Pre-Arrival

Student Complaints and Resolutions

Student Complaints and Resolutions

Making a Complaint

The University has a Student Complaint and Resolution Procedure [PDF: 240 KB] to provide a clear route to try to resolve complaints, about the service it provides, quickly and effectively (Quick guide to the Process [PDF: 433 KB]).

You are asked to raise your initial complaint directly with the school/service/area concerned, under Level 1 of the Procedure.  This is the informal level and seeks to provide you with an early resolution to your complaint.

If you are unhappy with the outcome of your Level 1 complaint or you feel you are unable to raise the issue locally, then you can proceed to Level 2 by submitting a Complaints Form together with any supporting evidence, to casework@ncl.ac.uk.

Finally, if you remain unhappy with the Level 2 outcome you are able to request that the decision is reviewed under Level 3 of the Procedure by submitting your request to the Academic Registrar.