Accessing ICT Services

Your computer account

Prevent unauthorised access to your work and email by keeping your user ID and password safe.


  • You are responsible for all use of your computer account.
  • Never allow anybody to use your computer account.
  • Never tell anyone your password, even if they are University staff.
  • Never leave a logged on computer unattended.
  • Lock your computer if leaving it for a short time.
  • Log-off your computer if you are leaving it for longer.
  • If you think somebody else has logged on as you, immediately change your password and notify the IT Service Desk by telephone on +44 (0) 191 208 5999 (external) 5999 (internal) or by email to
  • Keep your password secret and change it at least every three months.
  • Make sure your password is at least eight characters long, not based on a dictionary word, includes a mix of upper-case and lower-case letters, and a mix of alphabetic, numeric and special characters. An example password is Ncl*2011.
  • Keep your password hidden if you need to write it down.

Your University Smartcard

Your Smartcard is unique to you and enables you to access controlled learning resources and buildings.


  • You are responsible for all use of your Smartcard.
  • Never allow anybody else to use your Smartcard.
  • If your Smartcard is lost or stolen, immediately notify NU Smartcard Returns by telephone on +44 (0) 191 208 6060 (external) 6060 (internal).

ICT Policy

ICT policies governing use of the University’s ICT systems are available to download in our Policies and Guidelines section.

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