Support to Study Procedure



This policy is intended to apply in rare cases where conduct creates serious concerns about the student’s welfare such that normal adjustments are not sufficient.  Many students encounter difficulties and other procedures such as the Personal Extenuating Circumstances (PEC) Procedure should normally be considered before invoking the Support to Study procedure.


Concerns about a student’s fitness to study may present in a number of different ways.  The following are some of the more common indicators that may warrant concern but this is not an exhaustive list:

  • Rapid deterioration in academic performance
  • Poor attendance
  • Change in mood
  • Poor personal hygiene
  • Social withdrawal
  • Emotional distress
  • The sudden on-set of a physical difficulty or mental health problem
  • Signs of self harming
  • Drug or alcohol problems
  • Change in behaviour
  • Police report to the University
  • Problems in accommodation
  • An unusually high number of Personal Extenuating Circumstance (PEC) applications
  • A pattern of behaviour or communications which appear irrational or extremely inconsistent
  • A pattern of unreasonable demands, which appear irrational, inappropriate or inconsistent
  • Failure to submit work or to comply with other requirements of the programme of study.


In the first instance, concerns about a student’s conduct should normally be addressed to the student’s personal tutor or supervisor.  If there is good reason why the tutor / supervisor should not be contacted about concerns, if there has been a breakdown in the relationship for instance, the Head of the Academic Unit should nominate an alternative member of staff to act as the tutor / supervisor for the purposes of this procedure. 


Impartial advice on the Support to Study procedure may be sought from Student Progress Service (casework@ncl.ac.uk) in the first instance.  Assistance for students who are the subject of the procedure may be sought from the Student Advice Centre (Union Society) or from a Personal Tutor.