Contact Details and Opening Hours

Contact Us

By telephone or electronically

Current students

Telephone: + 44 (0) 191 208 3333
or log in to the student gateway and complete the contact form.

Prospective students, staff or anyone else

Please complete the enquiry form.

By post

Student Health and Wellbeing Service
Newcastle University
Level 2, King's Gate
Newcastle upon Tyne
NE1 7RU

How to find us

The main Student Services entrance to level 2 of King's Gate is next to the Northern Stage and opposite the Students' Union Building. There is also an entrance on Level 1 from Barras Bridge, opposite The Grand (formerly Campus Coffee).

If you require an accessible room please let us know. A reserved parking bay is available for disabled students upon request.

Opening Hours

Student Health and Wellbeing Services

Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm

Counselling Service (term time)

Monday: 9am-9pm
Tuesday: 9am-9pm
Wednesday: 9am-9pm
Thursday: 9am-9pm
Friday: 9am-5pm

Counselling Service (outside term time)

Monday: 9am-5pm
Tuesday: 9am-5pm
Wednesday: 9am-5pm
Thursday: 9am-5pm
Friday: 9am-5pm

We are closed on weekends, all bank holidays and during the University Christmas closure period.

If you need help when we are closed see:

Emergency contacts

In the case of an emergency on campus you can telephone the University Security Control 24 hours phone line on 0191 208 6817.

If you find yourself or someone else in immediate danger you should phone 999. The call is free and you can make it from any phone to contact the fire service, police, ambulance and the coastguard.