Who are the Visa Team?

King's Gate Building

The Visa Support Team is a dedicated student visa support team based on level 2, King’s Gate at Newcastle University. The Visa Advisers are Tracey Aston, Hena Mookerji, Kay Broadhurst, Sarah Aittis and Daniel McMahon.

The team offers the following services to registered and prospective Newcastle University students from Monday to Friday (excluding bank holidays and University closure days):


  • Visa advice appointment

           To request a visa advice appointment please contact us at

           Please include your name, student number and details of your query in the


           Appointments normally run on Monday and Thursday afternoons and Tuesday and Friday mornings.   

  • Visa drop-in for students studying at INTO Newcastle (INTO drop in dates will be announced in Summer)

           Thursday 12-2pm, Learning Zone, INTO Building

You can also e-mail us with your student visa enquiry or via the webform

We will answer your query as soon as we can, but please allow at least 48 hours for a response, especially during September and October.

Please see the Statement of Service for details of the remit of our services.

OISC (Office of Immigration Service Commissioners)
The Visa Advisers at Newcastle University are authorised to provide immigration advice and services as regulated by the Office of Immigration Service Commissioners (OISC). The OISC sets the standards to which services and advice must comply. For further information about the OISC, please see the Office of Immigration Service Commissioners.

Data Protection
Please note that a record of advice given will be noted and recorded electronically on a confidential system. All data is stored in accordance with Newcastle University’s Data Protection policy. For further details, please visit our Data Protection website. In line with our obligations to the Home Office as a Tier 4 licensed sponsor, however, we may be required to share information on specific cases. Please ask the Visa Team for further details.

In the event of an institutional audit by the OISC, your record may be viewed strictly for audit purposes only. Please let your adviser know if you do not wish to have your record used for this purpose.

In the event of a complaint about the service you have received, please refer initially to our Student Complaints Procedure. If you wish to complain about any immigration advice which you consider to be poor or incorrect, you may contact the OISC.