Who are the Visa Team?

King's Gate Building

The Visa Support Team is a dedicated student visa support team based on level 2, King’s Gate at Newcastle University. The Visa Advisers are Tracey Aston, Hena Mookerji, Kay Broadhurst, Sarah Aittis and Daniel McMahon.

The team offers the following services to registered and prospective Newcastle University students from Monday to Friday (excluding bank holidays and University closure days):


  • Visa advice virtual drop-in

           To request a an appointment for virtual drop-in, please contact us at

           Please include your name, student number and details of your query in the


           Appointments normally run on Monday and Thursday afternoons.   

You can also e-mail us with your student visa enquiry or via the webform

We will answer your query as soon as we can, but please allow at least 48 hours for a response, especially during September and October.

Please see the Statement of Service for details of the remit of our services.

Coronavirus (COVID-19) information

Home Office advice

We have received many questions from international students about the situation with regard to visas. We know this is of real concern to students. We want to reassure Tier 4 students that the University's move to remote teaching and alternative assessment will not impact upon visas for this academic year. Where students continue to engage with our virtual provision, their Tier 4 visas will not be affected.

Home Office (UKVI) Guidance (22 May 2020)

In response to the current Coronavirus pandemic, UK Visas and Immigration (UKVI) yesterday released new guidance on alternative arrangements for those who require immigration permission to remain in the UK.

The guidance, which you should read in full, is available at:

The key points are:

1. Visas expiring between 24th January and 31 July 2020

If your visa expires between these dates and you cannot leave the UK because of travel restrictions or self-isolation related to COVID-19, your visa will be extended to 31 July 2020.

Please note that you must request an extension by updating your records with the Coronavirus Immigration Team (CIT) using their online form.

UKVI will let you know when your request is received, and when your visa has been extended.

If you have previously had your visa extended to the 31 May 2020, your visa will be extended automatically to the 31 July 2020. You do not need to complete the online form.

If you are still a registered student at Newcastle University, please let us know that your visa has been extended by sending your confirmation to

2. Switching immigration categories in the UK

Under normal circumstances, you would need to return to your home country to switch between some immigration categories (for example, from Short Term Study or Visitor Visa to Tier 4).

UKVI recognise that this may not currently be possible. You can now make an application for a 'long term' visa in the UK, providing that you have made that application on or before 31st July 2020.  You must still meet the requirements of the visa you are applying for. Fees will still be applicable.

If you would like advice on how to make a Tier 4 application in the UK, please contact:

3. Applying for a visa outside of the UK

Many Visa Application Centres (VACs) remain closed.

If you have an appointment with a VAC, you will be contacted to advise you that the appointment will not take place. 

You can keep up-to-date with all University COVID-19 communications.

If you have any enquiries relating to your specific circumstances you should contact the Visa Support Teams in the first instance. If we are unable to assist, you will be required to contact the Coronavirus Immigration Team for assistance.

Home Office (UKVI) Guidance (27 February 2020)

The Home Office has published guidance for Chinese nationals whose UK immigration permission is affected by the coronavirus.

The guidance sets out the following provisions for Chinese nationals in the UK, whose visas expire before the end of March 2020:

  • if you have been compliant with the conditions of your visa, you will have your leave automatically extended until 31st March 2020. This applies to Chinese nationals who have a visa expiry date between 24th January 2020 and 30th March 2020
  • you do not need to do anything to get this extension; it will automatically be added to UK Visa and Immigration’s systems
  • you will not receive a new biometric residence permit card
  • if you have already applied to extend your visa, you don’t need to do anything
  • if you intend to extend your UK visa before 31st March 2020, you should continue to do so
  • if you require documentary evidence of your visa extension under the above provisions, you should contact the coronavirus immigration helpline on 0800 678 1767 (Monday to Friday, 00.90 to 17.00) or at

OISC (Office of Immigration Service Commissioners)
The Visa Advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For further information about the OISC, please see the Office of Immigration Service Commissioners.

Data Protection
Please note that a record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please visit our Data Protection website. In line with our obligations to the Home Office as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Team for further details.

In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.

In the event of a complaint about the service you have received, please refer initially to our Student Complaints Procedure. If you wish to complain about any immigration advice which you consider to be poor or incorrect, you may contact the OISC.