Responsible for providing you with the academic advice to make sure that your exchange activity meets the requirements of your degree programme. Contact your school for further information.

• internal.ncl.ac.uk/ask

ASK has advice on developing your academic skills and information about where you can go for support. This includes Maths Aid and Writing Development Centre.

• www.ncl.ac.uk/accommodation

Residents are supported by on site staff during the day; an emergency out-of-hours service is provided by Accommodation staff and University Security staff when offices are closed.

Be well@NCL is a collection of tried and tested books, chosen in partnership with the University's Student Health and Wellbeing Service and other health professionals. They are available to be borrowed by anyone in the University to help understand and manage their mental health and wellbeing.

• www.ncl.ac.uk/students/insessional/

For students who do not have English as their first language, the In-Sessional English team are here to help you achieve your potential in your academic subject.

Newcastle University Students' Union (nusu.co.uk)

Providing a community space for students who are disabled, neurodivergent or have a long-term health condition or mental illness.

NUSU: 

• www.nusu.co.uk

Includes a team of Sabbatical Officers and Part-time Officers who represent students and offer support on a range of issues.

Telephone: +44 (0)191 239 3917

Visit the website to find out about NUSU’s sporting opportunities, 170+ societies, taster sessions and activities (Give it a Go - no sports membership or experience needed), as well details of their volunteer programme.

• www.nusu.co.uk/nightline

Student-run listening service providing emotional support and information, open every night during term time by phone (8pm-8am) and IM (8pm-midnight).

Telephone: +44 (0)191 261 2905

• www.ncl.ac.uk/library/resources-and-study-support/peer-mentoring/

Helping students to make a smooth transition into the University through direct access to the advice and support of a more experienced peer, schemes are run at school or subject level and are supported by a staff co-ordinator.

• www.ncl.ac.uk/learning-and-teaching/support-and-student-skills/personal-tutoring/

Your first point of contact for practical advice or direction on academic and non-academic matters.

Security Advice

Safety and security advice from Accommodation Services.

Security team

Our Security team is available 24 hours a day, 7 days a week for emergencies on campus or if you are worried about your own safety or a fellow student (including physical and mental health concerns). Call security on  +44 (0)191 208 6817

Safezone app

Safezone is free app for all students and staff that connects directly to the University security team if:

• you need help while on campus
• you're feeling threatened
• you're a victim of assault/robbery
• you need first aid or other assistance 

A good place to start if you have questions about University processes, your timetable or how to hand in work.

• www.nusu.co.uk/support/sac

Advice, guidance, information and representation on academic, finance and housing issues, as well as legal information, employment, health and consumer.

• www.ncl.ac.uk/student-progress/

A broad range of services for students, graduates and staff, covering the entire student life cycle from registration through to examinations and congregations. Includes details of the PEC process. 

• www.ncl.ac.uk/international/visa

Answering visa queries from prospective and registered non-EEA students.

Alcoholics Anonymous

www.alcoholics-anonymous.org.uk
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

Al-Anon Family Groups

www.al-anonuk.org.uk
Provide support to anyone whose life is, or has been, affected by someone else’s drinking, regardless of whether that person is still drinking or not.

Drink Aware

www.drinkaware.co.uk 
An independent charity working to reduce alcohol misuse and harm in the UK, helping people make better choices about drinking.

Anxiety-UK

www.anxietyuk.org.uk
A user-led organisation, providing information, support and understanding via an extensive range of services, including 1:1 therapy.

No Panic

www.nopanic.org.uk 
A registered charity which helps people who suffer from panic attacks, phobias, obsessive compulsive disorders and other related anxiety disorders.

OCD-UK

www.ocduk.org
Support and information for people experiencing Obsessive Compulsive Disorder (OCD).

The Wren Project

https://www.wrenproject.org/

Listening support for people with autoimmune disease. 

The Wren Project is a registered charity which provides free, ongoing, one-to-one listening support for people diagnosed with autoimmune disease in the UK. Our individualised support helps people feel less isolated and more equipped to face the emotional and social upheaval of living with an autoimmune disease. We offer ongoing, fortnightly 50-minute sessions over video call. Our support lasts around 9-12 months.

At the individual level, our support:

• Reduces loneliness by building community amongst people with autoimmune disease
• Increases hope for the future
• Builds resilience in coping with the emotional impact of living with autoimmune disease
• Empowers individuals to better advocate their health needs to employers
• Encourages autonomy as active participants in determining health care 

 

 

Dealing with Grief and Bereavement during Covid-19

If you are dealing with grief as the result of a Covid-19 related bereavement you may find the Covid 19 Grief & Bereavement Guide (PDF: 0.1MB) useful

Cruse Bereavement Care / Hope Again

www.cruse.org.uk
www.hopeagain.org.uk

Offer support, advice and information to children, young people and adults when someone dies through a national freephone helpline and various local services (including face-to-face and email support).

