Stephanie Matthews
Operations Manager

  • Telephone: +44 (0) 191 208 3333
  • Address: Newcastle University
    Student Health and Wellbeing Services
    Counselling and Mental Health Team
    King's Gate
    Newcastle upon Tyne
    NE1 7RU

Roles and Responsibilities

I am responsible for the development and delivery of a suite of administrative and organisational activities in support of the Student Health and Wellbeing Services. 

For the majority of my role, I am responsible for the management of day to day operational activities of the Counselling and Mental Health Adviser teams, driving forward administrative, procedural and organisational activities to support the University's strategic objectives which underpin the outstanding student support experience that we strive for.


AUA - Association of University Administrators - 0097631
CMI - Chartered Management Institute - P04600732


Level 3 in First Line Management
Postgraduate Certificate in University Administration (distinction)
Diploma RSA
NVQ 4 Business Admin
NVQ 3 Customer Service
NCFE 2 Counselling Skills

Previous Positions

Events and Data Coordinator
Student Wellbeing Service

Senior Financial Support Assistant
Financial Support Team

Senior Scholarships Assistant
Financial Support Team

Scholarships Assistant
International Office

Senior Admin Officer / Supervisor
(National Probation Service)