Newcastle University Business School

Staff Profile

Professor Rob Wilson

Chair of Information Systems Management and Director of the Knowledge Innovation Technology Enterprise (KITE) Research Centre



I am Professor of Information Systems Management at Newcastle University where I direct the Centre for Knowledge Innovation Technology and Enterprise (KITE). My research interests are in public service innovation and sociotechnical systems: the role that data, information and information systems play in inter-organisational innovation and relationships. 

I have over two decades of experience working on and leading public service information system research and development projects. I have lectured widely on collaboration, information sharing and information systems in public service contexts and have taught on a range of UG and PG management programmes including Research Methods, Information Systems and Partnership/Collaborative working.

To keep up to date with what I am doing follow me on Twitter @WilsoRob


BSc (Hons), Cert MRS, MSc, PG Cert, PhD

Current roles and responsibilities

Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE), a Newcastle University Research Centre (2012 ongoing). Follow our Twitter feed @KITEResearch 

Director of the Newcastle Living Lab, KITE, Newcastle University (member of the European Network of Living Labs - ENoLL)

Career history 

2004-14: Lecturer/Senior Lecturer in Information Systems Management, Business School, Newcastle University, UK

2007-10: Deputy/Co-Director of the Centre for Knowledge Innovation Technology and Enterprise (KITE - University Research Centre), Newcastle University, UK

2003-04: Principal Research Associate, Centre for Social and Business Informatics (SBI), Institute of Policy and Practice, Newcastle University, UK

2002-03: Senior Research Associate, School of Management, Centre for Software Reliability (CSR), Centre for Urban and Regional Development Studies (CURDS), University of Newcastle, UK

1995-02: Research/Senior Research Associate, Sowerby Centre for Health Informatics (SCHIN), School of Population and Health Sciences, Faculty of Medicine, University of Newcastle, UK now Clarity Informatics


Fellow of the Higher Education Academy (HEA)

Fellow of the ESRC Review College

Fellow of the EPSRC Review college

UK Academy for Information Systems (UKAIS)

Member of European Group on Organisational Studies (EGOS)

Member of British Association Management (BAM)

Member of Association Directors Adult Social Services (ADASS) Information Management group

Member of Local Authority Research Information Association (LARIA)

Primary Health Care Specialist Group of the British Computing Society (BCS)

World Organisation of Family Doctors (WONCA) Informatics Working Party


Research Interests

Over the course of my career I have been actively engaged in over fifty research and development projects. The work is based in three overlapping contexts - the integration and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of information and measurement in local governance (the NHS, VCS/Third sector and local government) and the role of information and information systems in education in particular higher education.

A range of outputs have been produced as a result including journal articles, book chapters and conference papers. The applied nature of much of the work in domains of policy and practice has also generated impact through policy and evaluation reports, workshops, invited presentations, expert advice and manager/practitioner toolkits.

This programme has been influential in policy making and information systems thinking and much of the research is covered in detail in a recent co-authored book Digital Government @ Work (with Ian McLoughlin featuring contributions from Mike Martin) published by Oxford University Press. The book was cited in a recent policy review of Digital Government. 

My work in healthcare and information systems draws on over two decades of working in and around projects looking at electronic health records, telecare and prescribing sytems in a range of settings. My most recent collaboration has produced a book on Digital Healthcare, also for Oxford University Press.

Aspects of my group's work on Information Systems, Information Sharing and Integration in the public services were submitted as an Impact Statement in the Business and Management unit of assessment for the latest research quality (REF 2014) exercise. Our contributions to information and data sharing debates were also used as part of a review of legislation undertaken by the Law Commission. I currently act as an academic advisor to the Centre of Excellence for Information Sharing and am working with them as part of an ESRC Seminar Series. To see and hear me talking more about my work on information sharing see the Business School Youtube

Keywords:  information sharing; multi-agency and inter-organisational relationships; identity management; public service innovation; social informatics; sociotechnical systems;

Current Projects 

ESRC Seminar Series (2014-2017) Information Sharing in Policy and Practice: What needs to be shared (and not shared) when we share information? Wilson is PI of a three year collaboration involving James Cornford UEA, Sue Baines MMU, Sue Richardson Bradford, Mark Hepworth L'Boro, Nick Frost LBU, with colleagues Stephen Curtis and Nicola Underdown from the national Centre of Excellence for Information Sharing. The series comprises twelve seminars with the aim, of bringing academics, together with policy makers and practitioners to improve effective sharing of information between service users, professionals, managers, commissioners, regulators and others. To learn more and become involved visit the Seminar Series webpages - we are also collaborating on a Special Issue of Public Money and Management

EPSRC Digital Economy Research Centre programme (2015-2020) Wilson is a Co-Investigator of a grant supporting the centre based at Newcastle University conducting research into Digital Civics. Led by Patrick Olivier of Open Lab, Wilson is co-leader of the Social Care strand with academic collaborators including Barbara Hanratty, Katie Brittain, Mike Martin, Toby Lowe, John Vines, Pam Briggs and others. The aim is to work closely with a range of organisations including public service agencies, service providers and technology suppliers to develop and apply digital innovations in areas of health and social care of older people, children and families.

