A: All new students with a September start will need to arrive and register by the first day of term and attend the induction events during welcome week.  

A: For courses which have an earlier start date (e.g. PGCE, Accelerated Medicine), students can complete their registration online via the Student Self Service Portal (S3P) before the start of your course. You school will then be in contact with you to advise how to receive your University smartcard.

A: Once you accept your unconditional offer to study at Newcastle, we'll email registration instructions to you. This is sent to new postgraduate students from 31st August onwards and to new undergraduates from 19th August onwards to the personal email address included in your application. If you have accepted your unconditional offer but do not receive your e-mail before your course starts then please contact us at student-registration@ncl.ac.uk.

 

A: Please see our Start Your Registration page for instructions on how to begin registering for your course.

A: Yes- please visit the Student Services Helpdesk, Level 2, King’s Gate Building when you arrive and we will be able to help you. If you have any difficulties with the online registration process before you arrive please e-mail student-registration@ncl.ac.uk.

A: If you are approaching your start date for your postgraduate course and you haven't received any e-mails regarding your offer or the registration process then please contact Postgraduate Admissions via the applicant portal as soon as possible so that they can check the status of your application.

A: Postgraduate taught and postgraduate research students will receive their confirmation of place before their registration e-mail. Registration details for postgraduates who have September start dates are sent at the end of August, so if you receive your confirmation of place earlier in the year then don't worry if you don't receive your registration e-mail straight away. If you find that your e-mail still hasn't arrived when by the end of September then please contact us at student-registration@ncl.ac.uk so that we can check your record.

For postgraduate taught and postgraduate research students who receive their confirmation of place after registration has opened for all students at the beginning of September, they will receive their registration e-mail within the next 24-48 hours. If your e-mail doesn't arrive within this time then please contact us at student-registration@ncl.ac.uk.

A: We ask that students who have recently completed a course with the university and have received their confirmation of place wait for their new registration e-mail for their new course before logging into S3P to register for it. This is important as the student record and S3P account needs to be fully updated with the new course and finance details, and we know that this has completed when the registration e-mail is sent out. 

A: If the username and password details for your university e-mail account don't allow you to log in to retrieve your S3P registration e-mail then please contact the IT Service Desk as soon as possible so they can check them for you. The e-mail account login details are also your campus login details so it is important that they are fixed quickly if there is an issue with them.

A: Check that the correct details have been entered into the log in screen of S3P; the password for the university e-mail account is different to the S3P account even though the username is the same for both (please see the step-by-step guide for more information about the online registration process). If the password from the S3P e-mail doesn't allow you to log in then you can reset the password using the link on the log in page. An e-mail with a new S3P password will then be generated and sent to your University e-mail account (this can take up to fifteen minutes during busy periods). This should allow you to log in to complete your registration, but if it doesn't then please contact the IT Service Desk so that they can have a look at this for you.

A: If there is a Visa Hold on your account please contact us for further information by e-mailing compliance@ncl.ac.uk.

A: Students who are blocked for registration because of a finance hold will need to make a fee payment or provide a letter from your funding organisation to Tuition Fees to get the hold removed. More information can be found on the following pages:

• How to pay your tuition fees 
• What evidence you must supply if you are a sponsored student 
• What to do if your scholarship or payment is missing from your S3P balance 

A: Please see the Receiving Your Smartcard page for more information on how to receive your University Smartcard. 

A: No, please download the University app and upload your own photo, this will then be used on your University smartcard. For further information please see Receiving Your Smartcard.

A: Please see the Student Loans Guidance page for more information on your student loan payment.

A: Our Welcome and Induction page is updated to show induction information for the different schools within the University, however some schools prefer to send induction information directly to students via post in welcome packs or via e-mail. If you aren't able to access any induction information by the first day of your induction week then please contact your school directly.

A: Yes, even If there has been a delay in receiving your registration e-mail but you have accepted your offer you can still take part in induction activities. Please ensure you complete your online registration via the Student Self Service Portal (S3P) as soon as possible. If you have any difficulties with the online registration process please e-mail student-registration@ncl.ac.uk.

A: You can access your personal timetable from 5^th October onwards, 24 hours after completing your registration as all core compulsory modules are booked automatically. You may be required to complete registration for optional modules open to you during University induction week before your personal timetable is complete; these extra modules can be viewed on your timetable the day after they are booked. You can subscribe to your personal timetable on a range of calendaring apps for Android, Windows and iOS.  

For further information on using your timetable, please see the guide on the Student Timetables website. For information and queries regarding your modules it is recommended to speak to your school directly.