Module Catalogue 2024/25

DTC4002 : Quality Improvement and Service Redesign in Healthcare

DTC4002 : Quality Improvement and Service Redesign in Healthcare

  • Offered for Year: 2024/25
  • Module Leader(s): Miss Laura Haigh
  • Lecturer: Dr Michele Castelli, Dr Nicola Patterson
  • Owning School: Biomedical, Nutritional and Sports Scien
  • Teaching Location: Mixed Location
Semesters

Your programme is made up of credits, the total differs on programme to programme.

Semester 1 Credit Value: 10
Semester 2 Credit Value: 10
ECTS Credits: 10.0
European Credit Transfer System
Pre-requisite

Modules you must have done previously to study this module

Pre Requisite Comment

N/A

Co-Requisite

Modules you need to take at the same time

Co Requisite Comment

N/A

Aims

This module has the following aims:

1.       To introduce learners to the principles of quality improvement and service redesign in the health care setting.
2.       To appraise the theory of change management in the health care context.
3.       To develop and demonstrate skills in quality improvement techniques.

Outline Of Syllabus

The module has been designed to equip learners with the knowledge and skills needed to drive positive change in health care systems, with content that is flexible, to navigate the ever-evolving challenges and innovations shaping the field of quality improvement.
     
1.       Identifying the need for change
      Exploring contemporary issues in health care
      Drivers for change
      Stakeholders and service user involvement
     
2.       Managing change
      Models and tools
      Barriers to change
      Change and system improvement
      Leadership for change
      Effective communication and collaboration
     
3.       Planning for Quality Improvement
      Determine the root cause of a problem
      Develop effective improvement strategies and project plan
      Evaluating change
      Sustaining improvement
      Sharing best practice

Learning Outcomes

Intended Knowledge Outcomes

On completion of the module students should be able to:
1. Appraise the multifaceted dynamics influencing health care quality improvement, recognising the diverse drivers and their impacts on service users, clinical providers, and policy makers.

2. Evaluate the practical application of various quality improvement techniques and theoretical models in the health care context.
     
3. Critically analyse barriers to health care quality improvement and recommend interventions to mitigate and manage them.
     
4. Evaluate and recommend service redesign strategies by integrating theoretical principles with practical considerations in the health care context at local, national, and international levels.

Intended Skill Outcomes

On completion of the module students should be able to:
1.Formulate a quality improvement project charter relevant to an aspect of service provision or practice development in an authentic health care context.

2.Demonstrate the appropriate application of tools and techniques to improve the quality of a clinical service or professional practice in an authentic health care context.

3.Justify quality improvements through coherent written and oral arguments.

Teaching Methods

Teaching Activities
Category Activity Number Length Student Hours Comment
Guided Independent StudyAssessment preparation and completion150:0050:00Independent assessment preparation
Structured Guided LearningLecture materials202:0040:00Non-sync online - Delivery of lecture content & integrated tasks
Guided Independent StudyDirected research and reading204:0080:00Directed research and reading
Scheduled Learning And Teaching ActivitiesWorkshops12:002:00PIP
Guided Independent StudyProject work122:0024:00Field work for development of project charter
Scheduled Learning And Teaching ActivitiesScheduled on-line contact time41:004:00Online, synchronous lecture, and tutorials
Total200:00
Teaching Rationale And Relationship

The majority of the module will be delivered using online asynchronous teaching methods including pre-recorded materials, integrated learning activities, and directed reading. This will support learners to gain a detailed knowledge of the theory and practice of health care quality improvement and evidence-based service redesign. A significant component of the module comprises fieldwork, so that learners can identify an idea, as well as formulate and refine a project charter, to improve an aspect of service provision relevant to their own health care context.

Synchronous learning activities including online live tutorials, will broaden the learner’s knowledge of planning for quality improvement and encourage effective communication and offers the opportunity for learners to justify quality improvements and demonstrate the appropriate application of tools.

Reading Lists

Assessment Methods

The format of resits will be determined by the Board of Examiners

Other Assessment
Description Semester When Set Percentage Comment
Written exercise2M100Practice Development proposal (3000 words)
Formative Assessments

Formative Assessment is an assessment which develops your skills in being assessed, allows for you to receive feedback, and prepares you for being assessed. However, it does not count to your final mark.

Description Semester When Set Comment
Oral Presentation1MOral presentation
Assessment Rationale And Relationship

FORMATIVE ASSESSMENT:
Oral presentation – This short presentation will assess the learners proposed quality improvement idea and service re-design strategies. Leaners will outline their improvement idea to an audience, which includes peers and module contributors. The feedback from this supportive environment can be taken into the written summative assessment.

SUMMATIVE ASSESSMENT:
Written exercise – Students will submit the finalised project charter, in a standard format. This format is commonly required for quality improvement projects in practice and requires students to demonstrate the application of the theory and practice of change management in the health care context.

MDiet candidates must obtain an overall mark of 50 or above to pass the module, however, if the module has more than one assessment students must also achieve a mark of at least 35 in each component of the assessment to pass the module.

Resit – Students will be required to resubmit their project charter.

Timetable

Past Exam Papers

General Notes

N/A

Welcome to Newcastle University Module Catalogue

This is where you will be able to find all key information about modules on your programme of study. It will help you make an informed decision on the options available to you within your programme.

You may have some queries about the modules available to you. Your school office will be able to signpost you to someone who will support you with any queries.

Disclaimer

The information contained within the Module Catalogue relates to the 2024 academic year.

In accordance with University Terms and Conditions, the University makes all reasonable efforts to deliver the modules as described.

Modules may be amended on an annual basis to take account of changing staff expertise, developments in the discipline, the requirements of external bodies and partners, and student feedback. Module information for the 2025/26 entry will be published here in early-April 2025. Queries about information in the Module Catalogue should in the first instance be addressed to your School Office.