Service Definition

Service Description

ReCap is a lecture and event recording service.

For lecturers and event organisers, ReCap allows audio and visual material, including the speaker's voice, presentation slides and visualised documents, to be recorded and published online in an automated process that has minimal impact on the presenter.

Disseminating lectures post-class allows lecturers to reinforce particular points. By analysing their own lectures, academics can continuously improve teaching performance.

A list of locations in which ReCap equipment is installed is maintained at .

For students (and other interested parties), ReCap allows reviewing of material, giving a better understanding of complex topics and assisting in revision for exams. This is particularly helpful for people with dyslexia and for non-native English speakers.


  • Recordings are made available in streaming format only
  • Access to lecture recordings is by default restricted to staff and students registered to undertake or involved in the delivery of the recorded session
  • Recordings of events of general interest, such as public lectures, can be made open to all
  • Recordings are held for 4 years but can be deleted earlier than this upon request by the speaker
  • Recording facilities are available in teaching spaces and it requested, as a software installation on staff personal computers  

The service does not include editing of recordings, digitisation or publishing of material that has not been recorded via ReCap or video recording of the speaker.


Recording a lecture, event or supplementary material: Any member of University staff.

Viewing a recording: Potentially anyone in the world, depending on the access restrictions set by the speaker.

Service Hours

Consultation, advice and guidance: 09:00-17:00, Monday to Friday, excluding University closure periods.

Recording facilities: Recording facilities are available whenever the room they are located in is available.

Viewing recordings: 24 hours a day, seven days a week.

The “at risk” period is 07:00-09:00 every Tuesday. Further planned maintenance times will be publicised in advance if there will be a disruption to the service.

Level of Service

Target availability of online recordings and booking forms: 99.9% of service hours, excluding advertised planned maintenance downtime. This equates to a target of no more than ¾ hours of unplanned outages per month.

Links to recordings will be made available to the lecturer or event organiser within 24 hours of the event.

The central processing infrastructure is fully resilient, meaning that any hardware or network failures will not result in a loss of recordings.

Recordings are backed-up and will be stored for at least 4 years.

Support and Documentation

Documentation, including a Staff User Guide, is available at

Additional support is available via the IT Service Desk on 0191 208 5999 or

All incidents relating to both aspects of this service (recording and viewing) will be handled according to the Incident Management and Major Incident Management processes.

Request Process

To record a lecture:
  1. In accordance with the ReCap Policy the University will record by default all lectures that take place in ReCap enabled venues unless members of staff choose to opt-out. (Note: some Schools and subject areas choose to have all teaching session in ReCap enabled venues recorded by default – if staff are unaware of the agreed arrangements within their School they should check with their School Office or contact
  2. Staff wishing to opt-out can do so via the ReCap Booking Management System available at
  3. The recorded lecture will be available to the presenter within the Virtual Learning Environment within 24 hours.
To record a timetabled session that is not a lecture:
  1. Use the ReCap Booking Management System available at to make bookings for timetabled sessions that are not recorded by default (See Point 1 under “To record a lecture” )
  2. The recorded session will be available to the presenter within the Virtual Learning Environment within 24 hours.
 To record a one-off or non-timetabled event:
  1. Ensure that a ReCap-enabled room is booked. For events that are not timetabled, a room will need to be booked (see
  2. Complete the online ReCap booking form (available from a minimum of five working days before the event is to be recorded.
  3. A booking confirmation will be returned which will include a link to the recording.
To cancel a timetabled session:
  1. To cancel a booking to record a timetabled session use the ReCap Booking Management System available at
To cancel a one-off or non-timetabled event:
  1. To cancel a booking for a one-off or non-timetabled event complete the cancellation or deletion request form (available from
To request the deletion of a recording:
  1. To request that a recording be deleted email
To view a recording:
  1. Follow the link provided by the lecturer or event organiser.
  2. Login, if asked to do so. This will depend on the access restrictions imposed by the speaker.

Requests for any other aspect of the service should be made via the IT Service Desk on 0191 208 5999 or

All requests relating to this service will be handled according to the Request Fulfilment process.

User Responsibility

The speaker (or event booker) is responsible for checking that the event has recorded satisfactorily. Any problems should be reported to The speaker is responsible for ensuring that the content of the lecture is acceptable to be recorded, including any possible copyright infringements.

The person booking the event recording (if they are not the speaker) is responsible for ensuring that the speaker is aware that the event will be recorded.

Users are expected to make use of the documentation before contacting the Service Desk for help.