BUS3016 : Managing and Governing Public Services (Inactive)

Semester 1 Credit Value: 10
Semester 2 Credit Value: 10
ECTS Credits: 10.0


To provide an in depth analysis of the governance, management, organisation and delivery of public services, paying particular attention to the extent to which management in the public sector is similar or different to that in business, the extent to which management tools and techniques developed for business can be used in managing and governing public services, and the impact of recent reforms and innovations in the organisation and delivery of public services.

Outline Of Syllabus

Section 1 - The Framework
The Public Services Environment and problem areas in managing Public Services, From Administration to Management, and beyond - Public Administration and the New Public Management, The rationale for Public Administration, The Theoretical Underpinning of the NPM - the public choice approach, Evaluation. Problems and limitations with NPM.
Section 2 – Structures and Infrastructures
Decentralisation and devolved management, centralisation versus decentralisation, organisation theory, centralisation and decentralisation. Role of Digital Government
Section 3 - Resource Allocation, Procurement and Planning
Markets versus hierarchies, Public Sector Markets, Strategic Management and Markets, Introducing networks and Innovation and information systems
Section 4 - Management Processes, Quality, Accountability and Control
Measuring performance, performance measurement and control, performance measurement and resource management, Outcome-Based Performance Management, different forms of accountability.
Section 5 – Co-Design and Participation
Design approaches to public service, social innovation, community and citizen engagement
Section 6 - Strategic Management in Public Services
Strategic management, public services and decision making, network and partnership approaches, strategic implications
Section 7: Complexity in public management
Understanding complex systems, managing complex systems: uncertainty and adaptation
Section 8 - Conclusion
Public Service Ethos and Business rationality and strategic management, public management and 'post managerialism', a future approach for the management of public services?

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Guided Independent StudyAssessment preparation and completion160:0060:00N/A
Scheduled Learning And Teaching ActivitiesLecture202:0040:00N/A
Guided Independent StudyDirected research and reading150:0050:00N/A
Guided Independent StudyIndependent study150:0050:00N/A
Teaching Rationale And Relationship

Lectures are used to present the students with the knowledge base upon which they can develop their understanding of the subject area.

Assessment Methods

The format of resits will be determined by the Board of Examiners

Other Assessment
Description Semester When Set Percentage Comment
Essay1M50Individual essay 2000 words
Report2M50Individual report 2000 words
Assessment Rationale And Relationship

The essay will be set early in semester 1 to allow students to develop their understanding of the (unique) nature of public services.

The individual report in semester 2 will enable students to develop a thorough understanding of the issues covered in the module as they apply to a specific public service.

Reading Lists