Information Systems and Operations
The Information Systems and Operations (ISO) community is dedicated to research, education, and real-world impact of information technology and operations management. We aim to enhance organisational efficiency and competitiveness.
About our subject group
Information Systems and Operations is a vibrant community of scholars, researchers, and students.
We are dedicated to advancing our field through cutting-edge research, education, and real-world impact. Our mission is to bridge the gap between theory and practice. We aim to promote a comprehensive understanding of the constantly evolving field of information technology and operations management.
Our vision is a future where organisations achieve unparalleled efficiency, sustainability, and competitiveness by:
- using information systems effectively
- optimising their operations, supply chains, and logistics
We aim to empower individuals and organisations through our research and teaching. We provide the knowledge and skills needed to navigate the complex, data-driven world of today and tomorrow.
We believe that true breakthroughs occur at the intersection of disciplines. Our faculty and researchers are at the forefront of their fields. They consistently produce high-impact research that influences practice.
For more information about the group and its activities please contact the head of the group, Professor Savvas Papagiannidis.
Digital technologies can enhance efficiency and foster customer engagement. However, adopting them successfully requires fundamental shifts at multiple levels. These include employees, management, and supply chain networks.
Our group's research group spans many areas. We consider the impact of digitalisation on:
- strategy and operations
- innovation
- new business models
- relationships, performance, and customer service
We explore the dynamics of digital innovation and transformation. Our focus is on how technology is accepted, adopted, and diffused. This understanding is vital for the integration and utilisation of technologies in various contexts, such as logistics and supply chain management. Examples of these technologies include:
- cloud computing
- blockchain
- artificial intelligence
- virtual reality
We explore innovative business models. These serve as the blueprints for delivering value to customers and for structuring firms. Information and communication technologies play a key role in their design. They transcend the mere creation of products and services.
We study the use of online channels for personal and commercial purposes. In the realm of e-commerce, we seek to understand how consumers leverage digital technologies and platforms in their daily activities. As part of this, we consider:
- the shift from traditional to online consumption patterns
- how retail innovation can affect customer experience
- retail innovation facilitated by online technologies
We also focus on building sustainable supply chains. These supply chains should balance economic growth, social responsibility and environmental preservation. This requires careful design, organisation, coordination, and control.
Our projects encompass topics like:
- the circular economy
- food supply chains
- humanitarian logistics
- risk management
- resilience
We tackle organisational decision-making complexities through quantitative research and modelling. We cover areas such as:
- transportation
- routing
- location allocation
- scheduling
- revenue management
These areas are all geared towards performance optimisation.
Study with us
We are committed to providing our students with a transformative academic experience. We strive to prepare them not just for today's challenges, but for those of the future.
We maintain close ties with industry. This keeps our research and teaching relevant and applicable to real-world scenarios. It also provides students with invaluable exposure to the corporate world.
Our modules support and enrich the School's undergraduate management and marketing programmes. They focus on the crucial domains of information systems and operations management. Students are equipped with the knowledge and practical skills needed to thrive in an evolving business landscape.
We offer a diverse range of postgraduate programmes. They are tailored to meet the evolving demands of today's business landscape. Our programmes help students:
- harness the power of data
- excel in the digital business sphere
- master the operations, supply chains and logistics of the modern business world
Business Analytics MSc
This programme equips students with the analytical tools and skills needed to make data-driven decisions.
View the Business Analytics MSc programme page.
Digital Business MSc
This programme is designed for those eager to navigate the digital realm.
View the Digital Business MSc programme page.
Digital Business (E-commerce) MSc
This specialist programme delves deeper into online commerce.
View the Digital Business (e-commerce) MSc programme page.
Operations, Logistics and Supply Chain Management MSc
This programme gives students the skills and knowledge to manage processes and resources and enhance productivity in an organisation.
View the Operations, Logistics and Supply Chain Management MSc programme page.
Our academic group is committed to unlocking your research potential. As a doctoral student, you will be able to explore and contribute to our cutting-edge research.
We provide comprehensive research training in the form of Doctor of Philosophy (PhD). This covers a wide spectrum of subjects within:
- Information Systems
- Operations Management
- Supply Chain Management
- Logistics
- Digital Innovation and Transformation
- E-business models
- E-commerce
Reading for a PhD offers a unique opportunity to engage in advanced research. You will work alongside experienced scholars in a supportive and nurturing environment. Our faculty will provide mentorship, support, and invaluable insights as you pursue your research endeavours.
How to apply
If you are considering the pursuit of a PhD, we encourage you to explore our staff page to find a suitable mentor and supervisor. Our experienced faculty members are well-equipped to guide and support you on your academic journey.
You can find out more about studying for a PhD, including how to apply, on the Business and Management PhD course page.
Current students
Find out about the research currently being undertaken by our PhD students on our student profile page.
Upcoming events and seminars
Our ongoing seminar series covers Information Systems and Operations research.
We also have staff and student development events across our whole group.
Details of any forthcoming events will apear below. Research seminars and events are open to all University staff and students. Please note, you may still need to register or book a place in order to attend an event.