Student Welcome

Support & Guidance

Support and Guidance

We're here to guide you every step of the way.

A student speaks with a Student Services advisor in King's Gate.

Support for students with disabilities or additional requirements

If you need help with the registration process, please contact us before registration.

Telephone Disability Support on 0191 208 3333, or visit us in person at the Student Services Helpdesk in King's Gate.

For extra help when you arrive, email the Registration Helpdesk or telephone Student Progress on 0191 208 3423.

Student Services

Many of our Student Services can be found in King’s Gate, a dedicated Student Services hub in the heart of campus. Our Student Engagement Team on Level 2 (opposite the Students’ Union building) will be able to answer your questions directly or signpost you to specialist colleagues. Some examples of the services you can access include:

  • Appointments with specialist teams (pre-booked, drop in and on line)
  • Student registration
  • Issuing smartcards
  • Advice on self-service portal and document production

Further information can be found on the Student Services webpage or, if you wish to explore other services offered by the University, please visit our When you Arrive webpage.