Good Grief Trust - Pop-up Grief Cafes

www.thegoodgrieftrust.org/need-know-info/from-us-to-you/pop-up-good-grief-cafes/

At the Good Grief Trust you will find stories from others who have experienced a similar loss, as well as practical and emotional support and signposting to a choice of immediate tailored local and national support.

Survivors of Bereavement by Suicide

www.uksobs.org/
Self-help organisation which provides a safe, confidential environment in which people bereaved by suicide can share their experiences and feelings, giving and gaining support from each other.

Winston’s Wish 

www.winstonswish.org.uk
Offers practical support and guidance to children, families, professionals and anyone concerned about bereaved children and young people.

Bullybusters

www.bullybusters.org.uk 
Information, advice and support for victims of bullying and their families.

Bullying UK (part of Family Lives)

www.bullying.co.uk 
Providing professional, non-judgmental support and advice to all members of the family.

Barnardo’s Young Carers Newcastle

www.barnardos.org.uk
Supporting young people in Newcastle who look after an adult family member who has a serious illness or disability.

Carers Trust

www.carers.org 
Work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.

Carers UK

www.carersuk.org 
Expert advice, information and support for carers.

Newcastle Carers

www.newcastlecarers.org.uk 
Local independent charity providing confidential information and support to adult unpaid carers who are caring for someone living in Newcastle.

It’s good to talk / British Association for Counselling & Psychotherapy (BACP)

www.itsgoodtotalk.org.uk 
BACP is a professional body and a registered charity which provides information about counselling and psychotherapy, including how to find a private therapist.

Streetwise

www.streetwisenorth.org.uk
Streetwise offers a free, confidential information, advice and counselling service for young people aged 13-25yrs.

Talking Helps Newcastle

www.talkinghelpsnewcastle.org 
The NHS talking therapy service for people registered with a Newcastle GP, offering a range of free talking therapies, advice, information and support.

Hate Crime Advocacy

hcasni.com
A service that supports people who have experienced, or are at risk of, hate crime because of what they look like or how they live their lives.

Victims First

Northumbria - Victim Support
Practical and emotional support to help victims of crime across the Northumbria region.

Victim Support

www.victimsupport.org.uk
A national charity providing practical help and emotional support for victims of crime – regardless of whether intending to involve the police and no matter when the incident/s took place.

If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital, see Emergency and Out of Hours page for more information.

Campaign against living miserably (CALM)

www.thecalmzone.net
CALM exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis via a helpline and website.

Mind, the mental health charity

www.mind.org.uk
Offers support and advice to sufferers of Seasonal Affective Disorder and Winter Blues.

Students against Depression

www.studentsagainstdepression.org
A useful self-help site written specifically for students experiencing depression.

Newcastle Integrated Domestic Abuse Service

www.newcastleidas.co.uk
A range of specialist support for people experiencing domestic abuse in Newcastle.

Refuge

www.refuge.org.uk
Provides specialist domestic violence services including refuges, independent advocacy, community outreach and culturally specific services.

Women’s Aid

www.womensaid.org.uk/
National charity working to end domestic abuse against women and children which, in partnership with Refuge, provides a national domestic violence helpline.

NTaR (Newcastle Treatment and Recovery)

www.cntw.nhs.uk/services/drug-alcohol-service-addictions-services-newcastle/

A dedicated service for anyone in Newcastle experiencing problems with drugs and alcohol.

Talk to Frank

www.talktofrank.com

Friendly, confidential advice about drugs and alcohol.

Smokefree

www.nhs.uk/smokefree

Free support to help you stop smoking, includes an app, email, SMS and face-to-face guidance.

b-eat (Beating Eating Disorders)

www.b-eat.co.uk
National charity offering help for people with eating disorders.

Men Get Eating Disorders Too (MGEDT)

A charitable organisation (registered charity 1139351) that seeks to raise awareness of eating disorders in men and to support sufferers, carers and their families.

• To provide information and advice about eating disorders that is specific to men’s needs.
• To enable men with eating disorders, carers and their families to connect with others in similar situations to ease the isolation and provide pathways to support.
• To increase knowledge, awareness and understanding of eating disorders in men amongst the wider community.

Who to contact: sam@mengetedstoo.co.uk

Eating Distress North East (EDNE)

Eating Distress North East - Charitable Organisation (edne.org.uk)                                                                                                                                                                                                                                    Provides support or signposting to people in the North East whose lives are affected by eating distress, or eating disorders.

Hope Support Services

www.hopesupport.org.uk
Youth-led support available to anybody aged 11-25 when a close family member is diagnosed with a life-threatening illness – such as cancer.

Gamblers Anonymous

www.gamblersanonymous.org.uk
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem with gambling and help others to do the same.

GamCare

www.gamcare.org.uk
A range of support and services for people who you have a gambling problem and for anyone impacted by someone else's gambling.

