Support & Wellbeing

Support and Wellbeing

We offer a range of services to ensure that you can reach your full potential.

We have invested millions of pounds in our support services, including a dedicated student services building in the heart of campus, King’s Gate, and a Student Advice Centre in the Students’ Union.

Our low drop-out rates and high satisfaction score in the National Student Survey are testament to the excellent support you can expect at Newcastle.

All of the services below are free of charge and available for any student.

A student speaking to members of staff from the Student Services team

Dedicated Student Services team

King's Gate is home to our student services. You can find help, advice and support here on a wide range of issues.

Our friendly and knowledgeable Customer Services Advisers Team provide the first point of contact for face-to-face enquiries.

Our support teams provide support in a range of areas including:

  • academic support and information
  • accommodation
  • careers
  • student finance
  • student wellbeing
  • visa support

King's Gate is open every weekday. You can also access 24-hour support through our range of web-based resources.

If you have a general enquiry, you can contact us via our online enquiries form. Find out more about student services

Personal tutor

Your personal tutor will support you throughout your time at Newcastle. They can offer practical guidance on a wide range of academic and non-academic issues.

Student mentor

A student mentor is a fellow student on your degree who has been trained to support incoming students. 

They have already experienced all of the things that you are about to, and can help with everything from university accommodation to advice on your degree. 

Professional counsellors and therapists

Our counsellors and therapists are available throughout the year. They offer free and confidential support to any students experiencing emotional or psychological difficulties. 

Student Advice Centre

The Student Advice Centre is based at the Students’ Union. It offers free confidential advice on a wide range of topics including housing, academic, finance, legal, personal, employment and consumer issues. 

Nightline, confidential phone line

Nightline is the confidential listening and information service run by student volunteers every night during term-time.

World faiths

Chaplains of diverse faiths are based on campus and can support students of any faith or none. There are also a number of religious and cultural student societies representing many of the major religions.