Copyright Complaints

Service Description

Investigate allegations of copyright infringement and acknowledge the receipt of the complaint in order to protect the University from further legal challenges.

Features

  • Acknowledging the receipt of the complaint and informing the copyright owner that an investigation will take place which may result in disciplinary action.
  • Investigating the complaint in order to authenticate its veracity.
  • Determining what disciplinary action should be taken

We do not communicate with the complainant further.

Users

Copyright owners

Service Hours

09:00-17:00, Monday to Friday, excluding University closure periods.

Level of Service

We will acknowledge the receipt of the complaint within 5 working days.

Support and Documentation

Support is available via the IT Service Desk on 0191 208 5999 or it.servicedesk@ncl.ac.uk.

All incidents relating to this service will be handled according to the Incident Management and Major Incident Management processes.

Request Process

  1. Email rec-man@ncl.ac.uk

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

Provide adequate information in order to investigate the complaint including, where appropriate:

  • Identification of the infringed material
  • Contact information for the complainant
  • Time frame of alleged offence
  • Originating IP address

Costs

N/A