Crisis Skylight

www.crisis.org.uk
National charity providing mental health and practical support for those who are homeless or at risk of homelessness.

Men’s health forum

www.menshealthforum.org.uk
A charity that provides an independent and authoritative voice for male health in England and Wales and tackles the issues and inequalities affecting the health and well-being of men and boys.

NHS Choices

www.nhs.uk
NHS Choices is the official website of the National Health Service in England; information includes local GP/urgent care/hospital/dentist service finder and A-Z of conditions.

Gov.uk

www.gov.uk
The best place to find UK government services and information.

Citizens Advice Bureau Newcastle Upon Tyne (C.A.B)

www.citizensadvice.org.uk 
Provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Doc ready

www.docready.org 
Helps you get ready for the first time you visit a doctor to discuss your mental health.

Brook

www.brook.org.uk 
Providing free and confidential wellbeing and sexual health support specifically for people under 25, including on STIs, pregnancy, gender, staying safe online.

Family Planning Association

www.fpa.org.uk
Sexual health information and advice on contraception, sexually transmitted infections, pregnancy choices, abortion and planning a pregnancy.

Relate

www.relate.org.uk

A charity that aims to support relationships, working with couples, single people and families, regardless of age, sexual orientation and cultural and ethnic backgrounds.

No harm done (Young Minds)

This project, in collaboration with the Charlie Waller Trust and The Royal College of Psychiatrists is aimed at young people who are self-harming or at risk of self- harming, their parents and the professionals working with them.

Self-injury Support

www.selfinjurysupport.org.uk/
National organisation that supports girls and women affected by self-injury or self-harm and provides information and resources for all.

NHS (Help after rape and sexual assault)

www.nhs.uk/live-well/sexual-health/help-after-rape-and-sexual-assault/
Information about support following a sexual assault.

Rape Crisis Tyneside and Northumberland

www.rctn.org.uk 
A local charity which provides free, safe, professional support and information for women and girls over 13 who have experienced any form of sexual violence at any time in their lives.

National Association for People Abused in Childhood (NAPAC)

www.napac.org.uk
The UK’s leading national charity offering support to adult survivors of all types of childhood abuse, including physical, sexual and emotional abuse and neglect.

Someone Cares

www.someonecares.org.uk
Local charity which offers a free counselling service for survivors and supporters of abuse, specialising in childhood sexual abuse, rape and sexual assault.

Survivors UK

www.survivorsuk.org
A charity providing information and advice for adult men (aged 18 and over) who have experienced sexual abuse at any time in their lives (London-based).

New Croft Centre – local NHS sexual health service

www.newcastle-hospitals.org.uk/sexual-health
Provides a wide range of free and confidential sexual health services including contraception, testing for sexually transmitted infections and information on abortion services.

SHINE (Sexual Health In Newcastle)

www.shinewomen.co.uk 
A community women’s health project offering support and services for women 16 and over, includes HIV testing, information on domestic/sexual abuse and general women's health issues.

Terence Higgins Trust

www.tht.org.uk
The largest voluntary sector provider of HIV and sexual health services in the UK, running services out of local centres across Great Britain.

Beaumont Society

www.beaumontsociety.org.uk
National charity and self-help body which provides and advice and support to the transgender community, together with their friends and families.

MESMAC

www.mesmacnewcastle.com 
Works with gay and bisexual men and other men who have sex with men providing counselling, support groups and advice and information on many different issues including sexual health.

Stonewall

www.stonewall.org.uk
Information and advice for LGBT communities and their allies – includes support and advice on coming out and information on laws affecting LGBT people.

National Sleep Foundation

www.sleepfoundation.org 
Information and guidance for people experiencing difficulty sleeping.

Befrienders Worldwide

www.befrienders.org
A charity which provides an open space for those in distress to talk and be heard via a global network of telephone helplines, SMS messaging, internet chat, outreach and local partnerships.

Campaign against living miserably (CALM)

www.thecalmzone.net
CALM exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis via a helpline and website.

PAPYRUS – Prevention of young suicide

www.papyrus-uk.org
Provide practical help and advice to vulnerable young people and to those concerned about any young person who may be at risk of suicide.

Samaritans

www.samaritans.org
Available round the clock, 24 hours a day, 365 days a year, offering a safe space to talk things through in order to find a way through any problems (including thoughts of suicide). If a response is needed immediately, it's best to call on the 116 123 (free to call).

Tyneside Women's Health

www.tynesidewomenshealth.org.uk

Local charity which aims to improve women’s mental health and emotional wellbeing by providing a wide range of services including counselling, support groups and mental health courses.

WHIST (Women’s Health in South Tyneside)

www.whist.org.uk

Aims to improve the health, wellbeing, education and quality of life of women aged over 16 years old living in South Tyneside.

The Angelou Centre

www.angelou-centre.org.uk

The Angelou Centre offers a range of holistic women-only* services for black and minoritised women across the North East.