Accessing ICT Services

Your computer account

Prevent unauthorised access to your work and email by keeping your user ID and password safe.

Remember:

  • You are responsible for all use of your computer account.
  • Never allow anybody to use your computer account.
  • Never tell anyone your password, even if they are University staff.
  • Never leave a logged on computer unattended.
  • Lock your computer if leaving it for a short time.
  • Log-off your computer if you are leaving it for longer.
  • If you think somebody else has logged on as you, immediately change your password and notify the IT Service Desk by telephone on +44 (0) 191 208 5999 (external) 5999 (internal) or by email to it.servicedesk@ncl.ac.uk
  • Keep your password secret and change it at least every three months.
  • Make sure your password is at least eight characters long, not based on a dictionary word, includes a mix of upper-case and lower-case letters, and a mix of alphabetic, numeric and special characters. An example password is Ncl*2011.
  • Keep your password hidden if you need to write it down.

Your University Smartcard

Your Smartcard is unique to you and enables you to access controlled learning resources and buildings.

Remember:

  • You are responsible for all use of your Smartcard.
  • Never allow anybody else to use your Smartcard.
  • If your Smartcard is lost or stolen, immediately notify NU Smartcard Returns by telephone on +44 (0) 191 208 6060 (external) 6060 (internal).

ICT Policy

ICT policies governing use of the University’s ICT systems are available to download in our Policies and Guidelines section.

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