Student and Staff Wellbeing

Covid-19 Update - 20 March 2020

Covid-19 Update Message to students - 20 March 2020

Lucy Backhurst, Academic Registrar shares the latest updates with students.

Dear students,

I am writing with today’s update. This email is particularly relevant for those of you still in Newcastle.

King’s Gate

King’s Gate remains open for critical services and enquiries from 10am – 4pm.

NUSU and Coop Store

From today all NUSU services and activities are now only available online or by telephone.  The building is closed with the exception of the Coop Store which will remain open 9am-5pm to offer supplies to those who remain on campus.  For further information and contact details, please see the NUSU website.


If you are living in private accommodation in Newcastle, we advise you to monitor Government guidance about the support that is available to protect you. You may also want to speak to your landlord and, if you are at risk of eviction or in hardship, contact our financial support team via their webpage.  

If you are living in University accommodation, we have added a section on accommodation on the FAQs. If your question has not been answered, get in touch at:


The Philip Robinson Library and Walton Library will close at 5pm today until further notice.  If you would like to take out any additional books to support you in your studies, please ensure that you have them issued to your card before 5pm. Loan limits have been raised if you would like to take out more books than usual.

During the time the Library is closed, don’t worry about returning any books that you currently have on loan or which have been recalled. You won’t incur any overdue charges. 

Work is underway to augment our electronic resources especially our ebook collections, which you can access remotely. More information about other remote services is on the library pages which we will be updating regularly through the closure period. 

Student Employment on Campus

Students should contact their recruiting manager for guidance about local arrangements for any planned work. Payment for work you do should be claimed through the My Working Hours app and will be paid as normal. Information about approval deadlines and payment dates are available on the Working on Campus website. Information for students concerned about their financial situation can be found on the Financial Support webpage.

Catering on campus

The following cafés are still open on campus:

  • Castle Leazes dining hall
  • Bites (Medical School)

For the safety of our community, we are asking all visitors to our cafés to use card/Yoyo payments  and not cash, take food and drinks away and avoid using reusable cups. 

Newcastle University prayer space

In light of the current guidance on Covid-19, and working closely with our Islamic Society, we will close the King George VI Prayer Space from 5pm today.  

SafeZone App

Due to the reduced number of students and staff on campus, if you are on the University campus, we would encourage you to download and ‘check in’ to the ‘SafeZone’ app.  This is a free app that connects you directly to the University security team should you need help.

The app allows you to get urgent help if you or someone near you ever feels threatened, or you can call for First Aid. When you raise an alarm, the on-campus security team staff will be alerted to your situation and location so that they can co-ordinate the help you need quickly.

SafeZone only shares your location when you ask for help or check-in, it doesn’t track you at other times, so your privacy is respected. You can find out more about SafeZone’s features, and download the app at

NUSU Facebook Community for students on campus

Your Sabbatical Officers have created a Facebook Community group called ‘Newcastle University: Covid-19 Community.’ This is a platform for all Newcastle students to use, to share thoughts/ideas whilst we all face remote learning and social distancing. Join to keep in the loop with up-to-date news, share positive ideas and to keep in touch with your peers. 

Blog for those of you self-isolating

Finally, if you’re self-isolating, you may find some ideas on how to pass the time:

and if you have any further questions that are not addressed by our FAQs, please get in touch at:


Take care,

 Lucy Backhurst

Academic Registrar

Student and Academic Services