper (of the student’s choice) that features the tools & techniques being utilised within Quality Management (maximum 1000 words)

Formative feedback
Ongoing throughout module: assessment of student progression during lecture / seminar sessions where students are supported through a number of exercises using various software packages. Interventions occur to support students so that equal progression occurs across the group. Learning checks as summative assessment are linked to suitable progression of each student in addressing set tasks. Post teaching communications occur through the Blackboard site.

Reading Lists