Research Roles

Member of the Centre for Knowledge, Innovation, Technology and Enterprise (KITE), Newcastle University Business School, Newcastle University (since 2006)

Member of the Newcastle University Institute for Sustainability and Newcastle University Institute for Ageing 

Postgraduate Supervision

As well as having extensive experience of supervising Masters dissertations I am interested hearing from potential Doctoral students in the areas of information systems (including health and social care records) in multi-agency/inter-organisational relationships in public services and local governance. I am involved as a supervisor in the EPSRC funded Centre for Doctoral Training on Digital Civics based at Open Lab in Computing Science. I have also served as an Internal Examiner for Doctoral students at Newcastle University and an External Examiner at Teesside.

Current Doctoral Supervisions:

Judith Watson (PhD Employee Voice and Co-operatives) 

Andy Dow (PhD Digital Civics and Feedback systems in Children's and Young People's Social Care)

Matt Marshall (PhD Digital Civics and Transparency, Open Data and VCS)

Supanan Phantratanmongkol (PhD Environmental and Economic Impact of Re-manufacturing strategies)

Past Doctoral Supervisions:

Dr Dele Ojelabi (DBA Adoption of Internet Technology by Nonprofit Organisations - graduated 2017)

Dr Carlos Osorio (PhD Niche networks and social networking tools - graduated 2015) 

Dr Penny Hill (PhD Structuration, information systems and assessment processes in social care - graduated 2014) 

Dr Brian Ross (PhD Partnership working and entreprenerial identity in the VCS - graduated 2013) 

Esteem Indicators

I hold or have held visiting/adjunct positions at a number of Universities including Monash, Edinburgh, Wollongong, Massey, Albany, and Anglia Ruskin

I am member of the Editorial Boards of: Information and Management; Journal of Innovation in Health Informatics; Transforming Government: People, Process and Policy journal; Health Informatics Journal; Information Polity 

I have served as a Guest Editor on Special Issues of Public Money and Management (33,3 & 36,1); Social Policy and Society (10,3 & 13,4); Information Communication and Society (15,7)

Reviewer of Research Proposals for ESRC, EPSRC, DFG, NIHR, ARC, RCN

Registered Expert for EU 6th, 7th Framework and Horizon 20/20 programme.

Reviewer of book proposals for Sage, Routledge, Pearson and CIPD

Member of the WONCA Informatics Working party (World Organisation of Family Doctors) (97-ongoing) List owner GP-UK (JISCmail) 96-02 and Member since 02, List Owner INFOgov (JISCmail) 07-present, List owner GP-WONCA 96-01 and WONCA Webmaster 96-01

During the past 10 years I have been an invited speaker to delegates at a range of academic, policy and practitioner/manager conferences and workshops on a range of issues including  digital health, digital social care, partnership working and information sharing including presentations to: Cabinet Office, DCLG/ODPM, ESRC, Public Sector Forums, eGov Monitor, Socitm, Ark-Media, KableNet/Guardian, Capita Conferences, External Funding Bulletin, London Business Conferences, Integrated Care Network, IDeA/LGA, ADSS/ADASS and BJHC.


Over the course of the last decade I have been PI or CI of a projects for Research Councils/Agencies (including ESRC, EPSRC, NIHR, TSB/Innovate UK, JISC, EC Framework Programmes), national government departments (including Cabinet Office, DCLG, DH) and a range of other international, national and regional bodies (see below for details).

Selected Past Projects

Co-Investigator HMG Cabinet Office Evaluation of Ways to Wellness Social Impact Bond programme (2015-2017)

Principal-Investigator Forces in Mind Trust grant  Information Sharing for Ex-Services Personnel/Veterans on behalf of ANEC and ILG (2014-15)

Co-Investigator Australian Research Council (ARC) grant Generating insights for the future: A retrospective, comparative study of attempts to implement large-scale electronic health record systems (2011-14)

Co-Investigator Technology Strategy Board/Innovate UK and ESRC/NIHR funded project part of ALIP3 and ALIP4 programmes: Sustainable Business Models for Assistive Living Technologies (SALT) project (2011-14)

Principal-Investigator NE-IEP and ILG Evaluation of the Provider Development Innovation Fund for Adult Social Care (2010-11)

Principal-Investigator Technology Strategy Board (TSB) Knowledge Transfer Project (KTP) Development of an Accreditation Scheme for Assistive Living Products in partnership with the Better Living Trust (2010-11)

Principal-Investigator Newcastle University Valuing Social Values (VSV) Network. Co-Productive project with NE Social Enterprise Partnership (NESEP), VONNE, Pentagon Partnership and Co-Operatives North East (2009-11).

