School of Arts and Cultures

Staff Profiles

Dr Rachel Gordon

Research Associate


Dr Rachel Gordon is Research Associate at Newcastle University. Her experience includes ethnographic and ethnomethodological studies of technology use and practice in workplace settings. This has included detailed observations of operators in a number of control rooms, from motorway traffic management to emergency services. She is interested in people’s everyday problem solving and decision making through technology and how disruptive events of all kinds are responded to and managed. Current research focuses on digital access to credit and use of digital devices in the high-cost short-term credit market and how this is changing consumers' borrowing practices.