The library cannot keep all the books and journals you will need for projects and research. If you need an item which we do not have in stock, we can usually get it for you from another library.
Each request initially costs £1.50. There are additional charges if you require a photocopy to be posted to you, or if we need to obtain an item from overseas; you will be consulted before an overseas search takes place.
If you require a multi volume work you should complete one request per volume.
Inter-Library Loan quotas:
NB: if we subsequently find that the item is in stock you will not be able to claim a refund.
Robinson Library users: - collect an Inter-Library Loan form from the information point on Level 2 opposite the Service Desk. Once completed you should hand the form to staff at the Service Desk with the payment, during Desk opening hours.
Walton Library users: - collect an Inter-Library Loan form from the desk on production of your Smartcard and payment. Once completed you should hand the form back to staff at the Service Desk within the Walton Library.
Before you are able to submit a request you need to credit your account, minimum payment is £6 or 4 ILL tokens (if provided by your School). Each request normally costs £1.50. There is no refund of credit added to an account. Credits will be added within three working days of receipt. However, if your intended use is likely to be minimal, i.e. less than four requests, you can obtain a paper form from the Robinson Library Service Desk.
* Some Newcastle University Schools provide ILL tokens to their students and staff. Schools can order token supplies via a SAP order form, which should be sent to the Finance Officer at the Robinson Library.
Use your Smartcard number and library password to login via the Library Catalogue. Click on My Account at the top of the screen and then click on the link to credit information.
Login to Library Search then follow the Inter-Library Loan link at the bottom of the Library Search homepage.
There are two templates to choose from when making requests:
Please ensure that you select the appropriate template using the correct link.
Inter-Library Loan requests made for articles and book chapters are supplied via SED (Secure Electronic Delivery).
Before submitting your first Inter-Library Loan request you must check that you can open and read an SED document. Your computer should have Adobe Reader 4 (or above) installed, and the FileOpen plug-in
SED documents are sent via an email containing a link to a PDF of the article. For staff and students the link will be sent to your Newcastle University email account.
They can be:
Any attempt to access the document on another computer will fail due to digital copyright restrictions.
All University cluster machine allow you to open SED documents.
If you are off campus it is recommended that you use Outlook Web Access rather than using RAS (Remote Application Service) for printing SEDs.
Opening an SED on your own PC
The most likely cause is that the Fileopen Plug-in is not installed on your PC. You will need to contact your IT administrator who should be able to install this for you.
Once you know that you can successfully open and view an SED document, then you may submit your Inter-Library Loan request.
If you have any queries regarding the service please contact us.