Co-investigator ESRC Seminar Series grant Re-mixing the economy of welfare: beyond the market and the state (2008-10)

Principal-Investigator of FP6 Older Peoples Services at Home (OLDES) project (2007-10)

Principal-Investigator of NE-IEP Survey of Progress towards Good Practice in Information Governance in Local Government and Fire and Rescue Services in the NE Region (2009-10)

Co-Investigator DH/NIHR ICT Policy Research programme Integrating Telecare for Chronic Disease Management in the Community project (2007-9)

Co-investigator NE-EP Local Authority Approaches to Community Engagement, Empowerment and Development (2008)

Co-investigator ESRC IMPACT grant on Delivering public services in the mixed economy of welfare: Putting research into practice (2007-8)

Co-Investigator of JISC JULIET (Information Environment for HE) project (2006-7) 

Co-Investigator of JISC MUSIC (System Integration in FE/HE) project (2006-7) 

Co-Investigator of JISC EPICS (Regional e-portfolios for FE/HE) project (2005-6) 

Principal-Investigator of ODPM/DCLG Local e-government programme, FAME (Framework for Multi-Agency environments) National Project (2003-6) 

Principal-Investigator of NE Regional Centre for Excellence Children's Service Directories (CSD) project (2006)

Principal-Investigator of ODPM Centre Local e-Communications (CLEC) project (2003-4)

Co-Investigator of FP5 IST SmartOrganisations AESOP project (2002-4)

Co-Investigator of DH Social Care Information Policy Unit Virtual Electronic Social Care Record project (2002-3)

Senior Researcher on EPSRC System Integration programme - Multi-Agency Environments (AMASE) project (2002-4)

Senior Researcher on DH/NHS Executive E-Prescriptions Messaging trial (ETP project) (2001-2)

Senior Researcher on NHS R&D programme Repeat Prescribing Decision-Support project (2000-01)

Researcher/Senior Researcher on DH/NHS Executive PRODIGY GP Prescribing Decision-Support project (95-02)

Details on all projects (including reports) are available through or by contacting me via my e-mail address:

Selected publications are available via

Future work 

A prospective stream of work is the development of regional infrastructures and governance environments for multi-agency working/inter-organisational relationships including the challenges of Big Data and Information Sharing.

Implementation of information systems in the contexts of societal challenges of personalisation in health and social care and business support/innovation

Ongoing research into information systems and informational practices in the VCS/third sector including Social Value tools

Continuing thread of work on the production of useful knowledge for Newcastle University and HE sector on the challenges of strategic information management, partnership, knowledge transfer and engagement with stakeholders (including the student experience and student satisfaction)

Industrial Relevance

Design, implementation and intepretation of information and of information systems in the public/third sector
Collaborative working/Inter-organisational relationships (including markets and marketplaces)
Multi-agency working and environments
Information sharing and information governance in partnership and collaborations
Information design and evaluation


Teaching and Learning

The themes of my teaching and learning are drawn from my research interests in the use of data and information in the public, private, third sector and higher education. I am a Fellow of the Higher Education Academy (FHEA) and take an action learning approach to teaching by seeking to engage students through their own knowledge and experiences. Over the last decade I have taught Research Methods and Information Systems to both UG and PG students. I have also taught Partnership and Collaborative working on the MBA. My current teaching includes Governing and Managing Public Services (UG elective) and the supervision of UG and PG students across a range of management programmes. 

In recent years I have been nominated by students for the Vice Chancellor's Teaching Excellence award and the Newcastle University Student Union Teaching Excellence Award (for innovative teaching). My pedagogical research is focused on aspects of the student experience and has been supported by a number of University funded internal consultancy projects, Teaching Innovation awards and Research Scholarships.

I have also designed and led PG programmes and executive education sessions on Leading Change in Healthcare Environments (for a MSc in Healthcare Management), E-governance (on a Masters in Health Informatics), and Partnership Working (part of a suite of CIPD accredited courses). Other sessions include a range of training, conferences and workshops for public, private and third sector organisations on aspects of partnership working/inter-organisational relationships and information sharing/information governance. I currently serve as an External Examiner for the Open University.

In parallel I have a strand of research which focuses on the design, implementation and use of information and information systems in the HE sector. With colleagues (including James Cornford, Paul Richter and Sue Baines) I have been engaged in a range of internal and external consultancy projects (e.g. for Newcastle University on the development of e-portfolios and for JISC on system integration). As well as the impact of the learning from these activities a number of reports and tools are available. Findings have also been presented at a number of national and international conferences on policy and practice in higher education and various papers are being prepared for publication.