IT Support

‌Contact us

  • Search our knowledgebase
  • Self-service - log and track your own request at - this is the quickest and most efficient method. For help with self-service please refer to the following training guides for staff and for students.
  • If your query is urgent, contact us via telephone on 0191 208 5999 or internal extension 85999. Please note that your call may be recorded for quality and training purposes.
  • If you have a specific enquiry about IT facilities in the Great North Museum, INTO, Physical Recreation & Sport or the Students' Union, please see our Local IT Support information.
  • If your query is not urgent, contact us via email at

In person

Visit us in person at one of our IT Service Desks in the Old Library or Philip Robinson Library.

Out of hours

Calls to our normal telephone number outside of standard opening hours will be passed automatically to the Out of Hours support service.