Information for Staff

About Us

The Student Health and Wellbeing Service provides information, advice and guidance on a wide range of student support issues, helping students to maximise their potential whilst at university. See the Student Health and Wellbeing Service brochure (PDF:1,462KB).

The Student Health and Wellbeing Service is located in King’s Gate on level 2. The Helpdesk is managed by the Interaction Team and is open 09.00 – 17.00 on weekdays (except on Wednesdays when it opens at 10.00).

In an Emergency

The Student Health and Wellbeing Service is not an emergency service. 

If you think a student may be at immediate risk of harming themselves or someone else (ie threatening to take their own life or the life of another person), contact the emergency services immediately, either directly on 999 or through University Security on their emergency number + 44 (0) 191 208 6666.

See our emergency and out of hours contacts page and flow chart for more information.

Concerned about a Student

See our guide for responding to distressed students and see our page Concerned about a Newcastle University student? for information and advice on how to respond to a student who may be distressed or vulnerable.

If a student is expressing thoughts of suicide, self-harm or risk-taking behaviour, and you have a high concern for their safety, advise them to contact their GP and arrange an appointment immediately.

If a student appears to have more complex on-going needs, you have a serious concern about their wellbeing and you feel they’re unlikely to engage with the Student Wellbeing Service themselves, you can contact a member of the team for advice by telephoning +44 (0) 191 208 3333 or completing an online enquiry form.

Student Consent

  • If you have a student's consent you can discuss them with us by name.
  • If you do not have their consent you can talk to us without naming them, telling us some detail of the situation and your concerns.
  • You can talk to us about a named person without their consent if you are concerned that they are going to harm themselves or others.

If a Student Discloses a Disability, Specific Learning Difficulty, long-term Medical or Mental Health Condition

Not all students feel confident about disclosing their disability and so may not have shared this information on their UCAS/application form. Some will only do so when they feel confident that the university will understand and support their needs or when they have established a good relationship with a particular member of staff. For some students their disability may be newly acquired or identified while for others, they may not have been aware that their medical condition, e.g epilepsy, diabetes, depression counts as a disability. As students and applicants are not obliged to disclose their disability, it is important to foster an environment and culture which encourages disclosure.

If a student tells a member of staff – and only that one member of staff – about their disability the University may still be “deemed to know” and be expected to make any necessary “reasonable adjustments”. It is therefore vital that staff follow the guidance below if a student discloses a disability.

How can I encourage students to disclose?

In almost all cases, it is in a student’s best interest to disclose his/her disability so that they receive the support they need.
You can encourage students to disclose a disability by:
• Creating appropriate opportunities for disclosure e.g. at induction, at a tutorial or prior to placement;
• Making students aware of the support available, for example, by displaying information about the Student Health and Wellbeing Service;
• Including information about the Student Health and Wellbeing Service in your course handbook;
• Creating an open and welcoming atmosphere;
• Explaining the benefits of disclosure; i.e that doing so will ensure that appropriate support can be in place.

What should I do if a student discloses a disability, Specific Learning Difficulty, health or mental health condition to me?

Students frequently disclose a disability, health condition, Specific Learning Difficulty (e.g. dyslexia, dyspraxia, attention deficit (hyperactive) disorder, autistic spectrum) or mental health difficulty to staff members they know. The information below suggests the steps that should be followed if a student discloses a disability or if you are concerned about a student with a disability.

When a student discloses a disability we would suggest that the following steps are taken:
• Ask if s/he has had contact with the Student Health and Wellbeing Service;
• Provide contact details for the Student Health and Wellbeing Service and encourage the student to make contact;
• Inform student that the Student Health and Wellbeing Service hold drop-in sessions which they could attend on Wednesdays and Fridays 1:00 pm - 2:00 pm (term time only) at Level 2, Kings' Gate.
• Explain the positive benefits of disclosure, i.e. that ‘reasonable adjustments’ can be made to ensure that they are supported. For example, this could include alternative exam arrangements and additional library services;
• Offer to contact the Student Health and Wellbeing Service on their behalf.

Exceptional Circumstances:
There may be times when a student discloses information that must be passed on, for example, if a student discloses a disability that has a health and safety implication e.g. a student with epilepsy who regularly undertakes laboratory based work. In addition, if the student reveals that there is a serious and immediate threat to their own personal safety, the safety of others (this kind of situation is likely to be a very rare occurrence). For further information please refer to the Responding to Distressed Students Guide.


Student Support Plan (SSP)

The Student Support Plan (SSP) is issued by the Student Health and Wellbeing Service. The SSP sets out identified support and reasonable adjustments, and information staff need to be aware of, to ensure that a disabled student can access and participate in their course of study. For example, a student whose disability impacts their ability to process information quickly would benefit from receiving a lecture outline in advance to help them prepare or longer feedback meetings with staff following assessment. The SSP also sets out what actions the student can take to engage with the support available to them.

Information and adjustments are set out in four sections, and staff will need to consider and put in place adjustments relevant to their role and contact with the student:

1. Information for Students
2. Information for Staff
3. Examination Adjustments
4. Information for the School Safety Officer

The identified adjustments are made within the context of the Equality Act 2010, which places a duty on education providers to make reasonable adjustments for disabled applicants and students, and therefore there is a legal expectation for staff to act on the information set out in the SSP. If staff believe an adjustment would be difficult to implement or that the adjustment may compromise a learning outcome, please get in touch with Student Health and Wellbeing to discuss any concerns.


Additional Services for Staff

For further information on the support and guidance offered please access the links below:

If you are unable to find the information you require on our website of if you have any specific requests please contact us.