Working with Students in Distress

In your professional role within the University it is likely that, at some time, you'll be faced with a student who is distressed or vulnerable. On most occasions, although the situation may be very distressing for the student at the time, it will not be an urgent matter. Please refer to our Responding to Distressed Student's Guide for further information.

If a student needs support but there is no immediate risk or concern, signpost to our online information and resources.

Concerned about a Student

See our Concerned about a Newcastle University student? page for advice on how to respond to a student who may be distressed or vulnerable.

If you have a concern that a student’s mental health or emotional difficulties are having a serious negative impact on their wellbeing, encourage them to contact the Student Wellbeing Service to request an assessment appointment.

If you're a member of Newcastle University staff and you have a high concern about the mental health of a student, and feel they're unlikely to engage with the Student Wellbeing Service themselves, you can contact a member of the team for advice on + 44 (0) 191 208 3333.

If a student is expressing thoughts of suicide, self-harm or risk-taking behaviour, and you have a high concern for their safety, advise them to contact their GP and arrange an appointment immediately.

In an Emergency

The Student Wellbeing Service is not an emergency service. 

If you think a student may be at immediate risk of harming themselves or someone else (ie threatening to take their own life or the life of another person), contact the emergency services immediately, either directly on 999 or through University Security on their emergency number + 44 (0) 191 208 6666.

See our emergency and out of hours page and flowchart for more information.