Concerned about a Newcastle University student?

Perhaps you’ve noticed that a friend, family member or student appears agitated, angry or upset? They may seem stressed and anxious or perhaps you’re concerned about whether they’re depressed or even suicidal?

Wellbeing Consultancy Service

The Wellbeing Consultancy Service is a telephone service available to anyone with concerns about the physical or mental wellbeing of a Newcastle University student. Staffed by our Mental Health Team, callers are provided with advice and guidance and when necessary the Consultancy staff will take proactive safeguarding action. The team can be reached by calling 0191 208 3333 or emailing

Out of hours help

For emergencies on campus call 999 and then inform security of the incident, who will offer appropriate support.
For non-emergency concerns, which cannot wait to the next working day call University Security on 0191 208 6817, 24 hours a day, 7 days a week.

What you can do to help

When you’re supporting someone who appears to be having emotional or psychological difficulties, it’s important to give them the time and space to talk about what’s distressing them and to form an impression of how serious the situation is:

  • Communicate your concern
  • Be both sensitive and persistent
  • Ask them what they think would be helpful
  • Offer practical, day-to-day support

Information and resources

You might want to take a look at the links below to help decide how to respond:

Knowing your limits

If you’re concerned that the difficulties are having a serious negative impact on their day-to-day functioning, it’s also important to:

  • Be clear about your limits and the support you’re able to offer
  • Encourage professional help if appropriate, for example, by suggesting the student contacts the Student Wellbeing Service for an assessment appointment
  • Get support for yourself, if needed


Many students find that their concerns can be resolved by talking to friends and family, speaking to their personal tutor or accessing our online information and resources and that they don’t need any further support.

If the student appears to have more complex on-going needs, you have a serious concern about their wellbeing and you feel they’re unlikely to engage with the Student Health and Wellbeing Service themselves, you can contact a member of the team for advice by telephoning +44 (0) 191 208 3333 or completing an online enquiry form.

Urgent or emergency situations

If the student is expressing thoughts of suicide, self-harm or risk-taking behaviour, and you have a high concern for their safety, advise them to contact their GP and arrange an appointment immediately.

If you think the student may be at immediate risk of harming themselves or someone else (ie threatening to take their own life or the life of another person), call the emergency services on 999. See our emergency and out of hours page for more details.